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New PC Build - Geniune Windows XP RRS feed

  • Question

  • Hi,

     

    I have genuine OEM copy of windows with validation COA which I have just installed on a Brand new built PC and I have the message below. Please advise. Thanks, James

     

    This copy of Windows did not pass genuine validation. The product key found on this computer was not assigned by Microsoft.

    The product key is a unique identifier assigned by Microsoft only to genuine Windows software. If this key is missing or incorrect, it may indicate the presence of counterfeit software and your system may be at risk.

    The Windows product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. If Windows came pre-installed on your computer, learn how to get genuine below.

     

     

    Tuesday, April 10, 2007 4:53 PM

Answers

  • James,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program, which is the situation you are seeing.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Here's what to do.

    First, verify that the Product Key (PK) installed on the computer, as represented by the last 15 characters reported by the mgadiag utility, matches the last 15 characters printed on the COA that you have.  We just want to make sure that the installed Product Key we are pointing fingers at is really the one that's on the COA and the computer.  If the PKs match, see the next paragraph.  If not, post back for more advice.

    Please check the materials you received with your purchase of Windows against the counterfeit Windows materials shown at http://www.microsoft.com/resources/howtotell/en/counterfeit.mspx

    If you think the materials that you have may be "high quality counterfeits," please folllow the Get Genuine prompts displayed when your computer starts up and displayed in the Notification Area (aka System Tray) of the Taskbar and take the actions recommended to submit a counterfeit report.  If MS does accept the materials as high quality counterfeits, they will send you a complimentary replacement.  The counterfeit evaluation process is said to take about 30 days.

    If the materials do not seem to qualify as hi-quality counterfeits, you can still Get Genuine by participating in the Genuine Windows Offer and order a WGA Kit that will "genuine-ize" your installation of XP Pro.

    Wednesday, April 11, 2007 8:55 PM

All replies

  • Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, April 10, 2007 5:32 PM
  • Thanks for the advice. I'll do as recommended and get back.
    Wednesday, April 11, 2007 1:32 PM
  • Hello,

     

    The result of the diagnostics are below. The COA says Windows XP Professional - OEM Software

     

    Thanks

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-YM2KQ-9KH6H-TRQMQ
    Windows Product Key Hash: Bo/un0ZTPlXYStac3g9/bTNRr+w=
    Windows Product ID: 55274-640-1117812-23214
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: d8114709-6e8b-4817-b775-c4d15072b936
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: F:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d8114709-6e8b-4817-b775-c4d15072b936</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TRQMQ</PKey><PID>55274-640-1117812-23214</PID><PIDType>1</PIDType><SID>S-1-5-21-854245398-583907252-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1304   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061207000000.000000+000</Date></BIOS><HWID>0C3A394701842059</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, April 11, 2007 7:28 PM
  • James,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program, which is the situation you are seeing.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade licenses only and can never be used as the orginal or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Here's what to do.

    First, verify that the Product Key (PK) installed on the computer, as represented by the last 15 characters reported by the mgadiag utility, matches the last 15 characters printed on the COA that you have.  We just want to make sure that the installed Product Key we are pointing fingers at is really the one that's on the COA and the computer.  If the PKs match, see the next paragraph.  If not, post back for more advice.

    Please check the materials you received with your purchase of Windows against the counterfeit Windows materials shown at http://www.microsoft.com/resources/howtotell/en/counterfeit.mspx

    If you think the materials that you have may be "high quality counterfeits," please folllow the Get Genuine prompts displayed when your computer starts up and displayed in the Notification Area (aka System Tray) of the Taskbar and take the actions recommended to submit a counterfeit report.  If MS does accept the materials as high quality counterfeits, they will send you a complimentary replacement.  The counterfeit evaluation process is said to take about 30 days.

    If the materials do not seem to qualify as hi-quality counterfeits, you can still Get Genuine by participating in the Genuine Windows Offer and order a WGA Kit that will "genuine-ize" your installation of XP Pro.

    Wednesday, April 11, 2007 8:55 PM