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CRM 2016 Outlook Client Track Email does not work

    Question

  • Hi,

    I have started using Outlook Client recently and facing an issue when i create an email and perform both the operations -

    Track Email

    Set Regarding

    After this i perform 'Synchronize With CRM', even after doing the email activity is not created in CRM.

    Please suggest if i need to perform any setting.

    Basic Settings that i have done is -

    Process E-mail using:  Server Side Synchronization

    Server Profile:  Exchange Profile (the profile you set up for Server side Synchronization)

    Incoming E-mail:  Server Side Synchronization or Email Router

    Outgoing E-mail:  Server Side Synchronization or Email Router

    Appointments, Contacts, Tasks: MS Dynamics CRM For Outlook

    Outlook Version : 

     

    Any help would be appreciated. Thanks 

    Thursday, April 20, 2017 10:33 AM