locked
OCS-UM Securing the Subscriber Access RRS feed

  • Question

  • Hello All and thank you in advance for any replies.

    I have currently just finished implementing OCS 2007 with Enterprise voice and UM for just over 100 users in our company.  We have a issue with our UM that hopefully you can assist with.  Our goal is the following:

    When calls enter the reception area, the receptionists often transfer the calls directly to users voicemail.  We want the tranfer to voicemail to be easy and not ring a users phone/client and we do not want to present the caller with other options after leaving the voicemail.

    What is happening now is we have the reception call the UM and then enter the digits for the subscriber.  After leaving the message though the caller has the option to continue to do other things, such as dial by name.  This of course could lead to some nasty situations if someone can reach the president or other executives etc through a 3rd party mailbox.

    Any advice would be helpful.

    Thanks again.

    Mike
    Thursday, April 30, 2009 2:42 PM