Motherboard Replaced - Activation failing... RRS feed

  • Question

  • I have a Dell Laptop, originally, it had Vista Home Basic, I installed Vista Ultimate, that I got from the "Heroes happen (here)" presentation that Microsoft had to show off Windows Server 2008. So, basically, it's a free, version of Vista, so it does not seem to follow the same rules when it come to the installation media. I have attempted to activate over the phone, but there are no numbers to type in when the automated prompt asks. When I got a CSR, all she did was give me MS's tech line and to call them. I called this hotline, and told them the same thing. I got the run around, and she wanted to transfer me to yet someone else. I didn't have anymore more time tonight to go through all of this again. All I want to get this working... any ideas where to look, or even where to start?


    Saturday, December 13, 2008 4:08 AM


  • Keith,

    First tell me about the motherboard being replaced. Was the motherboard replaced because you wanted an upgrade or did the motherboard malfunction?  Next, p
    lease follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.  Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:


    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:


    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:


    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you,

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, December 16, 2008 7:29 PM
    Monday, December 15, 2008 6:06 PM