Answered by:
Windows Vista Build 6002. This copy of Windows is not genuine (but has been working for 3 years!)
Question
-
Hi,
I have a Dell computer which was pre-installed with Vista Home Premium. It has been working fine for 3 years and then suddenly I got the not genuine message above. In addition to that message I also got " Settings-ini is being used by another process", " Dell's dock language file has failed to load" and"Runtime error" which relates to Logitec.
I have run Malwarebytes and SuperAntispyware neither of which are showing any nasties.
I hope you can help me, please see report below.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {B39F9617-4DB3-4466-957C-C027C45E37AB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B39F9617-4DB3-4466-957C-C027C45E37AB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-562449247-3028803514-3862454165</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS><HWID>37313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8D20211714655B4</Val><Hash>BKF3/dOSHK6Npc5+2O7sWwRw3cc=</Hash><Pid>81602-OEM-6873013-57616</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->
Software Licensing service is not running.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAQAAAAAAAgABAAEAeqiArqQF8nu2WWT+iP1qU+xQ8vTcOaxWRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SLIC DELL FX09
DMY2 DELL FX09
SSDT PmRef CpuPm
ThanksGuy Ross
Wednesday, August 31, 2011 8:25 AM
Answers
-
"Guy Ross" wrote in message news:cab0dd2b-6fc7-4971-bd75-d47703f75fe6...
Hi Noel and David,
I really appreciate your help on this but I am beginning to wonder if it wouldn't be easier to just reload the Vista disk that was originally supplied with the computer and start all over again.
I have all my files backed up and the program files too, so how much hastle would it be?
How would I go about getting another copy of the slmgr file from a different computer and then get it onto mine? If that was done would that mean that my computer would be back to normal and I could get out of your hair?
Thanks again for your help and advice it is much appreciated
Guy RossCertainly, at this point I’ve run out of ideas as to how to repair the system as it exists – you therefore (unless David comes back) have two choices.1) contact WGA Support for assistanceWGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
2) reinstall the system – remember to make a note of all relevant License Keys for installed applications (your Recovery disk should contain the proper Key for Windows)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 20, 2011 9:54 PM
Wednesday, September 14, 2011 7:34 AMModerator
All replies
-
"Guy Ross" wrote in message news:857e3a83-4e08-4d37-ba38-52e66daadb82...
Hi,
I have a Dell computer which was pre-installed with Vista Home Premium. It has been working fine for 3 years and then suddenly I got the not genuine message above. In addition to that message I also got " Settings-ini is being used by another process", " Dell's dock language file has failed to load" and"Runtime error" which relates to Logitec.
I have run Malwarebytes and SuperAntispyware neither of which are showing any nasties.
I hope you can help me, please see report below.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Licensing Data-->
Software Licensing service is not running.
N/A
ThanksGuy Ross
The Software Licensing Service is not running – something may have switched it off...First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the buttonOnce that’s properly set, Start the service – how long before it appears to stop again?Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.sc qc slsvc
sc queryex slsvc
sc qprivs slsvc
sc qsidtype slsvc
sc sdshow slsvc
copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.does it find anything significant?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, August 31, 2011 9:31 AMModerator -
Hi Noel,Thanks for your response....I won't let the bastards get me down yet!When I tried to set the services to Automatic I got Error 1084 This service cannot be started in safe mode.I have already done a full scan with Malwarebytes with nothing to show.Here is the report you have asked for, I look forward to hearing from you soon.All the bestGuy
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>sc qc slsvc
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkServiceC:\Windows\system32>sc queryex slsvcSERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1084 (0x43c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :C:\Windows\system32>sc qprivs slsvc
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: slsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilegeC:\Windows\system32>sc qsidtype slsvc
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: slsvc
SERVICE_SID_TYPE: UNRESTRICTEDC:\Windows\system32>sc sdshow slsvcD:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)C:\Windows\system32>
C:\Windows\system32>
Guy RossWednesday, August 31, 2011 12:38 PM -
"Guy Ross" wrote in message news:a97f5b14-8315-46a8-8334-0669b8b5b348...Hi Noel,Thanks for your response....I won't let the bastards get me down yet!When I tried to set the services to Automatic I got Error 1084 This service cannot be started in safe mode.I have already done a full scan with Malwarebytes with nothing to show.Here is the report you have asked for, I look forward to hearing from you soon.All the bestGuy
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>sc qc slsvc
[SC] QueryServiceConfig SUCCESSscC:\Windows\system32>sc queryex slsvcSERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1084 (0x43c)
Guy RossSilly question – were you actually running in safe mode when you attempted to start the Service??Please try again, in Normal Mode this time.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, August 31, 2011 9:06 PMModerator -
Hi Noel,
You are right, I was in safe mode. Have tried in Normal Mode. The system says slsvc is set to automatic and that it has started. However the START, PAUSE AND RESUME buttons don't work and neither does the APPLY button.
Any morer ideas please?
Thanks
Guy RossThursday, September 1, 2011 8:42 AM -
Please boot to Normal Mode, and run a new MGADiag report - something must have changed.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, September 1, 2011 2:51 PMModerator -
Hi Noel,
Sorry for late reply but have been away from the computer for a few days.
Ran a MGA diagnostic report in Normal mode, but then got an error message when I tried to copy it. So have run the report in Safe mode, please see below. I see that it says that the software licencing is not running which is what we looked at earlier, so will have a look at that again and let you know what the report says.
All the best
Guy
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {B39F9617-4DB3-4466-957C-C027C45E37AB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B39F9617-4DB3-4466-957C-C027C45E37AB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-562449247-3028803514-3862454165</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.15</Version><SMBIOSVersion major="2" minor="5"/><Date>20080620000000.000000+000</Date></BIOS><HWID>37313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8D20211714655B4</Val><Hash>BKF3/dOSHK6Npc5+2O7sWwRw3cc=</Hash><Pid>81602-OEM-6873013-57616</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAQAAAAAAAgABAAEAeqiArqQF8nu2WWT+iP1qU+xQ8vTcOaxWRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SLIC DELL FX09
DMY2 DELL FX09
SSDT PmRef CpuPm
Guy Ross- Proposed as answer by bibnib Tuesday, September 6, 2011 12:22 PM
- Unproposed as answer by Carey FrischMVP, Editor Wednesday, September 14, 2011 9:05 AM
Saturday, September 3, 2011 9:00 PM -
Hi Noel,
Same again... system says slsvc is set to automatic and that it has started. However the START, PAUSE AND RESUME buttons don't work and neither does the APPLY button.
New report below.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Users\guy>sc qc slsvc
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkServiceC:\Users\guy>sc queryex slsvc
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1176
FLAGS :C:\Users\guy>sc qprivs slsvc
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: slsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilegeC:\Users\guy>sc qsidtype slsvc
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: slsvc
SERVICE_SID_TYPE: UNRESTRICTEDC:\Users\guy>sc sdshow slsvc
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)C:\Users\guy>
Any ideas?
All the best
Guy
Guy RossSunday, September 4, 2011 9:29 AM -
Hi,
I have very limited computer skills...it took me ages to find out what this MGA report was that you kept pasting here! Anyhow, finally figured it out. I think I have pretty much the same problem as Guy Ross.
I have an ACER laptop running Vista. Has been running fine for years, but suddenly I'm getting this Windows update message stating that I'm not running a genuine Windows product. I had thought this might be due to an interrupted Windows update or something like that...see, we moved house during this time and our internet service was interrupted for a couple of weeks, so I had supposed that the internet connection must have been disconnected part-way through downloading a Windows update. And if this was the case, then when I regained access I would be able to update Windows and everything would be fine.
But not so...
I try to run Windows update and I'm stymied by the error code indicating that I'm not running a genuine version of Windows. BUT I REALLY AM...HONEST!
Anyhow, I would be very grateful for any help. I have no idea what's going on. Here's my MGA report.
Oh, and Guy's description of what he finds when opening "Properties" of the "Software Licensing Service" are exactly the same for me.
Please help!
Thanks,
Ian
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
Windows Product ID: 89578-OEM-7332157-00211
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {012CD3FB-48AB-4379-BB39-EC363171459F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: 100
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{012CD3FB-48AB-4379-BB39-EC363171459F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2989734861-3534784092-708924793</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5536 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.03 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090227000000.000000+000</Date></BIOS><HWID>C4333507018400F6</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>30263A143740730</Val><Hash>9GV/xHjs6KVH5XPZz2hzZvMR3wI=</Hash><Pid>81602-920-3807532-68333</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NAAAAAEAAAABAAEAAwACAAAAAwABAAEA6GH8UoZUuHpWop5H8vTgj5qIEj6InHpkrFZ+KA==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP AMD ANT
HPET PTLTD HPETTBL
MCFG PTLTD MCFG
SLIC ACRSYS ACRPRDCT
SSDT PTLTD POWERNOW
Tuesday, September 6, 2011 12:23 PM -
Here are my results from running the command prompt as per Noel's suggestions. I would be grateful for any help.
