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Windows Vista Home Premium - Product Key Validation Problem RRS feed

  • Question

  • I bought a Medion Laptop at Aldi's that had Windows Vista Home Premium already installed on it to go to university. It has been working fine untill a week ago it asked me to validate my windows vista home premium product key, which I found on a sticker on the base of my laptop. After entering this key I was notified in the bottom right corner of my screen that the product I was using was not a genuine windows product, I restarted my laptop and it restarted fine with no notice of not having a genuine windows product.
    However, last night, upon signing in it asked me to re-enter my product key again, so I did, only to be notified that it was an invalid key. Again, restarting my laptop I was presented with the same problem only at the top was a heading saying that my product key was already in use...
    I need my laptop for uni as all my files are stored on here and I was in the process of backing it all up to CD but had not finished. I need this data urgently so I cannot have the memory wiped.

    My diagnostic report is as follows...

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-9M6MP-TVQKQ-K6FHH
    Windows Product Key Hash: dNW1jOl/ZRZVM8lfQL0kPbJgO7w=
    Windows Product ID: 89578-OEM-7352704-64142
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {CEC34794-A5C2-49A3-A5C8-5A959CE7992E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-811-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CEC34794-A5C2-49A3-A5C8-5A959CE7992E}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K6FHH</PKey><PID>89578-OEM-7352704-64142</PID><PIDType>3</PIDType><SID>S-1-5-21-51813991-138637000-2864999418</SID><SYSTEM><Manufacturer>MEDION</Manufacturer><Model>WIM2210</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.0E     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080304000000.000000+000</Date></BIOS><HWID>3E333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4E0422C12DF201C</Val><Hash>ReTN3VSdpKv0y5eymfd2fyiAPO0=</Hash><Pid>81602-OEM-6801497-73775</Pid><PidType>11</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAIAAgABAAAAAwABAAEAJJS+/PBZWGu2QEaDsibsIrZ5Fivy9CYlDnps2KxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      SLIC   MEDION  MEDIONAG
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci


     As you can see I am in quite a predicament
    Thankyou very much for your time...

    - Tanya

    Monday, December 1, 2008 1:33 PM

Answers

  • Hello  Tanya,


    Thank you for visiting the Genuine Advantage forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help.

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 1, 2008 9:43 PM
    Monday, December 1, 2008 9:41 PM