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One Care's Firewall causing network latency problems (?) RRS feed

  • Question

  • Good evening,

    For several months I have been experiencing network latency.  I would navigate to a website and it would take up to 30 seconds to make a connection.  Some times it would take so long I would receive a time out.  Also when I boot up my computer, there would be a delay of up to 1 1/2 minutes before the blue bubble appeared.  I have noticed it never appeared until after the OneCare icon.  Moving within a website was also slow, as well as back spacing!

    Not knowing much about computing I though perhaps the cause was internet traffic.  Then I began to experience constant lagging while watching my favorite shows on the internet.  Now I became desperate since things were getting worse.

    I constantly ran speed tests and virus scans, which always prove nothing.  I even changed web browsers twice: from IE to FF to Chrome.  It made no difference.  I uninstalled and re-installed Adobe flash player 3 times.  Still everything remained the same.  I even reset IE and tried using it with only flash player and WOT installed.

    Finally I called my internet service provider, Verizon, to check my line.  They found my line was working perfectly.  I was then asked to go to safe mode, turn the computer off and on and surf the internet.  In safe mode my computer performed faster.  The boot up time was almost immediate and I connected to websites without any problems.  This is when the tech suggested I contact my security software provider since he suspected all the problems were caused by the firewall. 

    I would like to test this theory by turning off the firewall.  However, I know that would leave my computer unprotected.  If I turn off OneCare's firewall, can I then turn on Vista's firewall?  I know One Care will nag the heck out of me but I can live with that.  I would like to watch my movies in peace.

    Thank you,

    Camiele
    Tuesday, June 9, 2009 2:56 AM

Answers

  • I suggest that you contact OneCare support to help determine if OneCare is causing or contributing to the issue. In Safe Mode with networking, virtually *all* startup software is disabled as well as extended driver functionality. Your problem could be caused by pretty much anything at this point.

     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    To answer your specific question, if you disable the OneCare firewall, you are theoretically unprotected, but only if you are directly connected to the Internet will this be an issue. If your DSL modem is a router or is attached to a router, allowing multiple PCs to have access to the Internet, the router prevents unsolicited traffic from reaching your PC.

    In any event, turning off the OneCare firewall to test the theory that it is at fault is not going to be a concern for the short test period. If you turn it off permanently, OneCare will nag you incessantly even if you turn on the Vista firewall.

    If you find that it is OneCare and support is unable to resolve whatever conflict or issue exists, you may want to consider ditching OneCare if you can't live with it a few more months until Morro is available for free to replace OneCare for antimalware protection as you would then be using the Vista firewall.
    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, June 9, 2009 12:54 PM
    Moderator

All replies

  • I suggest that you contact OneCare support to help determine if OneCare is causing or contributing to the issue. In Safe Mode with networking, virtually *all* startup software is disabled as well as extended driver functionality. Your problem could be caused by pretty much anything at this point.

     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    To answer your specific question, if you disable the OneCare firewall, you are theoretically unprotected, but only if you are directly connected to the Internet will this be an issue. If your DSL modem is a router or is attached to a router, allowing multiple PCs to have access to the Internet, the router prevents unsolicited traffic from reaching your PC.

    In any event, turning off the OneCare firewall to test the theory that it is at fault is not going to be a concern for the short test period. If you turn it off permanently, OneCare will nag you incessantly even if you turn on the Vista firewall.

    If you find that it is OneCare and support is unable to resolve whatever conflict or issue exists, you may want to consider ditching OneCare if you can't live with it a few more months until Morro is available for free to replace OneCare for antimalware protection as you would then be using the Vista firewall.
    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Tuesday, June 9, 2009 12:54 PM
    Moderator
  • Good morning Stephen,

    Thank you for the prompt reply and information.

    Z
    Tuesday, June 9, 2009 2:11 PM
  • Hello,

    I have attempted 3 times to send a request for assistance from One Care's technical support only to receive an error message at the end of each.  At this time I have turned off OneCare's firewall and turned on Vista's firewall.  The problems I reported above have all but disappeared.

    Internet connection is almost immediate; there remain some delay until the OneCare's icon appears.  Lagging during movies have completely stopped.  All of this is good, however, I remain concerned about using a firewall outside of OneCare's security package.

    Thank you,

    Camiele
    Saturday, June 13, 2009 4:11 PM
  • As Steve suggested, contacting support would be the best solution to resolving this firewall issue. If you follow the flow in the Reaching Support FAQs, as a subscriber you should reach a phone number for live support. 
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Saturday, June 13, 2009 11:09 PM
    Moderator
  • Hello Jim,

    I will do that tonight.  Thank you.

    Camiele.
    Sunday, June 14, 2009 2:22 AM
  • Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link: http://social.microsoft.com/Forums/en-US/onecarefirewall/thread/84b5e608-836e-41d1-a369-2bd050556763 

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support. If you don't get an email response from me wthin 24 hours, post back as my email provider is getting more aggressive with the spam filtering. -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, June 15, 2009 12:47 PM
    Moderator