Thanks,
Ian
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\family>sc qc slsvc
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService
C:\Users\family>sc queryex slsvc
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 5872
FLAGS :
C:\Users\family>sc qprivs slsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: slsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilege
C:\Users\family>sc qsidtype slsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: slsvc
SERVICE_SID_TYPE: UNRESTRICTED
C:\Users\family>sc sdshow slsvc
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)
C:\Users\family>
Tuesday, September 6, 2011 12:46 PM -
"Guy Ross" wrote in message news:60a8d76a-9ad6-4da3-ac79-deeb0983baf4...
Hi Noel,
Same again... system says slsvc is set to automatic and that it has started. However the START, PAUSE AND RESUME buttons don't work and neither does the APPLY button.
New report below.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
Guy RossSorry – been away for a few days and catching up ....The Apply button only becomes active when you’ve changed something in the interface.The other buttons you mention are similar – they only become available when there is something for them to do.The fact that the Start button is unavailable means that the service is started - which is contradicted by your MGADiag report, which states that the service is not running. (are you sure that you ran the MGADiag report while in Normal Mode?)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, September 7, 2011 11:54 AMModerator -
"bibnib" wrote in message news:35b7e7ef-efd9-49be-b922-92d13247fd72...
Here are my results from running the command prompt as per Noel's suggestions. I would be grateful for any help.
Thanks,
Please do NOT piggy-back on someone else’s thread – it only confuses everybody!
Start a NEW thread of your own, and include the MGADiag report, and the other reports
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, September 7, 2011 11:55 AMModerator -
Hi Noel,
Good to see you are back! Had a quick look at your website and it confirmed my darkest thoughts about ICI.....you are in your 40's and they had you working as a lab technician in 1974!
They wouldn't be able to get away with that sort of child exploitation today!!! You also have made a good move from Slough to North Wales, a bit wetter but what about the scenery?!
Anyway, back to the problem. When in normal mode I can't copy the report I get "Failed to create output files hr=0x800706b5 Please contact support"
However when looking at the licencing section of the report it says the following. C:Windows\system32\slmgr.vbs(2000, 5) Microsoft VBScript runtime error: Object required:"g_objWMIService"
This might not help much, but I am doing my best!!
All the best
Guy
Guy RossWednesday, September 7, 2011 6:37 PM -
"Guy Ross" wrote in message news:ad1a700a-5bea-44ab-9ecf-6d107168ece4...
Hi Noel,
Good to see you are back! Had a quick look at your website and it confirmed my darkest thoughts about ICI.....you are in your 40's and they had you working as a lab technician in 1974!
They wouldn't be able to get away with that sort of child exploitation today!!! You also have made a good move from Slough to North Wales, a bit wetter but what about the scenery?!
Anyway, back to the problem. When in normal mode I can't copy the report I get "Failed to create output files hr=0x800706b5 Please contact support"
However when looking at the licencing section of the report it says the following. C:Windows\system32\slmgr.vbs(2000, 5) Microsoft VBScript runtime error: Object required:"g_objWMIService"
This might not help much, but I am doing my best!!
All the best
Guy
Guy Ross(Heh! I did say ‘40 - very-ish’ <g> – it’s actually 55 now. View across the Dee estuary from my living-room window – but only in winter when the leaves have fallen off the hedge)Ignore the error message from the report – it simply means that for some reason it is unable to save the generated files to the HD. It should still paste fine into your response.Are you using Avast as anti-virus?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, September 7, 2011 6:54 PMModerator -
No am not using Avast and I am glad that ICI weren't such bastards!!
Guy
Guy RossWednesday, September 7, 2011 7:16 PM -
Hi Noel,
I didn't make this clear earlier, but I cannot copy and paste the file using conventional methods, | have also tried the snippet tool but that doesn't work either. That is why I haven't sent the the report from normal mode....
All the best
Guy RossThursday, September 8, 2011 7:42 AM -
"Guy Ross" wrote in message news:28c47a1e-8df9-4d67-bd4a-a6f482753e23...
Hi Noel,
I didn't make this clear earlier, but I cannot copy and paste the file using conventional methods, | have also tried the snippet tool but that doesn't work either. That is why I haven't sent the the report from normal mode....
All the best
Guy RossIt’s very rare for the report not to paste properly – just click on the Copy button, and then try pasting into Notepad (ignore any error message) – what do you get?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, September 9, 2011 7:57 AMModerator -
Hi Noel,
OK I've got it on notepad!! You're a genius....Thanks. What next?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {B39F9617-4DB3-4466-957C-C027C45E37AB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: FCEE394C-458-80070013_025D1FF3-344-80070013_025D1FF3-229-80070013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6002.18449], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6002.18024], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\authz.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\samlib.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6002.18416], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6002.18357], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ole32.dll[6.0.6002.18277], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shell32.dll[6.0.6002.18393], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6002.18393], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\version.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winmm.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oleacc.dll[7.0.6002.18155], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\regapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6002.18106], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\userenv.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6002.18051], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mpr.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\credui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6002.18169], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wininet.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\iertutil.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6002.18274], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.2], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\certcli.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winscard.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\urlmon.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\propsys.dll[7.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1010.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\advpack.dll[8.0.6001.18702], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winspool.drv[6.0.6002.18392], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\windowscodecs.dll[7.0.6002.18107], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\feclient.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6002.18392], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\browseui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imm32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msctf.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msrating.dll[8.0.6001.18702], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ieframe.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mshtml.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\printui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imgutil.dll[8.0.6001.18702], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\usp10.dll[1.626.6002.18244], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6002.18463], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ieui.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8064.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6002.18362], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\query.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\scecli.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6002.18096], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B39F9617-4DB3-4466-957C-C027C45E37AB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-562449247-3028803514-3862454165</SID><SYSTEM/><BIOS/><HWID>37313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8D20211714655B4</Val><Hash>BKF3/dOSHK6Npc5+2O7sWwRw3cc=</Hash><Pid>81602-OEM-6873013-57616</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(2000, 5) Microsoft VBScript runtime error: Object required: 'g_objWMIService'Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAeqiArqQF8nu2WWT+iP1qU+xQ8vREJd/G3DmsVkbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SLIC DELL FX09
DMY2 DELL FX09
SSDT PmRef CpuPm
Guy RossFriday, September 9, 2011 8:24 AM -
"Guy Ross" wrote in message news:b88b5a46-fab4-47d3-8b57-24aa91807557...
Hi Noel,
OK I've got it on notepad!! You're a genius....Thanks. What next?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Guy RossIF we're lucky, we may be able to repair this - EVERY file affected by the Software Licensing service is showing as being mismatched - which either means that you've deleted the WinSxS folder, or that your Licensing Store is broken.If it's the former, then there is no way back, and you will need to do a System Recovery from the manufacturer's recovery disks or partition.If it's the latter, then we *may* be able to get things working again (BACK UP YOUR DATA NOW to an external drive)Let's try and recreate the Licensing Store - and hope we don't need the COA Key....Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
Reboot TWICEIf necessary, then you may be required to enter the Product Key and/or Activate. (check again for a COA sticker!)
Reboot
Once complete, please post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, September 9, 2011 8:34 AMModerator -
OK Noel.
Will get on the case now and get back to you asap
Guy RossFriday, September 9, 2011 8:50 AM -
Hi Noel,
Sorry about the delay, my asap is not going to worry Usaine Bolt is it?!
So, did as you said and noticed that step 10 copmpleted v. quickly with a runtime error. Still got the activate licence message which I clicked on and then tried to enter a different product key and the screen froze, although the cursor moved around it could initiate anything. Had to turn power off to shut computer down. By the way I have the vista disk supplied by Dell and the number that is stuck on the envelope...
