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    I can't get my firewall and virus protection to work.  Everytime I follow the directions the fw and vp work as long as I'm on line, but as soon as I turn off my computer they cease to work and I can't restart the programs

     

     

    Wednesday, August 29, 2007 5:30 AM

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    ernestine,

    Is the warning you are receiving from OneCare or the Windows Security Center? Do you do anything to turn the firewall and antivirus on or does the warning go away after a moment or so? Is you OneCare status green after the warning goes away? If so, then what you are seeing is the warning from the Windows Security Center because many programs are loading at startup and the Security Center has not yet received notification from OneCare that it exists and is running. The services are up and running early, but the interface is not yet up at that point.

    If the warning is from OneCare, and your OneCare status is red, then you should contact support.

     

    Are you using the 2.0 beta? If so, support for 2.0 Beta - http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support via email.

     

    And, please file a bug on Connect: https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    If you are using the released version, 1.6, support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

     

    -steve

     

    Wednesday, September 12, 2007 1:17 AM
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    Is this version 2.0 beta or vesion 1.6 as a subscriber or trial?

     

    What directions are you following to start the firewall and virus protection?

     

    -steve

     

    Thursday, August 30, 2007 4:22 PM
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    WHAT DO I NEED TO DO, EVERYTIME I TURN THE COMPUTER OFF ,FIREWALL & VIRUS PROTECTION TURNS OFF.

    WHEN I TURN THE COMPUTER BACK ON THE FIREWALL & VIRUS PROTECTION STAYS OFF, I ONLY WANT TO KNOW WHAT I NEED TO DO?

    Tuesday, September 11, 2007 10:09 PM
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    ernestine,

    Is the warning you are receiving from OneCare or the Windows Security Center? Do you do anything to turn the firewall and antivirus on or does the warning go away after a moment or so? Is you OneCare status green after the warning goes away? If so, then what you are seeing is the warning from the Windows Security Center because many programs are loading at startup and the Security Center has not yet received notification from OneCare that it exists and is running. The services are up and running early, but the interface is not yet up at that point.

    If the warning is from OneCare, and your OneCare status is red, then you should contact support.

     

    Are you using the 2.0 beta? If so, support for 2.0 Beta - http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support via email.

     

    And, please file a bug on Connect: https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    If you are using the released version, 1.6, support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

     

    -steve

     

    Wednesday, September 12, 2007 1:17 AM
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    You could check to see if that the One Care services are set to Automatic.
    Thursday, September 20, 2007 12:02 PM
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    I'm sorry you were taking OVER THE RIVER AND THROUGH THE WOODS just to get an answer to your question. I was also having the same problem and I thought coming here would provide the solution but it only created more questions. I don't understand why the need to ask questions as a solution. I'm thinking if you knew what version of Virus protection you had you would be able to figure it out for yourself. I do understand your frustation *lol* @ the all caps... *tsk Steve* Anyways all I did was uninstall the virus protection and then re-installed it. Just make sure you have the product key and/or serial number available just incase you may have to refer back to it. NOW, I hope that helped you.

     

    Tuesday, October 9, 2007 8:26 AM
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     URDWEKSTLINKGBYE wrote:
    I'm sorry you were taking OVER THE RIVER AND THROUGH THE WOODS just to get an answer to your question. I was also having the same problem and I thought coming here would provide the solution but it only created more questions. I don't understand why the need to ask questions as a solution. I'm thinking if you knew what version of Virus protection you had you would be able to figure it out for yourself. I do understand your frustation *lol* @ the all caps... *tsk Steve* Anyways all I did was uninstall the virus protection and then re-installed it. Just make sure you have the product key and/or serial number available just incase you may have to refer back to it. NOW, I hope that helped you.

     

    Uninstalling and reinstalling is what I refer to as the "hit it with a hammer" solution. I won't recommend that until I understand the problem. Answering without understanding the situation would be foolish, hence my advice to contact support rather than go through the forum for technical support issues. While the forum can be quite helpful for known issues or to share solutions for an issue, tech support is provided for OneCare subscribers and should be utilized as needed. Frustration? My response would be the same with all caps or not.

    You don't need to product key or serial to reinstall, you need the LiveID that was used to initially subscribe. The product key/serial would only be useful if you needed to contact support due to a failure to activate if the LiveID is forgotten.

    -steve

    Monday, October 15, 2007 5:27 PM
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    Why can't I turn the virus protection part of Windows Live One Care on?

    Wednesday, December 19, 2007 1:21 AM
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     SmithyX wrote:

    Why can't I turn the virus protection part of Windows Live One Care on?

    Try this fix - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1695761&SiteID=2

    If it doesn't work, contact support.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

    -steve
    Wednesday, December 19, 2007 2:22 AM
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    I've done this install and uninstall 3 times ,and virusprotection never has installed, this is verym frustrating. I know you can't have more than one on at the same time ,or they work against each other HEEEEEEEELP  earthangel99507

     

    Thursday, December 27, 2007 7:45 AM
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     earthangel99507 wrote:
    I've done this install and uninstall 3 times ,and virusprotection never has installed, this is verym frustrating. I know you can't have more than one on at the same time ,or they work against each other HEEEEEEEELP  earthangel99507

     

    Can't install or won't start?

    Please contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Thursday, December 27, 2007 5:31 PM
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    i have the same problem.. after restart, FireWall and Virus Protection gets turned off.
    i have found that if u go into OneCare and manualy turn off the firewall and virus protection and then turn on from the programs home page then i find it works again..
    although this is just a quick fix until u restart again :s
    1nc u restart it turns off again.. if i figure out more il let u no
    Saturday, March 21, 2009 12:49 PM
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    Yonnie de Jong said:

    i have the same problem.. after restart, FireWall and Virus Protection gets turned off.
    i have found that if u go into OneCare and manualy turn off the firewall and virus protection and then turn on from the programs home page then i find it works again..
    although this is just a quick fix until u restart again :s
    1nc u restart it turns off again.. if i figure out more il let u no


    Actually, you have a different problem - see here: Sticky: windows security center error - Vista / OneCare 2.5.2900.22

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, March 23, 2009 1:14 PM
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