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Windows Genuine Advantage giving WMP problems - can't run ver.10 or install ver.11. RRS feed

  • Question

  • Dear MSoft,

    In addition to subject, every time I exit IEXPLORER, it halts with an error message prompting me to send an error report to you. Must have sent dozens.

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76440-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 0c6662fc-11ff-451d-9ec8-a9889d829ed3
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Programfiler\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>0c6662fc-11ff-451d-9ec8-a9889d829ed3</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76440-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-2273380299-431695612-824658982</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>252565G</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>74ET4AWW (1.19 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20050707000000.000000+000</Date><SLPBIOS>IBM CORPORATION,IBM CORPORATION</SLPBIOS></BIOS><HWID>BD7E0600018400F2</HWID><UserLCID>0414</UserLCID><SystemLCID>0414</SystemLCID><TimeZone>Vest-Europa (normaltid)(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>IBM Corporation</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110414-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>61BCAB9CDCECD00</Val><Hash>sruEVS4Cw3m169/sfDQF1AbBq4g=</Hash><Pid>73971-640-6541507-57356</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, March 14, 2007 9:44 AM

Answers

  • JHHLund,

    Try this first:

    If you are not able to pass validation, but the MGA Diagnostics Tool report says "Genuine" in the Validation Status field:
     
    1) Go to Go to http://www.microsoft.com/genuine/diag/
    2) Click "Start Diagnostics"
    3) You will see one or more "Failed" listings.
    4) Click the "Resolve Now" button and follow any directions provided.

    If the above does not fix the problem, try these steps:

    1.  Uninstall IE7, restart the computer.

    2.  Retry downloading and installing WMP11.  Restart.

    3.  If successful, reinstall IE7.  Be sure to restart the computer immediately upon the completion of the IE7 installation.  DO NOT surf to web pages or do anything else.

    Please post back with results!

    Wednesday, March 14, 2007 3:00 PM