Here is latest report.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {B39F9617-4DB3-4466-957C-C027C45E37AB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: FCEE394C-458-80070013_025D1FF3-344-80070013_025D1FF3-229-80070013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6002.18449], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6002.18024], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\authz.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\samlib.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6002.18416], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6002.18357], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ole32.dll[6.0.6002.18277], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shell32.dll[6.0.6002.18393], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6002.18393], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\version.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winmm.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oleacc.dll[7.0.6002.18155], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\regapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6002.18106], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\userenv.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6002.18051], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mpr.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\credui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6002.18169], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wininet.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\iertutil.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6002.18274], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.2], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\certcli.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winscard.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\urlmon.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\propsys.dll[7.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1010.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\advpack.dll[8.0.6001.18702], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winspool.drv[6.0.6002.18392], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\windowscodecs.dll[7.0.6002.18107], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\feclient.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6002.18392], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\browseui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imm32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msctf.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msrating.dll[8.0.6001.18702], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ieframe.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mshtml.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\printui.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imgutil.dll[8.0.6001.18702], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\usp10.dll[1.626.6002.18244], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6002.18463], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ieui.dll[8.0.6001.19120], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8064.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6002.18362], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\query.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\scecli.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6002.18096], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6002.18005], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B39F9617-4DB3-4466-957C-C027C45E37AB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-562449247-3028803514-3862454165</SID><SYSTEM/><BIOS/><HWID>37313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8D20211714655B4</Val><Hash>BKF3/dOSHK6Npc5+2O7sWwRw3cc=</Hash><Pid>81602-OEM-6873013-57616</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(2000, 5) Microsoft VBScript runtime error: Object required: 'g_objWMIService'Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAeqiArqQF8nu2WWT+iP1qU+xQ8vREJd/G3DmsVkbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SLIC DELL FX09
DMY2 DELL FX09
SSDT PmRef CpuPmAll the best
Guy RossFriday, September 9, 2011 5:16 PM -
"Guy Ross" wrote in message news:d8b9533a-4e87-4f73-acee-a7d94744753e...
Hi Noel,
Sorry about the delay, my asap is not going to worry Usaine Bolt is it?!
So, did as you said and noticed that step 10 copmpleted v. quickly with a runtime error. Still got the activate licence message which I clicked on and then tried to enter a different product key and the screen froze, although the cursor moved around it could initiate anything. Had to turn power off to shut computer down. By the way I have the vista disk supplied by Dell and the number that is stuck on the envelope...
Here is latest report.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
Licensing Data-->
C:\Windows\system32\slmgr.vbs(2000, 5) Microsoft VBScript runtime error: Object required: 'g_objWMIService'All the best
Guy RossOK – this looks as if the slmgr.vbs file is corrupted.please check line 11 of the file (open it in Notepad)It should readDim g_objWMIService, g_strComputer, g_strUserName, g_strPasswordif it doesn’t, try copying the file from the WinSxS folder and replacing the existing file in the C:\Windows\System32 folder(source folder should be C:\Windows\winsxs\x86_microsoft-windows-security-spp-tools_31bf3856ad364e35_6.1.7600.16385_none_456f9c422073f3b7 )
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, September 9, 2011 6:03 PMModerator -
Hi Noel,
Sorry but I need a bit more direction as to how to perform the above....my skills are limited!
Thanks
Guy RossSunday, September 11, 2011 12:17 PM -
"Guy Ross" wrote in message news:45434d4c-d6ca-42dc-b34f-b25d719feeb6...
Hi Noel,
Sorry but I need a bit more direction as to how to perform the above....my skills are limited!
Thanks
Guy RossOpen Windows Explorer (Computer)Navigate to the C:\Windows\winsxs\x86_microsoft-windows-security-spp-tools_31bf3856ad364e35_6.1.7600.16385_none_456f9c422073f3b7 folder.The only content of the folder should be the slmgr.vbs fileright-click on the file, and select CopyThen navigate to the C:\Windows folder, find the System32 folder and right-click on it – select Paste.Open the System 32 folder and check that you can now find the slmgr.vbs filethen reboot, and run another MGADiag report – post the results
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, September 11, 2011 12:47 PMModerator -
Hi Neil,
Thanks for the advice. When I search for C:\Windows\winsxs\x86_microsoft-windows-security-spp-tools_31bf3856ad364e35_6.1.7600.16385_none_456f9c422073f3b7
I get Not Found... However I have got 2 x slmgr.vbs files in the winsxs folder, here are the first few lines....for some reason the when I try to send the whole file I get timed out, plus the copy and paste function is working very slowly... what next?
'
' Copyright (c) Microsoft Corporation. All rights reserved.
'
' Windows Software Licensing Management Tool.
'
' Script Name: slmgr.vbs
'Dim g_objWMIService, g_strComputer, g_strUserName, g_strPassword
g_strComputer = "."dim g_EchoString
g_EchoString = ""dim g_objRegistry
Dim g_resourceDictionary, g_resourcesLoaded
Set g_resourceDictionary = CreateObject("Scripting.Dictionary")
g_resourcesLoaded = False' Messages
'Global options
private const L_optInstallProductKey = "ipk"
private const L_optInstallProductKeyUsage = "Install product key (replaces existing key)"private const L_optUninstallProductKey = "upk"
private const L_optUninstallProductKeyUsage = "Uninstall product key"private const L_optActivateProduct = "ato"
private const L_optActivateProductUsage = "Activate Windows"private const L_optDisplayInformation = "dli"
private const L_optDisplayInformationUsage = "Display license information (default: current license)"private const L_optDisplayInformationVerbose = "dlv"
private const L_optDisplayInformationUsageVerbose = "Display detailed license information (default: current license)"private const L_optExpirationDatime = "xpr"
private const L_optExpirationDatimeUsage = "Expiration date for current license state"'Advanced options
private const L_optClearPKeyFromRegistry = "cpky"
private const L_optClearPKeyFromRegistryUsage = "Clear product key from the registry (prevents disclosure attacks)"private const L_optInstallLicense = "ilc"
private const L_optInstallLicenseUsage = "Install license"private const L_optReinstallLicenses = "rilc"
private const L_optReinstallLicensesUsage = "Re-install system license files"private const L_optDisplayIID = "dti"
private const L_optDisplayIIDUsage = "Display Installation ID for offline activation"private const L_optPhoneActivateProduct = "atp"
private const L_optPhoneActivateProductUsage = "Activate product with user-provided Confirmation ID"private const L_optReArmWindows = "rearm"
private const L_optReArmWindowsUsage = "Reset the licensing status of the machine"'KMS options
private const L_optSetKmsName = "skms"
private const L_optSetKmsNameUsage = "Set the name and/or the port for the KMS computer this machine will use"private const L_optClearKmsName = "ckms"
private const L_optClearKmsNameUsage = "Clear name of KMS computer used (sets the port to the default)"
Guy RossSunday, September 11, 2011 8:01 PM -
"Guy Ross" wrote in message news:cee3c83d-9316-4906-a00a-161b313b5c8a...
Hi Neil,
Thanks for the advice. When I search for C:\Windows\winsxs\x86_microsoft-windows-security-spp-tools_31bf3856ad364e35_6.1.7600.16385_none_456f9c422073f3b7
I get Not Found... However I have got 2 x slmgr.vbs files in the winsxs folder, here are the first few lines....for some reason the when I try to send the whole file I get timed out, plus the copy and paste function is working very slowly... what next?
'
' Copyright (c) Microsoft Corporation. All rights reserved.
'
' Windows Software Licensing Management Tool.
'
' Script Name: slmgr.vbs
'
Guy RossThat looks right – try renaming the file involved (I suspect that you have ‘known file extensions hidden’ set in your folder view option.right-click on one of them, and select Rename – see what the filename actually is, and then adjust it so that it only reads slmgr.vbs.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, September 11, 2011 8:14 PMModerator -
Hi Noel,
Here are the 2 file names. Are you saying that I should delete everything on the file name except the firts part that reads slmgr.vbs?
C:\Windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6002.18005_none_c7357f7a65060ad7
C:\Windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6001.18000_none_c54a066e67e43f8b
Thanks
Guy RossMonday, September 12, 2011 9:21 AM -
"Guy Ross" wrote in message news:b2314efb-6a4b-4369-a540-5a405c8101c9...
Hi Noel,
Here are the 2 file names. Are you saying that I should delete everything on the file name except the firts part that reads slmgr.vbs?
