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Windows Vista showing not genuine requiring reactivation RRS feed

  • Question


  • Hi! I have been using windows vista for more than 3 months now and suddenly it requested for a reactivation.
    The vista was already pre-installed when I got the new computer. After log-on it is requesting me to reactivate using 3 options
    which I all tried:

    1. Activate windows online now - which when run has an error 0x80070565 - The maximum number of secrets that maybe stored in a single system has been exceeded.

    2. Access your computer with reduced functionality - this is the way I am able to access my files now

    3. I used the product key which is under my computer and it said it is invalid - though this is genuine windows vista.

    They are all not working. I am sure my windows vista is genuine. Please help! Thanks!


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-X2YGT-QR4M6-4BWMV
    Windows Product Key Hash: TnwCbyf9ehGTwtFVj04JwJukZMg=
    Windows Product ID: 89579-236-0200203-71357
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.0.6000.2.00010100.0.0.004
    ID: {F7EE2CB4-7C1F-4D0C-B9C9-9181CF48DEB2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Enterprise
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F7EE2CB4-7C1F-4D0C-B9C9-9181CF48DEB2}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010100.0.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4BWMV</PKey><PID>89579-236-0200203-71357</PID><PIDType>1</PIDType><SID>S-1-5-21-3262981018-2659944621-633798829</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6530b (NA407UC#UUF)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDD Ver. F.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20080918000000.000000+000</Date></BIOS><HWID>BD313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>9BF41D00F7ACD86</Val><Hash>RuGyO6FBcP2yiAeRvOFXhCw1zLk=</Hash><Pid>89409-707-0906634-65104</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>409E2F9AEA96586</Val><Hash>/feh+iuGn1ddW8Q68tCY7MLcj+Y=</Hash><Pid>89403-707-1253102-63610</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>409E2F9AEA96586</Val><Hash>/feh+iuGn1ddW8Q68tCY7MLcj+Y=</Hash><Pid>89405-707-1253102-63368</Pid><PidType>14</PidType></Product><Product GUID="{90120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>409E2F9AEA96586</Val><Hash>/feh+iuGn1ddW8Q68tCY7MLcj+Y=</Hash><Pid>89397-707-1253102-63664</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(303, 9) (null): The maximum number of secrets that may be stored in a single system has been exceeded.

    HWID Data-->
    N/A, hr = 0x80070565

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  30DD   
      FACP   HPQOEM  30DD   
      HPET   HPQOEM  30DD   
      MCFG   HPQOEM  30DD   
      ASF!   HPQOEM  30DD   
      TCPA   HPQOEM  30DD   
      SSDT   HPQOEM  SataAhci
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SataAhci
      DMAR           
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci

     

    Tuesday, April 7, 2009 5:24 PM

Answers

  • Hello ISKO22,

      Your Vista is using a KMS Client License key. Unlike regular Product Keys (that has to be activated by contacting Microsoft) a KMS key must be activated thru a KMS Server.

      The way it works is large company, a large schools or government agency will setup a KMS Server within their network. They will fill it with a set number of Client Licenses (or Seats). All the Vista computers within the network, will be using a KMS Client key. Those KMS Clients Vista will be set to periodicallyt connect to the orginization's KMS Server. If there is a unused Client License, it will be issued to the KMS Client Vista and the Vista will Activate. 

      The KMS Client Vistas may leave the Network, where the KMS Server is located, for short periods (default is 6 month max), but must return to the network to renew it's License and Activation with the KMS Server. This is so that if a student is attending a school that provides free Windows to Active Students, the 'free' Windows would stop working once the student left or if a KMS Key was leaked to the internet, it would be useless to anyone not within the KMS Server's network. 

    Since I don't know how or why you have a KMS Client key, I will explain all the scenarios (that I can think of) a person might have a KMS Client key and would not able to activate, as well as the resolution for that scenario.  You can pick the one that best pertains to you.

    a) A person's Organization provided the KMS Client key (or provided the computer that had the KMS key already in it). The KMS Client Vista was Activated by the KMS Server, but the computer has since been outside the KMS Server's network and is unable to renew it's License and re-activate.

