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Invalid Prodcut Key

Question
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I've used my laptop for over a year, and my Vista home premium has given me no problems. Now when I boot up windows says my copy is not genuine. I can still use internet and other programs but don't know how to fix it. My sticker on the bottom of the laptop's code won't fix the problem.Help!Saturday, November 7, 2009 4:05 PM
Answers
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Try the following:
1) Open an Internet Explorer browser window.
2) Type %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to Re-Activate. Use the Activate by Phone method as outlined here:
You can reset your Windows Vista activation by performing the following:
1. Click on the Start button and in the Start Search box type in: slui.exe 4
2. Press the Enter key on your keyboard.
3. Select your Country.
4. Follow the instructions for phone activation.
5. Once completed, restart your computer.
6. Afterward, visit Genuine Microsoft Software and click on Validate Windows, then restart your computer.
Carey Frisch- Marked as answer by shiffey Saturday, November 7, 2009 11:34 PM
Saturday, November 7, 2009 8:27 PMModerator
All replies
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To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.
Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.
Thank you!
Carey FrischSaturday, November 7, 2009 4:12 PMModerator -
I've used my laptop for over a year, and my Vista home premium has given me no problems. Now when I boot up windows says my copy is not genuine. I can still use internet and other programs but don't know how to fix it. My sticker on the bottom of the laptop's code won't fix the problem.Diagnostic Report (1.9.0011.0):-----------------------------------------WGA Data-->Validation Status: Invalid LicenseValidation Code: 50Cached Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=Windows Product ID: 89578-OEM-7332157-00204Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003ID: {0AA661EC-5DBF-4711-8EA5-E20D87F77A25}(1)Is Admin: YesTestCab: 0x0WGA Version: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000000Build lab: 6002.vistasp2_gdr.090803-2339TTS Error:Validation Diagnostic:Resolution Status: N/AWgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: 6.0.6002.16398WGA Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 100 GenuineMicrosoft Office Home and Student 2007 - 100 GenuineOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files\Mozilla Firefox\firefox.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{0AA661EC-5DBF-4711-8EA5-E20D87F77A25}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3226573342-2125244280-3439086446</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20080421000000.000000+000</Date></BIOS><HWID>D8313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>25ECAC74E9535B6</Val><Hash>qAn3Dzfh0wpbpi4RjA7FZUHDGXI=</Hash><Pid>81602-OEM-6873146-96807</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017HWID Data-->HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEA6GGInHoQPIfqxnb/SEWicEaDlvmIWYwf8vSY2xhrWkysViqFOEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20000OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC DELL M08FACP DELL M08HPET DELL M08BOOT DELL M08MCFG DELL M08SLIC DELL M08SSDT PmRef CpuPmSaturday, November 7, 2009 4:25 PM
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You can reactivate your Windows Vista installation by performing the following:
1. Click on the Start button and in the Start Search box type in: slui.exe 4
2. Press the Enter key on your keyboard.
3. Select your Country.
4. Follow the instructions for phone activation (no charge).
NOTE: When you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a
Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to
a Live Activation Rep. Trying to activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep
will your activation be successful.
Carey FrischSaturday, November 7, 2009 4:38 PMModerator -
After I type that in and hit enter, I get the same popup saying the product key I typed in is invalid and I get the 3 options:Buy a new keyType a new keyContact dellSaturday, November 7, 2009 4:40 PM
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Alternate steps to change the product key
1) Click the Start button
2) Type: slui.exe 3 and hit the Enter key
3) Type in the Product key from the sticker on your computer
4) Click the Next button.
5) You will be asked if want to Activate, click ok
6) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)
7) Click the Start button
8) Type: slui.exe 4 and hit the Enter key
9) Select your location in the drop down menu and click the Next button
10) The next screen provides the number to call to Activate by Phone
NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.
Carey FrischSaturday, November 7, 2009 4:56 PMModerator -
When i get to step 8, after i hit enter the popup with the 3 options comes up again, nothing else.Saturday, November 7, 2009 5:04 PM
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Try the following:
1) Open an Internet Explorer browser window.
2) Type %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to Re-Activate. Use the Activate by Phone method as outlined here:
You can reset your Windows Vista activation by performing the following:
1. Click on the Start button and in the Start Search box type in: slui.exe 4
2. Press the Enter key on your keyboard.
3. Select your Country.
4. Follow the instructions for phone activation.
5. Once completed, restart your computer.
6. Afterward, visit Genuine Microsoft Software and click on Validate Windows, then restart your computer.
Carey Frisch- Marked as answer by shiffey Saturday, November 7, 2009 11:34 PM
Saturday, November 7, 2009 8:27 PMModerator