C:\Windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6002.18005_none_c7357f7a65060ad7
C:\Windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6001.18000_none_c54a066e67e43f8b
Thanks
Guy RossNO!files in the WinSxS tree must never be altered – they are backups, and for specialised uses – but you can copy the slmgr.vbs file from there to the C:\Windows\System32 folder(Duh – I just realised that I gave you the location for the slmgr.vbs file in a Win7 installation rather than a Vista one – mea culpa)You need the slmgr.vbs file from the C:\Windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6002.18005_none_c7357f7a65060ad7 folderThe file
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, September 12, 2011 9:35 AMModerator -
Slmgr.vbs is a hardlinked file (at least for the version that comes without of the box pre SP versions of Vista). That means both filenames inWinSxS and system32 point to the same file content. That means copying afile from WinSxS will overwrite the same file contents.From http://www.sentex.net/~mwandel/finddupe/C:\Users\A_User>"finddupe.exe" -listlink c:\windows|find "slmgr.vbs""c:\windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6000.16386_none_c31344726af92eb7\slmgr.vbs""c:\windows\System32\slmgr.vbs"--..--"Noel D Paton" wrote in message news:da3f69f6-6db6-4e4c-bdba-ddb42f5991fd...> "Guy Ross" wrote in message news:b2314efb-6a4b-4369-a540-5a405c8101c9...> Hi Noel,>>>> Here are the 2 file names. Are you saying that I should delete everything> on the file name except the firts part that reads slmgr.vbs?>>>> C:\Windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6002.18005_none_c7357f7a65060ad7>> C:\Windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6001.18000_none_c54a066e67e43f8b>> Thanks>>> --------------------------------------------------------------------------------> Guy Ross>>> NO!> files in the WinSxS tree must never be altered – they are backups, and> for specialised uses – but you can copy the slmgr.vbs file from there to> the C:\Windows\System32 folder>> (Duh – I just realised that I gave you the location for the slmgr.vbs> file in a Win7 installation rather than a Vista one – mea culpa)> You need the slmgr.vbs file from the> C:\Windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6002.18005_none_c7357f7a65060ad7> folder>>>> The file>> --------------------------------------------------------------------------------> Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed> SlothMonday, September 12, 2011 12:03 PM
-
Hi Noel,
Tried copying the file to System 32 file, but was not allowed.
Here is detail of file that is already in System 32. BTW should I follow instructions from David M Candy, in which case can you make it easier for the hard of thinking like me?!
Thanks again Noel!
[Strings]
L_optInstallProductKey="ipk"
L_optInstallProductKeyUsage="Install product key (replaces existing key)"
L_optUninstallProductKey="upk"
L_optUninstallProductKeyUsage="Uninstall product key"
L_optActivateProduct="ato"
L_optActivateProductUsage="Activate Windows"
L_optDisplayInformation="dli"
L_optDisplayInformationUsage="Display license information (default: current license)"
L_optDisplayInformationVerbose="dlv"
L_optDisplayInformationUsageVerbose="Display detailed license information (default: current license)"
L_optExpirationDatime="xpr"
L_optExpirationDatimeUsage="Expiration date for current license state"
L_optClearPKeyFromRegistry="cpky"
L_optClearPKeyFromRegistryUsage="Clear product key from the registry (prevents disclosure attacks)"
L_optInstallLicense="ilc"
L_optInstallLicenseUsage="Install license"
L_optReinstallLicenses="rilc"
L_optReinstallLicensesUsage="Re-install system license files"
L_optDisplayIID="dti"
L_optDisplayIIDUsage="Display Installation ID for offline activation"
L_optPhoneActivateProduct="atp"
L_optPhoneActivateProductUsage="Activate product with user-provided Confirmation ID"
L_optReArmWindows="rearm"
L_optReArmWindowsUsage="Reset the licensing status of the machine"
L_optSetKmsName="skms"
L_optSetKmsNameUsage="Set the name and/or the port for the KMS computer this machine will use"
L_optClearKmsName="ckms"
L_optClearKmsNameUsage="Clear name of KMS computer used (sets the port to the default)"
L_optSetActivationInterval="sai"
L_optSetActivationIntervalUsage="Set interval (minutes) for unactivated clients to attempt KMS connection. The activation interval must be between 15 minutes (min) and 30 days (max) although the default (2 hours) is recommended."
L_optSetRenewalInterval="sri"
L_optSetRenewalIntervalUsage="Set renewal interval (minutes) for activated clients to attempt KMS connection. The renewal interval must be between 15 minutes (min) and 30 days (max) although the default (7 days) is recommended."
L_optSetKmsListenPort="sprt"
L_optSetKmsListenPortUsage="Set TCP port KMS will use to communicate with clients"
L_optSetDNS="sdns"
L_optSetDNSUsage="Enable DNS publishing by KMS (default)"
L_optClearDNS="cdns"
L_optClearDNSUsage="Disable DNS publishing by KMS"
L_optSetNormalPriority="spri"
L_optSetNormalPriorityUsage="Set KMS priority to normal (default)"
L_optClearNormalPriority="cpri"
L_optClearNormalPriorityUsage="Set KMS priority to low"
L_optListInstalledILs="lil"
L_optListInstalledILsUsage="List installed Token-based Activation Issuance Licenses"
L_optRemoveInstalledIL="ril"
L_optRemoveInstalledILUsage="Remove installed Token-based Activation Issuance License"
L_optClearTkaOnly="ctao"
L_optClearTkaOnlyUsage="Clear Token-based Activation Only flag (default)"
L_optSetTkaOnly="stao"
L_optSetTkaOnlyUsage="Set Token-based Activation Only flag"
L_optListTkaCerts="ltc"
L_optListTkaCertsUsage="List Token-based Activation Certificates"
L_optForceTkaActivation="fta"
L_optForceTkaActivationUsage="Force Token-based Activation"
L_ParamsActivationID="<Activation ID>"
L_ParamsActivationIDOptional="[Activation ID]"
L_ParamsActIDOptional="[Activation ID | All]"
L_ParamsProductKey="<Product Key>"
L_ParamsLicenseFile="<License file>"
L_ParamsPhoneActivate="<Confirmation ID>"
L_ParamsSetKms="<Name[:Port] | :Port>"
L_ParamsSetListenKmsPort="<Port>"
L_ParamsSetActivationInterval="<Activation Interval>"
L_ParamsSetRenewalInterval="<Renewal Interval>"
L_ParamsRemoveInstalledIL="<ILID> <ILvID>"
L_ParamsForceTkaActivation="<Certificate Thumbprint> [<PIN>]"
L_MsgHelp_1="Windows Software Licensing Management Tool"
L_MsgHelp_2="Usage: slmgr.vbs [MachineName [User Password]] [<Option>]"
L_MsgHelp_3="MachineName: Name of remote machine (default is local machine)"
L_MsgHelp_4="User: Account with required privilege on remote machine"
L_MsgHelp_5="Password: password for the previous account"
L_MsgGlobalOptions="Global Options:"
L_MsgAdvancedOptions="Advanced Options:"
L_MsgKmsClientOptions="Volume Licensing: Key Management Service (KMS) Client Options:"
L_MsgKmsOptions="Volume Licensing: Key Management Service (KMS) Options:"
L_MsgTkaClientOptions="Volume Licensing: Token-based Activation Options:"
L_MsgMissingOption="Option is missing and it must be provided"
L_MsgUnrecognizedOption="Unrecognized option: "
L_MsgErrorProductNotFound="Error: product not found."
L_MsgClearedPKey="Product key from registry cleared successfully."
L_MsgInstalledPKey="Installed product key %PKEY% successfully."
L_MsgUninstalledPKey="Uninstalled product key successfully."
L_MsgErrorPKey="Error: product key not found."
L_MsgInstallationID="Installation ID: "
L_MsgPhoneNumbers="Product activation telephone numbers can be obtained by searching the phone.inf file for the appropriate phone number for your location/country. You can open the phone.inf file from a Command Prompt or the Start Menu by running: notepad %systemroot%\system32\slui\phone.inf"
L_MsgActivating="Activating %PRODUCTNAME% (%PRODUCTID%) ..."
L_MsgActivated="Product activated successfully."
L_MsgActivated_Failed="Error: Product activation failed."
L_MsgConfID="Confirmation ID for product %ACTID% deposited successfully."
L_MsgErrorDescription="Error description: "
L_MsgErrorConnection="Error 0x%ERRCODE% occurred in connecting to server %COMPUTERNAME%."
L_MsgInfoRemoteConnection="Connected to server %COMPUTERNAME%."
L_MsgErrorConnectionRegistry="Error 0x%ERRCODE% occurred in connecting to the registry on server %COMPUTERNAME%."
L_MsgErrorConnectionProcessor="Error 0x%ERRCODE% occurred in connecting to the processor on server %COMPUTERNAME%."
L_MsgErrorImpersonation="Error 0x%ERRCODE% occurred in setting impersonation level."
