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My vpn interfering with microsoft account, blocks access, security warning

Question
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Hi!

When I'm using my VPN Microsoft seems to think that someone else is using my Microsoft account and blocks my access to my email so I have to reset it with a password change and everything. It's getting really annoying.

I get a security warning in my email saying that someone else is using my account.

Is there a fix for this problem?

Thanks
- Moved by ophirpMicrosoft employee Wednesday, October 19, 2016 6:49 PM Not ATA related
- Moved by Dave PatrickMVP Thursday, October 20, 2016 12:21 AM
Monday, October 17, 2016 9:54 PM

Answers

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When you VPN it could be interpreted as a different device since the address would change.

https://support.microsoft.com/en-us/help/13967/microsoft-account-something-unusual-sign-in

Reviewing your activity might reveal something.

https://support.microsoft.com/en-us/help/13782/microsoft-account-what-is-the-recent-activity-page

otherwise you can use the links at bottom of first page to email / chat with someone. Also FYI the outlook.com forum is over here.

https://answers.microsoft.com/en-us/outlook_com?auth=1

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
- Edited by Dave PatrickMVP Thursday, October 20, 2016 12:23 AM
- Proposed as answer by Mike Laughlin Thursday, October 20, 2016 3:53 AM
- Marked as answer by Just Karl Sunday, October 30, 2016 3:26 PM
Thursday, October 20, 2016 12:21 AM