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I have a 0xc004d401 security processor mismatch error

    Question

  • Hi I have followed the appropriate process as stated in other threads relating to the same issue and below have submitted my MGADiag tool report below. Also for your information my version of windows is vista home premium 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {E1868B36-FE5C-443A-BB47-11B75287BCCE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: K:20130804030436378-M:20130806112506680-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E1868B36-FE5C-443A-BB47-11B75287BCCE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2898366043-1740619384-1490311953</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KZ713AA-ABU SR5502UK</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20080502000000.000000+000</Date></BIOS><HWID>1F303507018400E8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>6AFA27007F5286C</Val><Hash>Blk+bqJc3IJUhAKXzRzpulrAc7E=</Hash><Pid>70141-054-8292734-56629</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAQAAAAAAAgABAAEAnJ/8l9LSFKvE15IAnPBKhPL01LWsVsj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-CPC
      FACP HPQOEM SLIC-CPC
      HPET HPQOEM SLIC-CPC
      MCFG HPQOEM SLIC-CPC
      SLIC HPQOEM SLIC-CPC
      SSDT HPQOEM SLIC-CPC


    Tuesday, August 6, 2013 10:51 AM

Answers