L_MsgErrorWMI="Error 0x%ERRCODE% occurred in creating a locator object."
L_MsgErrorText_6="Run 'slui.exe 0x2a 0x%ERRCODE%' to display the error text."
L_MsgErrorText_8="Error: "
L_MsgErrorText_9="Error: option %OPTION% needs %PARAM%"
L_MsgErrorText_11="The machine is running within the non-genuine grace period. Please run 'slui.exe 0x31' to go online and make the machine genuine."
L_MsgErrorText_12="Windows is running within the non-genuine notification period. Please run 'slui.exe 0x31' to go online and validate Windows."
L_MsgLicenseFile="License file %LICENSEFILE% installed successfully."
L_MsgKmsPriSetToLow="KMS priority set to Low"
L_MsgKmsPriSetToNormal="KMS priority set to Normal"
L_MsgWarningKmsPri="Warning: Priority can only be set on a KMS machine that is also activated."
L_MsgKmsDnsPublishingDisabled="DNS publishing disabled"
L_MsgKmsDnsPublishingEnabled="DNS publishing enabled"
L_MsgKmsDnsPublishingWarning="Warning: DNS Publishing can only be set on a KMS machine that is also activated."
L_MsgKmsPortSet="KMS port set to %PORT% successfully."
L_MsgWarningKmsReboot="Warning: a KMS reboot is needed for this setting to take effect."
L_MsgWarningKmsPort="Warning: KMS port can only be set on a KMS machine that is also activated."
L_MsgRenewalSet="Volume renewal interval set to %RENEWAL% minutes successfully."
L_MsgWarningRenewal="Warning: Volume renewal interval can only be set on a KMS machine that is also activated."
L_MsgActivationSet="Volume activation interval set to %ACTIVATION% minutes successfully."
L_MsgWarningActivation="Warning: Volume activation interval can only be set on a KMS machine that is also activated."
L_MsgKmsNameSet="Key Management Service machine name set to %KMS% successfully."
L_MsgKmsNameCleared="Key Management Service machine name cleared successfully."
L_MsgRearm_1="Command completed successfully."
L_MsgRearm_2="Please restart the system for the changes to take effect."
L_MsgLicenseStatusUnlicensed="Windows is unlicensed"
L_MsgLicenseStatusVL="Volume activation will expire %ENDDATE%"
L_MsgLicenseStatusLicensed="The machine is permanently activated."
L_MsgLicenseStatusInitialGrace="Initial grace period ends %ENDDATE%"
L_MsgLicenseStatusAdditionalGrace="Additional grace period ends %ENDDATE%"
L_MsgLicenseStatusNonGenuineGrace="Non-genuine grace period ends %ENDDATE%"
L_MsgLicenseStatusNotification="Windows is in Notification mode"
L_MsgLicenseStatusUnlicensed_1="License Status: Unlicensed"
L_MsgLicenseStatusLicensed_1="License Status: Licensed"
L_MsgLicenseStatusVL_1="Volume activation expiration: %MINUTE% minute(s) (%DAY% day(s))"
L_MsgLicenseStatusInitialGrace_1="License Status: Initial grace period"
L_MsgLicenseStatusAdditionalGrace_1="License Status: Additional grace period (KMS license expired or hardware out of tolerance)"
L_MsgLicenseStatusNonGenuineGrace_1="License Status: Non-genuine grace period."
L_MsgLicenseStatusNotification_1="License Status: Notification"
L_MsgNotificationErrorReasonNonGenuine="Notification Reason: 0x%ERRCODE% (non-genuine)."
L_MsgNotificationErrorReasonExpiration="Notification Reason: 0x%ERRCODE% (grace time expired)."
L_MsgNotificationErrorReasonOther="Notification Reason: 0x%ERRCODE%."
L_MsgLicenseStatusTimeRemaining="Time remaining: %MINUTE% minute(s) (%DAY% day(s))"
L_MsgLicenseStatusUnknown="License Status: Unknown"
L_MsgLicenseStatusEvalEndData="Evaluation End Date: "
L_MsgReinstallingLicenses="Re-installing license files ..."
L_MsgLicensesReinstalled="License files re-installed successfully."
L_MsgServiceVersion="Software licensing service version: "
L_MsgProductName="Name: "
L_MsgProductDesc="Description: "
L_MsgActID="Activation ID: "
L_MsgAppID="Application ID: "
L_MsgPID4="Extended PID: "
L_MsgProcessorCertUrl="Processor Certificate URL: "
L_MsgMachineCertUrl="Machine Certificate URL: "
L_MsgUseLicenseCertUrl="Use License URL: "
L_MsgPKeyCertUrl="Product Key Certificate URL: "
L_MsgPartialPKey="Partial Product Key: "
L_MsgErrorLicenseNotInUse="This license is not in use."
L_MsgKmsInfo="Key Management Service client information"
L_MsgCmid="Client Machine ID (CMID): "
L_MsgRegisteredKmsName="Registered KMS machine name: "
L_MsgKmsFromDnsUnavailable="DNS auto-discovery: KMS name not available"
L_MsgKmsFromDns="KMS machine name from DNS: "
L_MsgKmsPID4="KMS machine extended PID: "
L_MsgActivationInterval="Activation interval: %INTERVAL% minutes"
L_MsgRenewalInterval="Renewal interval: %INTERVAL% minutes"
L_MsgKmsEnabled="Key Management Service is enabled on this machine"
L_MsgKmsCurrentCount="Current count: "
L_MsgKmsListeningOnPort="Listening on Port: "
L_MsgKmsPriNormal="KMS priority: Normal"
L_MsgKmsPriLow="KMS priority: Low"
L_MsgInvalidDataError="Error: The data is invalid"
L_MsgUndeterminedPrimaryKey="Warning: SLMGR was not able to validate the current product key for Windows. Please upgrade to the latest service pack."
L_MsgUndeterminedPrimaryKeyOperation="Warning: This operation may affect more than one target license. Please verify the results."
L_MsgUndeterminedOperationFormat="Processing the license for %PRODUCTDESCRIPTION% (%PRODUCTID%)."
L_MsgKmsCumulativeRequestsFromClients="Key Management Service cumulative requests received from clients"
L_MsgKmsTotalRequestsRecieved="Total requests received: "
L_MsgKmsFailedRequestsReceived="Failed requests received: "
L_MsgKmsRequestsWithStatusUnlicensed="Requests with License Status Unlicensed: "
L_MsgKmsRequestsWithStatusLicensed="Requests with License Status Licensed: "
L_MsgKmsRequestsWithStatusInitialGrace="Requests with License Status Initial grace period: "
L_MsgKmsRequestsWithStatusLicenseExpiredOrHwidOot="Requests with License Status License expired or Hardware out of tolerance: "
L_MsgKmsRequestsWithStatusNonGenuineGrace="Requests with License Status Non-genuine grace period: "
L_MsgKmsRequestsWithStatusNotification="Requests with License Status Notification: "
L_MsgTkaLicenses="Token-based Activation Issuance Licenses:"
L_MsgTkaLicenseHeader="%ILID% %ILVID%"
L_MsgTkaLicenseILID=" License ID (ILID) : %ILID%"
L_MsgTkaLicenseILVID=" Version ID (ILvID) : %ILVID%"
L_MsgTkaLicenseExpiration=" Valid to : %TODATE%"
L_MsgTkaLicenseAdditionalInfo=" Additional Information : %MOREINFO%"
L_MsgTkaLicenseAuthZStatus=" Error : 0x%ERRCODE%"
L_MsgTkaLicenseDescr=" Description : %DESC%"
L_MsgTkaLicenseNone="No licenses found."
L_MsgTkaRemoving="Removing Token-based Activation License ..."
L_MsgTkaRemovedItem="Removed license with SLID=%SLID%."
L_MsgTkaRemovedNone="No licenses found."
L_MsgTkaInfoAdditionalInfo="Additional Information: %MOREINFO%"
L_MsgTkaInfo="Token-based Activation information"
L_MsgTkaInfoILID=" License ID (ILID) : %ILID%"
L_MsgTkaInfoILVID=" Version ID (ILvID) : %ILVID%"
L_MsgTkaInfoGrantNo=" Grant Number : %GRANTNO%"
L_MsgTkaInfoThumbprint=" Cert. Thumbprint : %THUMBPRINT%"
L_MsgTkaTaoSet="The machine will activate via Token-based Activation only"
L_MsgTkaTaoClear="The machine will activate via KMS and Token-based Activation"
L_MsgTkaCertThumbprint="Thumbprint : %THUMBPRINT%"
L_MsgTkaCertSubject="Subject : %SUBJECT%"
L_MsgTkaCertIssuer="Issuer : %ISSUER%"
L_MsgTkaCertValidFrom="Valid from : %FROMDATE%"
L_MsgTkaCertValidTo="Valid to : %TODATE%"
L_MsgError_5="Access denied: the requested action requires elevated privileges."
