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Windows 7 message Not Genuine but I know it is RRS feed

  • Question

  • Hi,

    I update my computer from Vista and it was working fine but now I've been getting messages that my Windows 7 is not genuine and that I need to validate it or get a genuine copy.  This message does not appear all the time, just sometimes when I start my computer up.  From looking at the other posts I have downloaded the diagnostic and will provide the report below.  My computer is a Sony  Vaio (VGN-CR120E).

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H6BP8-BHDBY-YV4HM
    Windows Product Key Hash: ZoujWh/fT6Evpuqr51M7oBqfjuQ=
    Windows Product ID: 00359-030-3992921-85679
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {A9EC0A25-35AC-4296-B83F-E1F9262DF652}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A9EC0A25-35AC-4296-B83F-E1F9262DF652}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YV4HM</PKey><PID>00359-030-3992921-85679</PID><PIDType>5</PIDType><SID>S-1-5-21-1059872947-939814315-2018829918</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR120E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0231Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080725000000.000000+000</Date></BIOS><HWID>9C6D3707018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>32E61DE99702F73</Val><Hash>AW3Fwtu9OlwxzaTFnfLBqk3UBLI=</Hash><Pid>81607-953-0884474-64387</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>94814CF6743C71C</Val><Hash>YQFlB1XJDUKLPaN26qzlas4MBTg=</Hash><Pid>81602-910-6598464-68736</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-399292-01-4105-7600.0000-3622009
    Installation ID: 010896480546722561615914147104091410107745561650932415
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YV4HM
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 09/03/2011 11:36:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:9:2011 17:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAJJQYMV4jGgT8kNxU4o5oWdY5DlLacSqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      APIC            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO


    Wednesday, March 9, 2011 7:44 PM

Answers


  • Validate Now:
    You can confirm that your software is genuine now. It’s quick and easy.
    http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en
    Click the 'Validate Windows' button, if the validation check fails, then post back.

    Also: How to activate Windows 7 or Vista manually (activate by phone)
    1) Click Start, and in the Search box type:   slui.exe  4
    2) Next press the 'ENTER' key
    3) Select your 'Country' from the list.
    4) Choose the 'Phone Activation' option.
    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.
    6) Explain your problem clearly to the support person.
    7) The support person should give you a confirmation ID, copy it down on paper,
    8) Verify the ID is correct by reading back to the support person.
    9) Enter the ID number and click 'Next' to finish the activation process.

    J W Stuart: http://www.pagestart.com

     


    Never be afraid to ask. This forum has some of the best people in the world available to help.
    Wednesday, March 9, 2011 8:30 PM