    To resolve, the person needs to connect the KMS Client computer back to the KMS Server's network to renew it's license and reactivate.


    b) A person's School provided the KMS Client key (or provided the computer that had the KMS key already in it). The KMS Client Vista was Activated by the KMS Server, but the student has since left the school and the KMS Client is unable to renew it's License and re-activate.

    To resolve, the person would need to either re-attend the school or buy a Retail copy of Vista and replace the KMS key with the Retail key.

    c) A person bought a computer that had a KMS Client Key already in it. The KMS Client Vista was Activated on the seller's KMS Server but after a few months the KMS Client Vista is unable to renew it's License and re-activate. 

    To resolve, the person should return to the seller and demand the Genuine Microsoft Software he paided for. Or at the very least, a refund. That person is also encouraged to submitt a Piracy Report at http://microsoft.com/piracy

    d) A person found the key out on the internet, once installed the KMS Client Vista provided a Grace Period to give time to the user to connect it to a KMS Server. Once the grace period ended, the KMS Client Vista is unable to renew it's License and re-activate.

    e) A person found the key out on the internet, once installed, the KMS Client Vista was directed to connect to a modified KMS Server located out on the internet, to activate. The modified KMS Server was since shut down and the KMS Client Vista is unable to renew it's License and re-activate.

    To resolve d) and e) the person would need to buy a Retail copy of Vista and replace the KMS key with the Retail key.

    I hopr that helps,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, April 7, 2009 9:12 PM

All replies

  • Hello ISKO22,

      Your Vista is using a KMS Client License key. Unlike regular Product Keys (that has to be activated by contacting Microsoft) a KMS key must be activated thru a KMS Server.

      The way it works is large company, a large schools or government agency will setup a KMS Server within their network. They will fill it with a set number of Client Licenses (or Seats). All the Vista computers within the network, will be using a KMS Client key. Those KMS Clients Vista will be set to periodicallyt connect to the orginization's KMS Server. If there is a unused Client License, it will be issued to the KMS Client Vista and the Vista will Activate. 

      The KMS Client Vistas may leave the Network, where the KMS Server is located, for short periods (default is 6 month max), but must return to the network to renew it's License and Activation with the KMS Server. This is so that if a student is attending a school that provides free Windows to Active Students, the 'free' Windows would stop working once the student left or if a KMS Key was leaked to the internet, it would be useless to anyone not within the KMS Server's network. 

    Since I don't know how or why you have a KMS Client key, I will explain all the scenarios (that I can think of) a person might have a KMS Client key and would not able to activate, as well as the resolution for that scenario.  You can pick the one that best pertains to you.

    a) A person's Organization provided the KMS Client key (or provided the computer that had the KMS key already in it). The KMS Client Vista was Activated by the KMS Server, but the computer has since been outside the KMS Server's network and is unable to renew it's License and re-activate.

    To resolve, the person needs to connect the KMS Client computer back to the KMS Server's network to renew it's license and reactivate.


    b) A person's School provided the KMS Client key (or provided the computer that had the KMS key already in it). The KMS Client Vista was Activated by the KMS Server, but the student has since left the school and the KMS Client is unable to renew it's License and re-activate.

    To resolve, the person would need to either re-attend the school or buy a Retail copy of Vista and replace the KMS key with the Retail key.

    c) A person bought a computer that had a KMS Client Key already in it. The KMS Client Vista was Activated on the seller's KMS Server but after a few months the KMS Client Vista is unable to renew it's License and re-activate. 

    To resolve, the person should return to the seller and demand the Genuine Microsoft Software he paided for. Or at the very least, a refund. That person is also encouraged to submitt a Piracy Report at http://microsoft.com/piracy

    d) A person found the key out on the internet, once installed the KMS Client Vista provided a Grace Period to give time to the user to connect it to a KMS Server. Once the grace period ended, the KMS Client Vista is unable to renew it's License and re-activate.

    e) A person found the key out on the internet, once installed, the KMS Client Vista was directed to connect to a modified KMS Server located out on the internet, to activate. The modified KMS Server was since shut down and the KMS Client Vista is unable to renew it's License and re-activate.