L_MsgError_80070005="Access denied: the requested action requires elevated privileges."
L_MsgError_C004F025="Access denied: the requested action requires elevated privileges."
L_MsgError_8007232A="Could not find a KMS machine."
L_MsgError_C004F012="The software licensing service reported that the requested permission is not available."
L_MsgError_C004F038="The computer could not be activated. The returned count from your Key Management Service is insufficient."
L_MsgError_C004F039="The computer could not be activated. The Key Management Service could not be reached."
L_MsgError_C004D307="The maximum allowed number of re-arms has been exceeded. You must re-install the OS before trying to re-arm again."
L_MsgError_C004F304="The Software Licensing Service reported that required license could not be found."
L_MsgError_C004F305="The Software Licensing Service reported that there are no certificates found in the system that could activate the product."
L_MsgError_C004F30A="The Software Licensing Service reported that the computer could not be activated. The certificate does not match the conditions in the license."
L_MsgError_C004F30D="The Software Licensing Service reported that the computer could not be activated. The thumbprint is invalid."
L_MsgError_C004F30E="The Software Licensing Service reported that the computer could not be activated. A certificate for the thumbprint could not be found."
L_MsgError_C004F30F="The Software Licensing Service reported that the computer could not be activated. The certificate does not match the criteria specified in the issuance license."
L_MsgError_C004F310="The Software Licensing Service reported that the computer could not be activated. The certificate does not match the trust point identifier (TPID) specified in the issuance license."
L_MsgError_C004F311="The Software Licensing Service reported that the computer could not be activated. A soft token cannot be used for activation."
L_MsgError_C004F312="The Software Licensing Service reported that the computer could not be activated. The certificate cannot be used because its private key is exportable."
L_MsgError_80090022="The Software Licensing Service reported that the computer could not be activated. Please insert smart card or token and re-attempt activation."
L_MsgError_8010000C="The Software Licensing Service reported that the computer could not be activated. Please insert smart card or token and re-attempt activation."
L_MsgError_8010006E="The Software Licensing Service reported that the computer could not be activated. The action was cancelled by the user."
Guy RossMonday, September 12, 2011 1:32 PM -
I suggest you get the file from another computer. Most likely you arecopying the same file over itself because the two files are hardlinks to theexact same file on disk. A file in windows can have multiple names-each nameis called a hard link - all files have at least one hard link. To check ifthat's the case you can run the command in my previous post.To give yourself permission to copy over c:\windows\system32\slmgr.vbs dothisClick Start - All Programs - Accessories - Right clickCommand Prompt and choose Run As Administrator. Typetakeown /f c:\windows\system32\slmgr.vbs /aicacls c:\windows\system32\slmgr.vbs /grant Administrators:f--..--"Guy Ross" wrote in message news:78e5eff7-3dc3-46ea-a971-a0bf061f6b0e...> Hi Noel,>> Tried copying the file to System 32 file, but was not allowed.>> Here is detail of file that is already in System 32. BTW should I follow> instructions from David M Candy, in which case can you make it easier for> the hard of thinking like me?!>> Thanks again Noel!>> [Strings]> L_optInstallProductKey="ipk"> L_optInstallProductKeyUsage="Install product key (replaces existing key)"> L_optUninstallProductKey="upk"> L_optUninstallProductKeyUsage="Uninstall product key"> L_optActivateProduct="ato"> L_optActivateProductUsage="Activate Windows"> L_optDisplayInformation="dli"> L_optDisplayInformationUsage="Display license information (default:> current license)"> L_optDisplayInformationVerbose="dlv"> L_optDisplayInformationUsageVerbose="Display detailed license information> (default: current license)"> L_optExpirationDatime="xpr"> L_optExpirationDatimeUsage="Expiration date for current license state"> L_optClearPKeyFromRegistry="cpky"> L_optClearPKeyFromRegistryUsage="Clear product key from the registry> (prevents disclosure attacks)"> L_optInstallLicense="ilc"> L_optInstallLicenseUsage="Install license"> L_optReinstallLicenses="rilc"> L_optReinstallLicensesUsage="Re-install system license files"> L_optDisplayIID="dti"> L_optDisplayIIDUsage="Display Installation ID for offline activation"> L_optPhoneActivateProduct="atp"> L_optPhoneActivateProductUsage="Activate product with user-provided> Confirmation ID"> L_optReArmWindows="rearm"> L_optReArmWindowsUsage="Reset the licensing status of the machine"> L_optSetKmsName="skms"> L_optSetKmsNameUsage="Set the name and/or the port for the KMS computer> this machine will use"> L_optClearKmsName="ckms"> L_optClearKmsNameUsage="Clear name of KMS computer used (sets the port to> the default)"> L_optSetActivationInterval="sai"> L_optSetActivationIntervalUsage="Set interval (minutes) for unactivated> clients to attempt KMS connection. The activation interval must be between> 15 minutes (min) and 30 days (max) although the default (2 hours) is> recommended."> L_optSetRenewalInterval="sri"> L_optSetRenewalIntervalUsage="Set renewal interval (minutes) for activated> clients to attempt KMS connection. The renewal interval must be between 15> minutes (min) and 30 days (max) although the default (7 days) is> recommended."> L_optSetKmsListenPort="sprt"> L_optSetKmsListenPortUsage="Set TCP port KMS will use to communicate with> clients"> L_optSetDNS="sdns"> L_optSetDNSUsage="Enable DNS publishing by KMS (default)"> L_optClearDNS="cdns"> L_optClearDNSUsage="Disable DNS publishing by KMS"> L_optSetNormalPriority="spri"> L_optSetNormalPriorityUsage="Set KMS priority to normal (default)"> L_optClearNormalPriority="cpri"> L_optClearNormalPriorityUsage="Set KMS priority to low"> L_optListInstalledILs="lil"> L_optListInstalledILsUsage="List installed Token-based Activation Issuance> Licenses"> L_optRemoveInstalledIL="ril"> L_optRemoveInstalledILUsage="Remove installed Token-based Activation> Issuance License"> L_optClearTkaOnly="ctao"> L_optClearTkaOnlyUsage="Clear Token-based Activation Only flag (default)"> L_optSetTkaOnly="stao"> L_optSetTkaOnlyUsage="Set Token-based Activation Only flag"> L_optListTkaCerts="ltc"> L_optListTkaCertsUsage="List Token-based Activation Certificates"> L_optForceTkaActivation="fta"> L_optForceTkaActivationUsage="Force Token-based Activation"> L_ParamsActivationID="<Activation ID>"> L_ParamsActivationIDOptional="[Activation ID]"> L_ParamsActIDOptional="[Activation ID | All]"> L_ParamsProductKey="<Product Key>"> L_ParamsLicenseFile="<License file>"> L_ParamsPhoneActivate="<Confirmation ID>"> L_ParamsSetKms="<Name[:Port] | :Port>"> L_ParamsSetListenKmsPort="<Port>"> L_ParamsSetActivationInterval="<Activation Interval>"> L_ParamsSetRenewalInterval="<Renewal Interval>"> L_ParamsRemoveInstalledIL="<ILID> <ILvID>"> L_ParamsForceTkaActivation="<Certificate Thumbprint> [<PIN>]"> L_MsgHelp_1="Windows Software Licensing Management Tool"> L_MsgHelp_2="Usage: slmgr.vbs [MachineName [User Password]] [<Option>]"> L_MsgHelp_3="MachineName: Name of remote machine (default is local> machine)"> L_MsgHelp_4="User: Account with required privilege on remote> machine"> L_MsgHelp_5="Password: password for the previous account"> L_MsgGlobalOptions="Global Options:"> L_MsgAdvancedOptions="Advanced Options:"> L_MsgKmsClientOptions="Volume Licensing: Key Management Service (KMS)> Client Options:"> L_MsgKmsOptions="Volume Licensing: Key Management Service (KMS) Options:"> L_MsgTkaClientOptions="Volume Licensing: Token-based Activation Options:"> L_MsgMissingOption="Option is missing and it must be provided"> L_MsgUnrecognizedOption="Unrecognized option: "> L_MsgErrorProductNotFound="Error: product not found."> L_MsgClearedPKey="Product key from registry cleared successfully."