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MapPoint Routing Error RRS feed

  • Question

  • When using Microsoft MapPoint 2013 or MapPoint 2011 to route from ZIP code 37406 to 35209, it initially goes in the wrong direction and unnecessarily adds 90 miles to the route. Reversing the route direction results in the correct route. Bing maps and other online mapping applications do not have this issue.

    We contacted NAVTEC (HERE) regarding this and they stated the error was not reproducible on their HERE maps, and suggested we contact Microsoft.  Unfortunately on-line technical support for MapPoint appears to be broken, resulting in error messages that point to the general support phone number.

    So the question is: How should these kinds of anomalies in MapPoint routing be reported?  Thanks in advance ...

    Wednesday, June 11, 2014 3:57 PM