invalid microsoft software RRS feed

  • Question

  • bought computer in Kuala Lumpur software already installed. Package says OEM System Builder Pack licensed for Malaysia. Why does Microsoft always say not genuine
    Monday, June 1, 2009 1:06 AM


  • Hello Susannasee.

    Thank you for posting with us today. What software are you referencing Microsoft Office Suite, Windows XP, or Windows Vista? This forum is for Office Genuine Advantage. Please visit http://social.microsoft.com/Forums/en-US/category/genuine.  Next please choose the correct forum and post. We will need you to please run the MGA Diagnostic Tool and post your results in the forum where you are experiencing the problem. 

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx



    Thank you,




    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 1, 2009 11:21 PM
    Monday, June 1, 2009 11:20 PM