    To resolve d) and e) the person would need to buy a Retail copy of Vista and replace the KMS key with the Retail key.

    I hopr that helps,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, April 7, 2009 9:12 PM
  • Darin,

    You could not be more wrong.  The message is currently showing up on a computer that is 7 years old and still running the original Microsoft OEM.  I have a toshiba Satellite.  There are a minimum of 500 instances of this error message on the internet.  I have downloaded Avasta, Prevx, Norton, Karpasky and other applications trying to correct this issue and nothing is working.  I don't believe for a second that "Best Buy" sold me an unlicensed piece of software requiring an additional activation.  I have reviewed all of the microsoft suggestions and they say to contact the software provider.  You need to provide a solution to this issue and not pass it off as a piracy problem. 

     

    I await your reply,

     

    David Shonkwiler

    Thursday, June 2, 2011 4:57 AM
  • Darin is absolutely correct with his assessment.  Your computer has a Windows Vista Enterprise edition installed which is a Volume Licensed product.  Evidently, someone who had access to your computer installed it.  The HP computer you have is a HP Compaq 6530b which likely shipped from the factory with HP's Preinstalled OEM version of Windows Vista Business edition.  Please review these specs.

    In order to resolve your issue, you'll need to backup your personal files and reinstall the HP Windows Vista operating system your HP Compaq 6530b  computer originally came with.  Please see:

    Overview of Recovering the OS or Reinstalling the Operating System


    Carey Frisch
    Thursday, June 2, 2011 5:49 AM
    Moderator
  • Carey - this is NOT the OP!
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 7:01 AM
    Moderator
  • Please repost YOUR problem complete with YOUR MGADiag report in your OWN NEW thread - where it can be dealt with appropriately.

     To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 2, 2011 7:03 AM
    Moderator
  • Hello

    I am having the same issue and I bought my laptop at BestBuy too. I tried using my activation key on the bottom of laptop after Vista crashed and now it's saying my key is being used.  I think someone should do something about this. I have a Compaq presario C700. Best Buy did not supply me with a disk when I purchased my laptop- so what do I do?

    Monday, June 20, 2011 1:26 AM
  • Hello

    I am having the same issue  "Posted by Shonwiler" and I bought my laptop at BestBuy too. I tried using my activation key on the bottom of laptop after Vista crashed and now it's saying my key is being used.  I think someone should do something about this. I have a Compaq presario C700. Best Buy did not supply me with a disk when I purchased my laptop- so what do I do?

    Monday, June 20, 2011 1:27 AM
  • "Lena Moore" wrote in message news:bf5e1bf2-cfdd-447c-8916-d96dbae9b39f...

    Hello

    I am having the same issue  "Posted by Shonwiler" and I bought my laptop at BestBuy too. I tried using my activation key on the bottom of laptop after Vista crashed and now it's saying my key is being used.  I think someone should do something about this. I have a Compaq presario C700. Best Buy did not supply me with a disk when I purchased my laptop- so what do I do?


    Please post an MGADiag report to a NEW thread of your own - there are many reasons for your error message, and it may simply be that you need to activate by telephone.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 20, 2011 1:37 AM
    Moderator
  • "Lena Moore" wrote in message news:5049c4ba-c748-4e08-a1d3-32a0d5e3912c...

    Hello

    I am having the same issue and I bought my laptop at BestBuy too. I tried using my activation key on the bottom of laptop after Vista crashed and now it's saying my key is being used.  I think someone should do something about this. I have a Compaq presario C700. Best Buy did not supply me with a disk when I purchased my laptop- so what do I do?


    Please post an MGADiag report to your OWN thread - there are many reasons why you may be getting such a message.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     - IN YOUR OWN THREAD, please

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 20, 2011 1:38 AM
    Moderator