locked
Windows 7 : "This computer is not running genuine Windows" RRS feed

  • Question

  • Hi,

    I am coming from this topic : "Windows update dosen't work properly, when trying to install ACT! 2013 Premium" => hxxp://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-dosent-work-properly-when-trying-to/91505612-265e-4ff8-8a15-03d625d13eea

    This above issue has been fixed, but a short time after, the computer start to fire popups "This computer is not running genuine Windows"

    Some history about this computer :

    • I build this computer 2 or 3 years ago for a client :
      Intel i7 with 8 gig of RAM
      2 Hard drive in RAID 1
      Windows 7 premium
    • 1 year ago, one hard drive crashed so I rebuild the RAID 1 with a new harddrive.
    • The 2 february 2013, I use the build in soft   "Windows Anytime Upgrade" to upgrade this Windows 7 premium to Windows 7 ultimate. I got invoice for both windows 7 premium and ultimate.

    Thank you in advance for your assistance.

    The report from MGADiag.exe ;

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BX3TY-FP6WP-7YWFC
    Windows Product Key Hash: Lwzz3V5E33BtStWvTRva+0ziq+g=
    Windows Product ID: 00426-104-5597826-85298
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {719556CE-58E8-4360-8D9E-D465A2E36881}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{719556CE-58E8-4360-8D9E-D465A2E36881}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7YWFC</PKey><PID>00426-104-5597826-85298</PID><PIDType>5</PIDType><SID>S-1-5-21-2100926540-4185058373-3916892148</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100623000000.000000+000</Date></BIOS><HWID>05043C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 2:28:2013 16:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: NgAAAAEAAAABAAMAAgADAAAAAgABAAEAln3Wt7Lz5DwiX5gnznCumsKPYj0QtzNdhqYsIXZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT           
      MATS            GBT           
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM

    Thursday, February 28, 2013 4:25 PM

Answers

  • File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    an activation hack called RemoveWat is installed. you will have to get rid of it. (I suspect it was installed to fix your problem. hacks never fix anything and make things more complex)

    download watfix and run it.

    http://www.datafilehost.com/download-51f6132b.html

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    after you have removed the hack then to fix this error:

    Recreate the Licensing Store

        1) Click Start button.

        2) Type: CMD.exe into the 'Search programs and files' field

        3) Right-Click on CMD.exe and select Run as Administrator

        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)

        Note: the Software Protection service may not be running, this is ok.

        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

        6) Type: rename tokens.dat tokens.bar

        7) Type: cd %windir%\system32

        8) Type: net start sppsvc

        9) Type: slui.exe

        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     

    Friday, March 1, 2013 3:16 PM
    Answerer