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Dell optiplex won't validate RRS feed

  • Question

  • Every Dell Optiplex I have in our office refuses to validate.  All of them were purchased directly from Dell w/the OS preloaded. 

     

    Here's the MGA output:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 038f35f5-2ee7-453a-bbd9-7cdcc1be48ea
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.554.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>038f35f5-2ee7-453a-bbd9-7cdcc1be48ea</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1182620715-1959096360-3693182754</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20030507000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C67A31E701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell OPTIPLEX GX270</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>29E88315AB81072</Val><Hash>Bj6/6ijs8uuOkiLmulATD7vGaXE=</Hash><Pid>54187-761-0061374-17207</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    ...yet it won't validate.  Can you tell me how to fix this?

     

    Monday, January 8, 2007 8:39 PM

Answers

  • Finding a solution for the 0x80070002 error: http://www.updatexp.com/0x80070002.html
    Tuesday, January 9, 2007 3:58 PM
    Moderator
  • JPO:

     

    From the looks of the diagnostics output and details you're providing us - it looks like you're having trouble validating your OEM PC's because of a few corrupt (the 3 OEM BIOS files) files from our scanner.

     

    The license type on your PC's are "OEM SLP" which mean we have to be able to read OEMBIOS files to check the licensing state.

     

    Is your PC specially configured for your office? Have you tried a repair installation on one of the PC's to see if that fixes the corrupt OEMBIOS files?

     

    If the repair installation does not work or is not a viable solution - i suggest going here: http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860& to submit a WGA service request for this issue. Corrupt OEM licensing files is definitely not something we can "fix" on the forum here.

     

    -phil

    Wednesday, January 10, 2007 8:33 PM

All replies

  • JP0:

     

    What happens?

     

    It looks perfectly fine - your diagnostics output points to an issue that may be lying in your OEMBIOS files (they may have been tampered with) - but that should not block you.

     

    What happens when you go to www.microsoft.com/genuine/diag?

     

    -phil

    Monday, January 8, 2007 8:45 PM
  • JPO,

    Your report shows you have an older version of the Validation Tool installed.

    What happens when you try to validate here?  http://www.microsoft.com/genuine/default.mspx?displaylang=en

    Monday, January 8, 2007 8:46 PM
  •  Dan at IT Associates wrote:

    JPO,

    Your report shows you have an older version of the Validation Tool installed.

    What happens when you try to validate here? http://www.microsoft.com/genuine/default.mspx?displaylang=en




    ...I get the error I said I get :)

    It tells me 0x80070002 error, unable to validate.


    Tuesday, January 9, 2007 2:34 PM
  • Finding a solution for the 0x80070002 error: http://www.updatexp.com/0x80070002.html
    Tuesday, January 9, 2007 3:58 PM
    Moderator
  • JPO,

    How about the stand alone Validation Assistant here:  http://www.microsoft.com/resources/howtotell/ww/windows/default.mspx

    Tuesday, January 9, 2007 6:34 PM
  • So far this is the solution.

    Thanks!

     

    Wednesday, January 10, 2007 4:35 PM
  • Ok...that solution let me update Windows, so I was able to get IE7 and whatnot on, but now I have an 80080299 error.

     

    Here's the MGA output:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 038f35f5-2ee7-453a-bbd9-7cdcc1be48ea
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>038f35f5-2ee7-453a-bbd9-7cdcc1be48ea</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1182620715-1959096360-3693182754</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20030507000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C67A31E701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell OPTIPLEX GX270</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>29E88315AB81072</Val><Hash>Bj6/6ijs8uuOkiLmulATD7vGaXE=</Hash><Pid>54187-761-0061374-17207</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    ...

     

    I've found a few other posts that suggest deleting a dll in the system32 folder, LegitCheckControl, but I have to reboot first.

    Wednesday, January 10, 2007 5:13 PM
  •  Dan at IT Associates wrote:

    JPO,

    How about the stand alone Validation Assistant here:  http://www.microsoft.com/resources/howtotell/ww/windows/default.mspx

    It used to tell me my version was valid.  Now w/IE7 I get this:

     

    You are unable to run the Windows Validation Assistant.

    The Windows Validation Assistant requires you to be running Windows XP or Windows Server 2003. The Windows Validation Assistant also must be run in Internet Explorer.

     

    ....

    That's funny stuff since I'm oc in IE7.

    Wednesday, January 10, 2007 5:16 PM
  • Ok, deleting LegitCheckControl.dll did force it redownload the validation tool, but I'm still getting the 80080299 error.

     

    Anyone got any ideas?  I tried clearing out the datastore again, that didn't do it.

    Wednesday, January 10, 2007 5:28 PM
  • JPO,

    I was going to suggest this http://support.microsoft.com/kb/919868 but it looks like you already did that.

    Maybe try it once more?

    Wednesday, January 10, 2007 5:34 PM
  • JPO:

     

    From the looks of the diagnostics output and details you're providing us - it looks like you're having trouble validating your OEM PC's because of a few corrupt (the 3 OEM BIOS files) files from our scanner.

     

    The license type on your PC's are "OEM SLP" which mean we have to be able to read OEMBIOS files to check the licensing state.

     

    Is your PC specially configured for your office? Have you tried a repair installation on one of the PC's to see if that fixes the corrupt OEMBIOS files?

     

    If the repair installation does not work or is not a viable solution - i suggest going here: http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860& to submit a WGA service request for this issue. Corrupt OEM licensing files is definitely not something we can "fix" on the forum here.

     

    -phil

    Wednesday, January 10, 2007 8:33 PM
  • This machine, and the 3 others just like it, were bought directly from dell.com and aren't specific to our location. 

    I'll go that route.  Thanks for trying.

    Wednesday, January 10, 2007 10:24 PM