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Windows 7 Ultimate, full retail edition activation problem RRS feed

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    I have bought Windows 7 Ultimate and when came to activate, it comes up with the key has been blocked by Microsoft.

    Both disks have the full hologram as in the ones shown on the site, the card with the product key sticker on looks real and theres a COA label on the top of the plastic box that holds the disks and key etc.   The markings on the hologram on the bottom of the DVD says the word "SECURE" and the one on the top of the box says "OUR PASSION" - I noticed though, that the foil with "OUR PASSION" on is a strip under the label that can be seen through the holes that is sticky - is this right?

    A sticker on the outside of the wrapping says Ingram Micro as the vendor, GLC-0C181 "WIN ULT 7 ENGLISH ROW DVD"

     

    I bought this sealed off ebay (yes i know im a mug, but thinking being boxed and sealed I couldnt go wrong) - if it is counterfeit (albeit a very good counterfeit), what are my rights ? The seller has a feedback of 100 and is a private seller by looks of it, though has sold 4 of the same item.

    Some help would be great if you can help me :)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7Q8Y9-XVWMK-YV6Y2
    Windows Product Key Hash: PecAKt/MeeUyrxme1I0w/8oTtt0=
    Windows Product ID: 00426-066-9510157-86594
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {CDDD9BFE-18AA-42A1-A331-AA70E60F4092}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-066-951015-00-2057-7600.0000-1052010
    Installation ID: 001184190330927641397915508043947660486742585636031744
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YV6Y2
    License Status: Initial grace period
    Time remaining: 43080 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 15/04/2010 22:31:57

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAADAAAAAgABAAEAJJTk9RKGBgxGg7A3Lndi5aQ+THIEDQBXorAUdkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      TMOR   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

     

    Thursday, April 15, 2010 9:49 PM

Answers

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    An update for anyone who has the same problem, I have received my full refund via Paypal - seller was quick to accept the item back and ask me not to use the new key emailed over to me :)

    My advice to anyone, is the second you realise its not genuine, log it as a item significantly different claim and put as much detail as possible as it will help if Paypal have to get involved.

    Reported it via the Microsoft Piracy form too, but heard nothing back. Chocolate fireguard comes to mind.

    Saturday, May 1, 2010 5:21 PM
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    The PID with the number -066- is consistant with the other blocked MSDN keys, it appears someone, possibly the seller packaged an MSDN key with what looks on first appearance like legitmate media and packaging. File a claim with paypal and ebay and have them arbitrate this.

     

    Thursday, April 15, 2010 11:03 PM
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    Hello firemonkey,

    Sorry for the wait.

    The Product Key, currently being used in your copy of Windows 7, is a Blocked key that orginated from an MSDN (Microsoft Developer Network) Subscription.

      My Tool doesn't give me many details, but my assumption is that either the account, that this key is from, was broken into and it's keys stolen or the owner of the account is selling the keys (which is against the Licensing Terms for MSDN Subscriptions).

      If at all possible, I recommend contacting the person or company that sold you this key/software (or who sold you the computer that had this software was installed in) and arrange to return the software (or computer) for a full refund.

    Very sorry for the bad news,

    Darin MS
    Friday, April 16, 2010 11:26 PM

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    When purchasing a Microsoft Windows license, only purchase it from a trustworthy, reliable source, such as theMicrosoft Store. An eBay seller is not considered a "trustworthy, reliable source" for genuine software.  Contact the eBay seller and demand a 100% refund and report the rascal topiracy@microsoft.com .
    Carey Frisch
    Thursday, April 15, 2010 10:24 PM
    Moderator
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    The PID with the number -066- is consistant with the other blocked MSDN keys, it appears someone, possibly the seller packaged an MSDN key with what looks on first appearance like legitmate media and packaging. File a claim with paypal and ebay and have them arbitrate this.

     

    Thursday, April 15, 2010 11:03 PM
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    If Darin is reading this, could you please check my key for me - so I have some definate info to goto a Paypal Dispute with.

    Has anyone had any luck with a Paypal dispute for a possible counterfeit version?

    The seller has sent me another key via email to use to activate it, however I dont want to have an illegal piece of software as it wasnt cheap.

    Friday, April 16, 2010 7:36 PM
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    If Darin is reading this, could you please check my key for me - so I have some definate info to goto a Paypal Dispute with.

    Has anyone had any luck with a Paypal dispute for a possible counterfeit version?

    The seller has sent me another key via email to use to activate it, however I dont want to have an illegal piece of software as it wasnt cheap.


    Darin always reads these posts and always responds. He may or may not respond this afternoon, if he doesn't he will respond next week. If the sellers first key was bad then you can almost be certain the other will fail eventually. My suggestion is do not accept or use the second key and file a complaint with paypal today, you will have time to submit additional information after Darin responds with a difinitive answer. If it was me, I would not stress the piracy or legality issue, I would simply state, "I bought the product, it does not work and I want my money back". But then I am not a lawyer and have never played one on T.V. (stupid American T.V. reference).
    Friday, April 16, 2010 8:06 PM
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    Thanks for that. I have started the complaint with Paypal, so will have to see how it goes.  I guess its probably another good disk and box etc with an MSDN key - though its all very convincing. I've also reported it using the report piracy form.
    Friday, April 16, 2010 9:50 PM
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    Hello firemonkey,

    Sorry for the wait.

    The Product Key, currently being used in your copy of Windows 7, is a Blocked key that orginated from an MSDN (Microsoft Developer Network) Subscription.

      My Tool doesn't give me many details, but my assumption is that either the account, that this key is from, was broken into and it's keys stolen or the owner of the account is selling the keys (which is against the Licensing Terms for MSDN Subscriptions).

      If at all possible, I recommend contacting the person or company that sold you this key/software (or who sold you the computer that had this software was installed in) and arrange to return the software (or computer) for a full refund.

    Very sorry for the bad news,

    Darin MS
    Friday, April 16, 2010 11:26 PM
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    An update for anyone who has the same problem, I have received my full refund via Paypal - seller was quick to accept the item back and ask me not to use the new key emailed over to me :)

    My advice to anyone, is the second you realise its not genuine, log it as a item significantly different claim and put as much detail as possible as it will help if Paypal have to get involved.

    Reported it via the Microsoft Piracy form too, but heard nothing back. Chocolate fireguard comes to mind.

    Saturday, May 1, 2010 5:21 PM