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Need to restore factory settings RRS feed

  • Question

  • I need to restore to factory settings, but don't have a cd. Diagnostic Report (1.7.0062.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: N/A Cached Validation Code: N/A Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw= Windows Product ID: 76477-OEM-2111907-00102 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 5.1.2600.2.00010300.2.0.hom CSVLK Server: N/A CSVLK PID: N/A ID: {7B84D89C-27DC-4335-8FAF-A31ED9140A64}(3) Is Admin: Yes TestCab: 0x0 WGA Version: Registered, 1.7.36.0 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-171-1 Resolution Status: N/A Vista BRT Data--> Grace Flag: N/A Commit: N/A Reboot Flag: N/A ThreatID(s): N/A Wgaer.exe Version: N/A, hr = 0x80070002 Wgaer.exe Signed By: N/A, hr = 0x80070002 Notifications Data--> Cached Result: 0 File Exists: Yes Version: 1.7.18.5 WgaTray.exe Signed By: Microsoft WgaLogon.dll Signed By: Microsoft OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: FCEE394C-2968-80070002_B4D0AA8B-470-80070002 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\WINDOWS\system32\licdll.dll File Mismatch: C:\WINDOWS\system32\kernel32.dll File Mismatch: C:\WINDOWS\system32\oembios.bin Other data--> Office Details: {7B84D89C-27DC-4335-8FAF-A31ED9140A64}1.7.0062.05.1.2600.2.00010300.2.0.homx32*****-*****-*****-*****-4C8MT76477-OEM-2111907-001022S-1-5-21-876480732-2659482718-2529778251AVERATEC3700 SeriesAmerican Megatrends Inc.080011 20051130000000.000000+000TRIGEM,TRIGEM,TRIGEM,TRIGEM17D53107018400DC04090409Eastern Standard Time(GMT-05:00)01AVERATEC3700 Series 109
    Wednesday, November 7, 2007 1:15 AM

Answers

  • Lynn,

     

    Did you receive the recovery software disc when you purchased your system? Please contact Averatec @ http://www.averatec.com/customercare/ . They should be able to help you with restoring factor settings.  Thank you.

     

     

    Stephen Holm, MS

    Wednesday, November 7, 2007 9:03 PM

All replies

  • Lynn,

     

    Did you receive the recovery software disc when you purchased your system? Please contact Averatec @ http://www.averatec.com/customercare/ . They should be able to help you with restoring factor settings.  Thank you.

     

     

    Stephen Holm, MS

    Wednesday, November 7, 2007 9:03 PM
  • no

     

    Friday, February 1, 2008 2:09 PM