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This copy of Windows did not pass genuine validation. RRS feed

  • Question

  • From reading the posts on here it seems exactly as i expected - everyone's fault but Microsoft. I have a genuine XP disc from when i purchased my computer over 3 years ago and all of a sudden Microsoft decide i'm a thief. Oh and it just so happens that they try and persuade me to buy Vista on the message telling me i'm a thief. Good to see we have that the right way around.

    Here's my report so you can tell me that it's either Dell's fault or i have to give you even more money.


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23095
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {75A67A73-7160-4A45-BB6F-DD0C9EFA11BB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{75A67A73-7160-4A45-BB6F-DD0C9EFA11BB}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23095</PID><PIDType>1</PIDType><SID>S-1-5-21-1957994488-861567501-682003330</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension 5000               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050419000000.000000+000</Date></BIOS><HWID>E555308701844E7D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A93B:Dell Inc|1A93B:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, April 15, 2009 5:44 PM

Answers


  • Thank you for posting in our WGA Forums today. You said, "Everyone’s fault but Microsoft". For clarification purposes can you please explain and provide information as why this comment was made? Next you said, "Telling me I’m a thief". Please let me know exactly where you see this messaging. Kevanova we can understand your frustrations but no one assigns fault nor calls anyone a thief. Please use your favorite search engine and see how many times the product key 3R89F-D2KXW-VPK3J provided within your MGA Diagnostic results was utilized. Please provide answers to the following questions.


    -  Where did you purchase Microsoft Windows XP Professional? 

    -  Where did you purchase the Dell Dimension 5000 computer?

    -  
    Did you receive the original software media disc, proper packaging and Certificate of Authenticity "COA" sticker with the purchase?

    -  Did you purchase the computer from an online auction?
        -- If so was this an individual or an actual business selling the product?
        -- Research
    and see if the person has an actual store front as well verses selling as an individual. Next please try and see if they have sold other Microsoft Windows

    - Please provide us with answers and any other information which may be helpful.


    Based off the provided MGA Diagnostic results your computer is a Dell Dimension 5000. Major manufacturers install Windows using the OEM-SLP process. Please reference what OEM-SLP means.

    OEM-SLP:
    Computers built by large commercial manufacturers that come with Vista Pre-installed come with two (2) Product Keys; SLP and COA Key.  SLP stands for System Locked Pre-install. OEM manufacturer’s add an OEM identifier string to the system BIOS during manufacturing. Windows verifies this identifier during the boot process. In this way the end user will not be required to activate Windows. The OEM SLP Key is geared to work with the special instructions found on that Manufacturer’s computer hardware.  The Product Key is available on the COA sticker and not installed in the computer. For example all DELL OEM SLP Windows Vista systems use a single product key but the COA sticker on the machine contains the unique COA. The key located on the COA sticker should only be used in limited situations and requires telephone activation. Example should you require to reformate the computer the key from the COA sticker would be used.


    We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that
    has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 

    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23095
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP. Here you may purchase a Windows XP Kit @ half the oriinal cost from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Office or return your monies. Last contact Dell Technical Support @ (800) 624-9896 and request them to send you the recovery medial specific for the model computer you own. This will put the computer back to it's original state @ the time it shipped from Dell. 

    Welcome To Dell Support
     http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

     

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    Restoring Your Computer´s Software to the Factory Settings

    http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&l=en&s=gen&docid=3E48AE3870775D64E040A68F5B2877D4&journalid=42D67CDF2508563DE040A68F5A28695C&Query=&SystemID=&ServiceTag=&contenttype=&os=&component=&lang=&doclang=&toggle=&dl=



    Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.


    Hopefully the information has been able to help you.


    Take care and thank you.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, April 15, 2009 6:54 PM
    Wednesday, April 15, 2009 6:53 PM