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RUNTIME ERROR MESSAGE RRS feed

  • Question

  • I'M NOT TOO SMART ON THIS STUFF AND SURE COULD USE SOME HELP.

     

    WHEN TRYING TO LOG INTO AOL I RECEIVE THE FOLLOWING ERROR MESSAGE:

     

    "MICROSOFT VISUAL C++ RUNTIME LIBRARY

     

    RUNTIME ERROR

     

    PROGRAMS: c:\programfiles\america online 9.0c\waol.exe

     

    This application has requested the runtime to terminate in an unusual way. Please contact the applications support team for more information."

     

    I HAVE TRIED TO GET HELP PREVIOUSLY FROM MICROSOFT, AOL AND DELL TO NO AVAIL. THERE HAVE BEEN TIMES WHERE I CAN LOG IN OKAY ON THE FIRST ATTEMPT BUT GET THIS MESSAGE THE NEXT TIME I TRY TO ACCESS. I HAVE ALSO DOWNLOADED THE LATEST RUNTIME UPDATES, WHICH HAVE HELPED FOR A TIME BUT THEN I HAVE THE PROBLEM AGAIN.

     

    PLEASE HELP.

     

    THANKS

    Wednesday, October 10, 2007 12:51 AM

Answers

  • Bernie,

     

    It appears that you are not having a Windows Genuine Advantage (WGA) problem. Maybe I can provide some assistance. Please visit http://support.microsoft.com. Next in the upper right hand corner locate the search area and put in what you are looking for.  You will be given Knowledge Based (KB) articles which may provide you with assistance.

     

     

    Thankyou,

     

    Stephen  Holm, MS

    Wednesday, October 10, 2007 6:38 PM