> L_MsgInstalledPKey="Installed product key %PKEY% successfully."> L_MsgUninstalledPKey="Uninstalled product key successfully."> L_MsgErrorPKey="Error: product key not found."> L_MsgInstallationID="Installation ID: "> L_MsgPhoneNumbers="Product activation telephone numbers can be obtained by> searching the phone.inf file for the appropriate phone number for your> location/country. You can open the phone.inf file from a Command Prompt or> the Start Menu by running: notepad %systemroot%\system32\slui\phone.inf"> L_MsgActivating="Activating %PRODUCTNAME% (%PRODUCTID%) ..."> L_MsgActivated="Product activated successfully."> L_MsgActivated_Failed="Error: Product activation failed."> L_MsgConfID="Confirmation ID for product %ACTID% deposited successfully."> L_MsgErrorDescription="Error description: "> L_MsgErrorConnection="Error 0x%ERRCODE% occurred in connecting to server> %COMPUTERNAME%."> L_MsgInfoRemoteConnection="Connected to server %COMPUTERNAME%."> L_MsgErrorConnectionRegistry="Error 0x%ERRCODE% occurred in connecting to> the registry on server %COMPUTERNAME%."> L_MsgErrorConnectionProcessor="Error 0x%ERRCODE% occurred in connecting to> the processor on server %COMPUTERNAME%."> L_MsgErrorImpersonation="Error 0x%ERRCODE% occurred in setting> impersonation level."> L_MsgErrorWMI="Error 0x%ERRCODE% occurred in creating a locator object."> L_MsgErrorText_6="Run 'slui.exe 0x2a 0x%ERRCODE%' to display the error> text."> L_MsgErrorText_8="Error: "> L_MsgErrorText_9="Error: option %OPTION% needs %PARAM%"> L_MsgErrorText_11="The machine is running within the non-genuine grace> period. Please run 'slui.exe 0x31' to go online and make the machine> genuine."> L_MsgErrorText_12="Windows is running within the non-genuine notification> period. Please run 'slui.exe 0x31' to go online and validate Windows."> L_MsgLicenseFile="License file %LICENSEFILE% installed successfully."> L_MsgKmsPriSetToLow="KMS priority set to Low"> L_MsgKmsPriSetToNormal="KMS priority set to Normal"> L_MsgWarningKmsPri="Warning: Priority can only be set on a KMS machine> that is also activated."> L_MsgKmsDnsPublishingDisabled="DNS publishing disabled"> L_MsgKmsDnsPublishingEnabled="DNS publishing enabled"> L_MsgKmsDnsPublishingWarning="Warning: DNS Publishing can only be set on a> KMS machine that is also activated."> L_MsgKmsPortSet="KMS port set to %PORT% successfully."> L_MsgWarningKmsReboot="Warning: a KMS reboot is needed for this setting to> take effect."> L_MsgWarningKmsPort="Warning: KMS port can only be set on a KMS machine> that is also activated."> L_MsgRenewalSet="Volume renewal interval set to %RENEWAL% minutes> successfully."> L_MsgWarningRenewal="Warning: Volume renewal interval can only be set on a> KMS machine that is also activated."> L_MsgActivationSet="Volume activation interval set to %ACTIVATION% minutes> successfully."> L_MsgWarningActivation="Warning: Volume activation interval can only be> set on a KMS machine that is also activated."> L_MsgKmsNameSet="Key Management Service machine name set to %KMS%> successfully."> L_MsgKmsNameCleared="Key Management Service machine name cleared> successfully."> L_MsgRearm_1="Command completed successfully."> L_MsgRearm_2="Please restart the system for the changes to take effect."> L_MsgLicenseStatusUnlicensed="Windows is unlicensed"> L_MsgLicenseStatusVL="Volume activation will expire %ENDDATE%"> L_MsgLicenseStatusLicensed="The machine is permanently activated."> L_MsgLicenseStatusInitialGrace="Initial grace period ends %ENDDATE%"> L_MsgLicenseStatusAdditionalGrace="Additional grace period ends %ENDDATE%"> L_MsgLicenseStatusNonGenuineGrace="Non-genuine grace period ends> %ENDDATE%"> L_MsgLicenseStatusNotification="Windows is in Notification mode"> L_MsgLicenseStatusUnlicensed_1="License Status: Unlicensed"> L_MsgLicenseStatusLicensed_1="License Status: Licensed"> L_MsgLicenseStatusVL_1="Volume activation expiration: %MINUTE% minute(s)> (%DAY% day(s))"> L_MsgLicenseStatusInitialGrace_1="License Status: Initial grace period"> L_MsgLicenseStatusAdditionalGrace_1="License Status: Additional grace> period (KMS license expired or hardware out of tolerance)"> L_MsgLicenseStatusNonGenuineGrace_1="License Status: Non-genuine grace> period."> L_MsgLicenseStatusNotification_1="License Status: Notification"> L_MsgNotificationErrorReasonNonGenuine="Notification Reason: 0x%ERRCODE%> (non-genuine)."> L_MsgNotificationErrorReasonExpiration="Notification Reason: 0x%ERRCODE%> (grace time expired)."> L_MsgNotificationErrorReasonOther="Notification Reason: 0x%ERRCODE%."> L_MsgLicenseStatusTimeRemaining="Time remaining: %MINUTE% minute(s) (%DAY%> day(s))"> L_MsgLicenseStatusUnknown="License Status: Unknown"> L_MsgLicenseStatusEvalEndData="Evaluation End Date: "> L_MsgReinstallingLicenses="Re-installing license files ..."> L_MsgLicensesReinstalled="License files re-installed successfully."> L_MsgServiceVersion="Software licensing service version: "> L_MsgProductName="Name: "> L_MsgProductDesc="Description: "> L_MsgActID="Activation ID: "> L_MsgAppID="Application ID: "> L_MsgPID4="Extended PID: "> L_MsgProcessorCertUrl="Processor Certificate URL: "> L_MsgMachineCertUrl="Machine Certificate URL: "> L_MsgUseLicenseCertUrl="Use License URL: "> L_MsgPKeyCertUrl="Product Key Certificate URL: "> L_MsgPartialPKey="Partial Product Key: "> L_MsgErrorLicenseNotInUse="This license is not in use."> L_MsgKmsInfo="Key Management Service client information"> L_MsgCmid="Client Machine ID (CMID): "> L_MsgRegisteredKmsName="Registered KMS machine name: "> L_MsgKmsFromDnsUnavailable="DNS auto-discovery: KMS name not available"> L_MsgKmsFromDns="KMS machine name from DNS: "> L_MsgKmsPID4="KMS machine extended PID: "> L_MsgActivationInterval="Activation interval: %INTERVAL% minutes"> L_MsgRenewalInterval="Renewal interval: %INTERVAL% minutes"> L_MsgKmsEnabled="Key Management Service is enabled on this machine"> L_MsgKmsCurrentCount="Current count: "> L_MsgKmsListeningOnPort="Listening on Port: "> L_MsgKmsPriNormal="KMS priority: Normal"> L_MsgKmsPriLow="KMS priority: Low"> L_MsgInvalidDataError="Error: The data is invalid"> L_MsgUndeterminedPrimaryKey="Warning: SLMGR was not able to validate the> current product key for Windows. Please upgrade to the latest service> pack."> L_MsgUndeterminedPrimaryKeyOperation="Warning: This operation may affect> more than one target license. Please verify the results."> L_MsgUndeterminedOperationFormat="Processing the license for> %PRODUCTDESCRIPTION% (%PRODUCTID%)."> L_MsgKmsCumulativeRequestsFromClients="Key Management Service cumulative> requests received from clients"> L_MsgKmsTotalRequestsRecieved="Total requests received: "> L_MsgKmsFailedRequestsReceived="Failed requests received: "> L_MsgKmsRequestsWithStatusUnlicensed="Requests with License Status> Unlicensed: "> L_MsgKmsRequestsWithStatusLicensed="Requests with License Status Licensed:> "> L_MsgKmsRequestsWithStatusInitialGrace="Requests with License Status> Initial grace period: "> L_MsgKmsRequestsWithStatusLicenseExpiredOrHwidOot="Requests with License> Status License expired or Hardware out of tolerance: "> L_MsgKmsRequestsWithStatusNonGenuineGrace="Requests with License Status> Non-genuine grace period: "> L_MsgKmsRequestsWithStatusNotification="Requests with License Status> Notification: "> L_MsgTkaLicenses="Token-based Activation Issuance Licenses:"> L_MsgTkaLicenseHeader="%ILID% %ILVID%"> L_MsgTkaLicenseILID=" License ID (ILID) : %ILID%"> L_MsgTkaLicenseILVID=" Version ID (ILvID) : %ILVID%"> L_MsgTkaLicenseExpiration=" Valid to : %TODATE%"> L_MsgTkaLicenseAdditionalInfo=" Additional Information : %MOREINFO%"> L_MsgTkaLicenseAuthZStatus=" Error : 0x%ERRCODE%"> L_MsgTkaLicenseDescr=" Description : %DESC%"> L_MsgTkaLicenseNone="No licenses found."> L_MsgTkaRemoving="Removing Token-based Activation License ..."> L_MsgTkaRemovedItem="Removed license with SLID=%SLID%."> L_MsgTkaRemovedNone="No licenses found."