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Help, VLK that has been blocked. RRS feed

  • Question

  • This copy of Windows did not pass genuine validation. The product key found on this computer is a Volume License Key (VLK) that has been blocked.

    The product key is a unique identifier assigned by Microsoft only to genuine Windows software. If this key is missing or incorrect, it may indicate the presence of counterfeit software and your system may be at risk.

    The Windows product key installed on this computer is a Volume License Key (VLK) that has been blocked. A VLK is typically licensed to organizations that want to use multiple copies of Windows. However, if a VLK is reported as stolen or leaked, it is blocked from passing validation and is not considered genuine.

    You or your organization may be a victim of software counterfeiting if:

    • you received a computer with a VLK, but you do not have a Volume License Agreement with Microsoft, or
    • your organization purchased a VLK from a 3rd party but does not have a Volume License Agreement with Microsoft.

    If you do have a Volume License Agreement with Microsoft, you believe you are using the appropriate VLK assigned to your organization, and your VLK has not been reported as stolen or lost, contact your system administrator, Large Account Reseller (LAR), or Enterprise Software Advisor (ESA) to report the problem.

     

     

     

    How to solved this problem?

    Hope you can help me...

    Thank you very much

    Friday, April 13, 2007 2:10 PM

Answers

  • Hajime,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    If you search the forum for the part of the Product Key that is shown by the utility, PY6BX-K24PJ-TWT6M, you will see that Product Key is very "popular" and has been reported on the computers of at least two dozen other posters.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2007 Pro installation is showing as Unknown PID.  I'm no sure what that means, but if the installed Officer were genuine it would have come up with genuine, so don't be surprised if there is a problemw ith your Office 2007 installation as well.

    Without any genuine Windows materials (a genuine CD, Certificate of Authenticity, booklet, etc.), the computer does not have a license to run any version or edition of Windows.

    In order to Get Genuine, please visit a trusted local or online store and purchase a Genuine copy of Windows, or consider participating in the Genuine Windows Offer by clicking on the WGA star icon and following the prompts to order a WGA Kit directly from Microsoft.

    You may also consider installing a free operating system:  http://www.freeos.com/

    Monday, April 16, 2007 4:28 PM

All replies

  • Hajime,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer, or with the materials you received with the computer, or with your retail purchase of Windows, to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, April 13, 2007 3:28 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23396
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 1bf80796-8c4e-4bda-86d6-0bceaeeb6092
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1bf80796-8c4e-4bda-86d6-0bceaeeb6092</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23396</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1677128483-1957994488</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>VT8367-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030903******.******+***</Date></BIOS><HWID>27AE3D570184204B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

     XP Pro ver.  2002

     

    Monday, April 16, 2007 2:45 PM
  • Hajime,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    If you search the forum for the part of the Product Key that is shown by the utility, PY6BX-K24PJ-TWT6M, you will see that Product Key is very "popular" and has been reported on the computers of at least two dozen other posters.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2007 Pro installation is showing as Unknown PID.  I'm no sure what that means, but if the installed Officer were genuine it would have come up with genuine, so don't be surprised if there is a problemw ith your Office 2007 installation as well.

    Without any genuine Windows materials (a genuine CD, Certificate of Authenticity, booklet, etc.), the computer does not have a license to run any version or edition of Windows.

    In order to Get Genuine, please visit a trusted local or online store and purchase a Genuine copy of Windows, or consider participating in the Genuine Windows Offer by clicking on the WGA star icon and following the prompts to order a WGA Kit directly from Microsoft.

    You may also consider installing a free operating system:  http://www.freeos.com/

    Monday, April 16, 2007 4:28 PM