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Incoming Email to Case Conversion in CRM 2011 RRS feed

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    Hi All,

           Can any one share how to convert Incoming email to Case with the step by step process.

    Tuesday, November 18, 2014 5:55 AM

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    you can create a workflow on create of email when direction is incoming to create new cases.

    Regards, Saad

    Tuesday, November 18, 2014 8:56 AM