> L_MsgTkaInfoAdditionalInfo="Additional Information: %MOREINFO%"> L_MsgTkaInfo="Token-based Activation information"> L_MsgTkaInfoILID=" License ID (ILID) : %ILID%"> L_MsgTkaInfoILVID=" Version ID (ILvID) : %ILVID%"> L_MsgTkaInfoGrantNo=" Grant Number : %GRANTNO%"> L_MsgTkaInfoThumbprint=" Cert. Thumbprint : %THUMBPRINT%"> L_MsgTkaTaoSet="The machine will activate via Token-based Activation only"> L_MsgTkaTaoClear="The machine will activate via KMS and Token-based> Activation"> L_MsgTkaCertThumbprint="Thumbprint : %THUMBPRINT%"> L_MsgTkaCertSubject="Subject : %SUBJECT%"> L_MsgTkaCertIssuer="Issuer : %ISSUER%"> L_MsgTkaCertValidFrom="Valid from : %FROMDATE%"> L_MsgTkaCertValidTo="Valid to : %TODATE%"> L_MsgError_5="Access denied: the requested action requires elevated> privileges."> L_MsgError_80070005="Access denied: the requested action requires elevated> privileges."> L_MsgError_C004F025="Access denied: the requested action requires elevated> privileges."> L_MsgError_8007232A="Could not find a KMS machine."> L_MsgError_C004F012="The software licensing service reported that the> requested permission is not available."> L_MsgError_C004F038="The computer could not be activated. The returned> count from your Key Management Service is insufficient."> L_MsgError_C004F039="The computer could not be activated. The Key> Management Service could not be reached."> L_MsgError_C004D307="The maximum allowed number of re-arms has been> exceeded. You must re-install the OS before trying to re-arm again."> L_MsgError_C004F304="The Software Licensing Service reported that required> license could not be found."> L_MsgError_C004F305="The Software Licensing Service reported that there> are no certificates found in the system that could activate the product."> L_MsgError_C004F30A="The Software Licensing Service reported that the> computer could not be activated. The certificate does not match the> conditions in the license."> L_MsgError_C004F30D="The Software Licensing Service reported that the> computer could not be activated. The thumbprint is invalid."> L_MsgError_C004F30E="The Software Licensing Service reported that the> computer could not be activated. A certificate for the thumbprint could> not be found."> L_MsgError_C004F30F="The Software Licensing Service reported that the> computer could not be activated. The certificate does not match the> criteria specified in the issuance license."> L_MsgError_C004F310="The Software Licensing Service reported that the> computer could not be activated. The certificate does not match the trust> point identifier (TPID) specified in the issuance license."> L_MsgError_C004F311="The Software Licensing Service reported that the> computer could not be activated. A soft token cannot be used for> activation."> L_MsgError_C004F312="The Software Licensing Service reported that the> computer could not be activated. The certificate cannot be used because> its private key is exportable."> L_MsgError_80090022="The Software Licensing Service reported that the> computer could not be activated. Please insert smart card or token and> re-attempt activation."> L_MsgError_8010000C="The Software Licensing Service reported that the> computer could not be activated. Please insert smart card or token and> re-attempt activation."> L_MsgError_8010006E="The Software Licensing Service reported that the> computer could not be activated. The action was cancelled by the user.">>> --------------------------------------------------------------------------------> Guy RossMonday, September 12, 2011 1:45 PM
-
"DavidMCandy" wrote in message news:55cd4f29-64fb-4fd8-b036-e44e9145598f...Slmgr.vbs is a hardlinked file (at least for the version that comes without of the box pre SP versions of Vista). That means both filenames inWinSxS and system32 point to the same file content. That means copying afile from WinSxS will overwrite the same file contents.From http://www.sentex.net/~mwandel/finddupe/C:\Users\A_User>"finddupe.exe" -listlink c:\windows|find "slmgr.vbs""c:\windows\winsxs\x86_microsoft-windows-s..ity-licensing-tools_31bf3856ad364e35_6.0.6000.16386_none_c31344726af92eb7\slmgr.vbs""c:\windows\System32\slmgr.vbs"--Thanks, David – I hadn’t realised that.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, September 12, 2011 1:55 PMModerator -
Hi Noel and David,
I really appreciate your help on this but I am beginning to wonder if it wouldn't be easier to just reload the Vista disk that was originally supplied with the computer and start all over again.
I have all my files backed up and the program files too, so how much hastle would it be?
How would I go about getting another copy of the slmgr file from a different computer and then get it onto mine? If that was done would that mean that my computer would be back to normal and I could get out of your hair?
Thanks again for your help and advice it is much appreciated
Guy RossMonday, September 12, 2011 3:07 PM -
"Guy Ross" wrote in message news:cab0dd2b-6fc7-4971-bd75-d47703f75fe6...
Hi Noel and David,
I really appreciate your help on this but I am beginning to wonder if it wouldn't be easier to just reload the Vista disk that was originally supplied with the computer and start all over again.
I have all my files backed up and the program files too, so how much hastle would it be?
How would I go about getting another copy of the slmgr file from a different computer and then get it onto mine? If that was done would that mean that my computer would be back to normal and I could get out of your hair?
Thanks again for your help and advice it is much appreciated
Guy RossCertainly, at this point I’ve run out of ideas as to how to repair the system as it exists – you therefore (unless David comes back) have two choices.1) contact WGA Support for assistanceWGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
2) reinstall the system – remember to make a note of all relevant License Keys for installed applications (your Recovery disk should contain the proper Key for Windows)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, September 20, 2011 9:54 PM
Wednesday, September 14, 2011 7:34 AMModerator -
Hi Guys,
In the end I have had to reload the system disc.....pain in the doodie but there we are.
Thanks for your time in trying to help solve the problem but sometimes sh*t happens!
Guy RossFriday, September 23, 2011 9:29 AM -
"Guy Ross" wrote in message news:05385759-99b1-48dc-a339-6eec0a1ccc2e...
Hi Guys,
In the end I have had to reload the system disc.....pain in the doodie but there we are.
Thanks for your time in trying to help solve the problem but sometimes sh*t happens!
Guy RossSorry we couldn’t help fix it the ‘easy’ way! Thanks for coming back to tell us the outcome.Good Luck.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, September 23, 2011 10:20 AMModerator -
You probably learnt something about obscure Windows features such ashardlinks and WinSxS.--..--"Guy Ross" wrote in message news:05385759-99b1-48dc-a339-6eec0a1ccc2e...> Hi Guys,>> In the end I have had to reload the system disc.....pain in the doodie but> there we are.>> Thanks for your time in trying to help solve the problem but sometimes> sh*t happens!>>>>> --------------------------------------------------------------------------------> Guy RossFriday, September 23, 2011 12:54 PM
-
Hi David,
Thanks for the positive view of what I have learnt.... but I don't think I'm quite ready to take up the role of advisor yet!! (Having said that I could do the grade 1 advisor role...turn the computer off and then turn it back on!)
Guy RossFriday, September 23, 2011 1:01 PM -
My TV card crashes every now and then. The only way to fix it is to unplugthe computer as power stays on to the card even when the computer is off. Soa reboot alone sometimes isn't enough, you need to power off for 5 secs (sothe capacitors are drained of power).That's a good trick if you are trying to solve problems by rebooting.--..--"Guy Ross" wrote in message news:779d2661-865b-42b4-a95e-5d879ada8679...> Hi David,>> Thanks for the positive view of what I have learnt.... but I don't think> I'm quite ready to take up the role of advisor yet!! (Having said that I> could do the grade 1 advisor role...turn the computer off and then turn it> back on!)>>> --------------------------------------------------------------------------------> Guy RossFriday, September 23, 2011 1:28 PM
