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CRM not getting configure in Outlook. However working fine in web browser for same user and same system RRS feed

  • Question

  • Hi.

    Can any body help me to sort the below issue.

    I was using CRM successfully in outlook. Suddenly one day it stopped working for me.

    I checked the windows update - there were certain updates pending i completed all those updates and then tried to re-configure the CRM for outlook. But it failed. Secondly, I un-installed the CRM from system and re-installed it. Still it's not getting configured.

    Error - There is a problem communicating with Microsoft Dynamic CRM server. The server might be un-available. Try again later.

    Strange part is that on the same system i am able to connect to CRM thru web browser for same user and same credentials. Can you please help me. Will be very thank full to you.

    Log is -

    Server stack trace:
       at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)
       at System.ServiceModel.Security.SspiNegotiationTokenProvider.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Security.WrapperSecurityCommunicationObject.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Security.CommunicationObjectSecurityTokenProvider.Open(TimeSpan timeout)
       at System.ServiceModel.Security.SymmetricSecurityProtocol.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Security.WrapperSecurityCommunicationObject.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.SecurityChannelFactory`1.ClientSecurityChannel`1.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.CallOpenOnce.System.ServiceModel.Channels.ServiceChannel.ICallOnce.Call(ServiceChannel channel, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)
       at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
    11:39:09|  Error| Error connecting to URL: http://focussvr:5555/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityNegotiationException: The caller was not authenticated by the service. ---> System.ServiceModel.FaultException: The request for security token could not be satisfied because authentication failed.
       at System.ServiceModel.Security.SecurityUtils.ThrowIfNegotiationFault(Message message, EndpointAddress target)
       at System.ServiceModel.Security.SspiNegotiationTokenProvider.GetNextOutgoingMessageBody(Message incomingMessage, SspiNegotiationTokenProviderState sspiState)
       --- End of inner exception stack trace ---

    Regards,

    Anuj Dhiria

    Friday, March 21, 2014 7:41 AM

All replies

  • Are you using the right client/Rollup version for your Client Outlook?
    Friday, March 21, 2014 9:00 AM