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Business Unit-Team RRS feed

  • Question

  • Hi all,
    I have a question about organization structure. There is a
    hierarchy like below and here is my problem. A user who belongs to B.U.3 needs to see B.U.5's queue. Beacuse this B.U.5 guy can be sick and other someone should check his queue
    How can i resolve this.?


                            B.U.3
                 B.U.1           
                            B.U.4

    Parent


                           B.U.5
               B.U.2
                           B.U.6

    Thanks
    Sunday, January 18, 2009 3:05 PM

Answers

  • I recently had a similar challenge,

    some things to keep in mind that just because someone has access to a queue does not mean that they have access to the items in the queue.  For example, everyone can see the public queues, but they can't open the cases unless they have the rights to read those cases.

     

    We worked something out with views--set up a view of cases where the related queue item's related queue = QUEUENAME.  Then you can share that view with whomever needs to see it.

    Sunday, January 18, 2009 7:10 PM
    Moderator