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What do I do? RRS feed

  • Question

  • I bought this laptop in PC World with windows instaled, but when it contracted viruses, the technician reformated it. However, on buyint the Laptop, no CD was given to me yet now am told I cant validate. What do I do?
    Tuesday, July 10, 2007 10:02 AM

Answers

  • Charles Buyinza,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, July 10, 2007 2:57 PM
  • Charles,

     

    Please run the diagnostic test and post the results here. This will help us analyze the problems which have arisen. Also what is the name of your laptop?  Please contact the manufacturer of the laptop and request the replacement Reinstallation Recovery CD/DVD kit. Go to the web page and locate technicial support. Next place a phone call and open a support case.  Be sure to get a case number. Also ask them to provide step by step instructions on how to use the media.  After receiving the appropriate replacement software you will have to reformate the laptop. You will have to back up your data but keep in mind this data may be infected. So you will have to isolate the data and run an antivirus program insuring all data has been cleansed. If you need further assistance please re-post.

     

     

    Thankyou

     

     

    Stephen Holm, MS

    Tuesday, July 10, 2007 8:17 PM
  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23781
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {9AF95229-B407-4786-91BC-DBA8961E2A14}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9AF95229-B407-4786-91BC-DBA8961E2A14}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23781</PID><PIDType>1</PIDType><SID>S-1-5-21-1220945662-688789844-1801674531</SID><SYSTEM><Manufacturer>NEC Computers International</Manufacturer><Model>Packard Bell EasyNote</Model></SYSTEM><BIOS><Manufacturer>NEC                                                             </Manufacturer><Version>R1.03                                                           </Version><SMBIOSVersion major="2" minor="3"/><Date>20051128000000.000000+000</Date></BIOS><HWID>DA823507018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Dateline Standard Time(GMT-12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57921</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, July 13, 2007 5:00 PM

All replies

  • Charles Buyinza,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, July 10, 2007 2:57 PM
  • Charles,

     

    Please run the diagnostic test and post the results here. This will help us analyze the problems which have arisen. Also what is the name of your laptop?  Please contact the manufacturer of the laptop and request the replacement Reinstallation Recovery CD/DVD kit. Go to the web page and locate technicial support. Next place a phone call and open a support case.  Be sure to get a case number. Also ask them to provide step by step instructions on how to use the media.  After receiving the appropriate replacement software you will have to reformate the laptop. You will have to back up your data but keep in mind this data may be infected. So you will have to isolate the data and run an antivirus program insuring all data has been cleansed. If you need further assistance please re-post.

     

     

    Thankyou

     

     

    Stephen Holm, MS

    Tuesday, July 10, 2007 8:17 PM
  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23781
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {9AF95229-B407-4786-91BC-DBA8961E2A14}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9AF95229-B407-4786-91BC-DBA8961E2A14}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23781</PID><PIDType>1</PIDType><SID>S-1-5-21-1220945662-688789844-1801674531</SID><SYSTEM><Manufacturer>NEC Computers International</Manufacturer><Model>Packard Bell EasyNote</Model></SYSTEM><BIOS><Manufacturer>NEC                                                             </Manufacturer><Version>R1.03                                                           </Version><SMBIOSVersion major="2" minor="3"/><Date>20051128000000.000000+000</Date></BIOS><HWID>DA823507018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Dateline Standard Time(GMT-12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57921</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, July 13, 2007 5:00 PM
  • Charles Buyinza,

     

    Right now, your Packard Bell computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    If you search the forum for the part of the VLK reported by the mgadiag utility, PY6BX-K24PJ-TWT6M, you will see that about four dozen other posters have submitted reports with that same blocked VLK.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Microsoft Office 2003 Professional installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  You may want to consider participating in the Office Genuine Offer program that provides well-discounted copies of Office to those like you who have been victims of Office piracy.  In any case, please uninstall the nongenuine installation of Microsoft Office 2003 Professional as soon as possible.

    Your Packard Bell computer is almost certainly still licensed to run the version of Windows that it came with when new from PB.  If you still have the Recovery solution provided by PB at purchase (most likely recovery CDs), then you should back up and offload any valuable data then use the Recovery solution to remove the nongenuine XP Pro and install the original Windows Operating System.

    If you do not have the Recovery CDs from PB, you might be able to acquire copies by inquiring with Packard Bell tech support or Customer Service, or by searching online auction sites.

    Another alternative is to use the genuine Microsoft hologrammed XP CDROM that comes with a systembuilder/OEM license for XP.  (Hologrammed CDs that come in Microsoft retail packages, and recovery CDs that come included with computers from other major manufacurers, will NOT work.)  This CD's setup will accept the Product Key printed on your CoA for installation, but will not automatially activate.  After installation, you would then do a telephonic activation per this MS KB article:  http://support.microsoft.com/kb/307890

    Friday, July 13, 2007 6:23 PM