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re: CRM 4.0 outlook installation probably locating Outlook version.

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My client is trying to install the outlook client. They have outlook 2007 but they continue to get the following error when they try to install the software.

you do not have a supported version of Microsoft Outlook installed. Please make sure that Outlook 2003 or Outlook 2007 is installed with the latest service packs and updates. If you are upgrading your client and do not have a supported version of Outlook you may lose your data.

Thought?

Friday, March 7, 2008 11:20 PM

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There are two diagnostic wizard will help you

http://blogs.msdn.com/benlec/archive/2008/03/04/crmdiagtool4-for-microsoft-crm-4-0-has-been-released.aspx

Also see CRM Outlook client diagnistic wizard in CD

Give us more details about error.

Regards,

Imran

http://microsoftcrm3.blogspot.com

Sunday, March 9, 2008 11:08 AM

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It probably require Office 2007 SP1. See the requirements:

Microsoft Dynamics CRM for Outlook software component prerequisites
The following components must be installed and running on the computer before you run Microsoft Dynamics CRM for Outlook setup:

•	Internet Explorer 6 with SP1, or Internet Explorer 7
•	Microsoft Office 2003 with SP3 or the 2007 Microsoft Office system with SP1 system
•	Windows Installer (MSI) 3.1
•	Indexing Service (must be installed and running)

Cheers,

Jim

Saturday, March 8, 2008 10:45 AM

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There are two diagnostic wizard will help you

http://blogs.msdn.com/benlec/archive/2008/03/04/crmdiagtool4-for-microsoft-crm-4-0-has-been-released.aspx

Also see CRM Outlook client diagnistic wizard in CD

Give us more details about error.

Regards,

Imran

http://microsoftcrm3.blogspot.com

Sunday, March 9, 2008 11:08 AM

Moderator

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re: CRM 4.0 outlook installation probably locating Outlook version.

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