Hi,
I got this message
"The key is incorrect. Verify that you have the correct key, and then retype it."
when I go to convert the trial version, I type in the key shown on the sticker in the CD case (OEM). I verified the key is exactly the same on the sticker.
How can I fix this problem? Can you send me another product key?
Hereafter the diagnostic reports.
thanks.
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-3DG3W-MTDGM-VJ4GM
Windows Product Key Hash: 0x9vntF8FDKDuDn04GA+CtQOjQs=
Windows Product ID: 76487-OEM-2227152-56500
Windows Product ID Type: 3
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {D975CDF8-919F-4089-8D74-4CF637DEF433}(1)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_BB5C1257-89-80070005_78155E4D-216-80070005
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D975CDF8-919F-4089-8D74-4CF637DEF433}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VJ4GM</PKey><PID>76487-OEM-2227152-56500</PID><PIDType>3</PIDType><SID>S-1-5-21-1390067357-1958367476-839522115</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DQ3510J_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>JOQ3510J.86A.0559.2007.0726.0425</Version><SMBIOSVersion major="2" minor="4"/><Date>20070726000000.000000+000</Date></BIOS><HWID>1B4A3E970184807A</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>EF9FDDB53AAA62</Val><Hash>4WH2WNQITlgb8fCZYoWKCuFyrr4=</Hash><Pid>81605-305-3374684-65109</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults>
