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Re: Failed Office 2007 Validation - Due to trial software also installed RRS feed

  • Question

  • All right... I'm having exactly the same problem.  I want to install InfoPath SP1 but can't pass validation while using a trial version of SharePoint Designer.  Below is what MGA returned.  Will appreciate help with getting my applications validated so I can install the service pack!

     

    Gary

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 462c752b-2f1f-486a-9627-a74547388066
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_B4D0AA8B-530-645_77F760FE-150-80070002_7E90FEE8-175-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>462c752b-2f1f-486a-9627-a74547388066</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-338367715-1593546885-2620114478</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>6E233607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9F9CAAC92080D00</Val><Hash>XTnPJ3FTejGyTvLrEP+CdpyCofY=</Hash><Pid>73931-640-0293482-57648</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>2791D7937176D00</Val><Hash>Bjk3P32wxpMJSAfZkwEw7UvKOZ8=</Hash><Pid>72079-640-0099604-55700</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>2791D7937176D00</Val><Hash>Bjk3P32wxpMJSAfZkwEw7UvKOZ8=</Hash><Pid>72085-640-0099604-55907</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0017-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, April 26, 2007 6:49 PM

Answers

  • Garael,

     

    The problem you are encountering is the trial version of SharePoint Designer 2007 which was installed. You are receiving an error status 104 which is an unknown PID. Trial and Beta versions of Office Suites will not pass the Office Genuine Advantage (OGA) controls.  OGA sees the Trial version and then flags the computer as having a non-genuine installation of Office.  You will have to uninstall the trial version of SharePoint Designer 2007.  This can cause the other Office Suite not to pass the OGA control.  In turn this may be why downloading templates aren’t working. Please use the disk and uninstall the software.

     

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post.

     

    Please restart the computer after you uninstall the trial version of SharePoint Designer 2007.  Next try and activate Office Programs in question and download required templates. Should this not work then try to active via the telephone. Activate Office by using the Internet, you can select the “Activate by using the telephone” option. To activate the product this way, follow these steps:
    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.

     

    Note: You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.


    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”
    6) On the “Activation Complete” page, click “Finish”.
    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    OGA Forum Manager


     

    Tuesday, May 1, 2007 10:43 PM