Hello Seela,
I do not understand why you can't post the results from the Genuine Diagnostics tool.
(Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.)
Without that Diagnostics Report, I have no way of figuring out the extent or resolution for your issue. Can you desribe the issue you are having with copy/pasting the Diagnostics Report into the Forum?
Thank you,
Darin Smith
WGA Forum Program Manager
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