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Trying to renew my subscription RRS feed

  • Question

  • My Live One subsrciption had exipred few days ago. I bought a new Live One from Staples and installed it . I still get a message that my subscription did expire. What do I need to do?

    Sunday, January 25, 2009 2:51 AM

Answers

  • Saved me!!  Found this post and it worked!!  Thanks Steve!

     

    To renew your subscription:

     

    Open OneCare, click on Help/About... Note the subscription ID shown

    Open your browser and sign in at http://billing.microsoft.com with the LiveID shown as the subscription ID in OneCare.

    Select the OneCare subscription shown.

    Click "renew this service."

    You should see a page with the following (as of 2/26/08 verified with a US paid account):

     

    Plan Description

    To renew your subscription with a Product Key or prepaid PIN, click here.

    To renew your subscription with a credit card, direct debit, or other payment method, click Next.

     

    Select the option you prefer and provide the requested information. Note that renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter an error, "Unable to complete request" 2002, when following the renewal link from within OneCare (when OneCare advises you to renew your subscription as an action to take) this means that you have signed in with an incorrect LiveID, that is, not the LiveID associated with your current subscription. You will need to retry your sign-in with the correct LiveID which can be located in Help/About OneCare... in the main OneCare program interface.

     

    Incorrect Country in the Payment Form

     

    If you selected the option to renew with a credit card, direct debit, or other payment method, and the form does not allow you to select the correct country for your location:

    Open IE and in Tools/Internet Options, verify that your language setting is correct for your country.

     If it is not, click "Add" to select your language and country combination from the list.

     Make that selection the default. It should appear at the top of the list.

     Remove or demote other entries that are not appropriate for your country.

     

    -steve

    Sunday, January 25, 2009 7:39 AM

All replies

  • I am having the same problem! Built a new comp and bought a new OneCare with hardware. Keeps addind to my soon to expire account! Emailed support, will wait for reply.
    Sunday, January 25, 2009 7:25 AM
  • Saved me!!  Found this post and it worked!!  Thanks Steve!

     

    To renew your subscription:

     

    Open OneCare, click on Help/About... Note the subscription ID shown

    Open your browser and sign in at http://billing.microsoft.com with the LiveID shown as the subscription ID in OneCare.

    Select the OneCare subscription shown.

    Click "renew this service."

    You should see a page with the following (as of 2/26/08 verified with a US paid account):

     

    Plan Description

    To renew your subscription with a Product Key or prepaid PIN, click here.

    To renew your subscription with a credit card, direct debit, or other payment method, click Next.

     

    Select the option you prefer and provide the requested information. Note that renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter an error, "Unable to complete request" 2002, when following the renewal link from within OneCare (when OneCare advises you to renew your subscription as an action to take) this means that you have signed in with an incorrect LiveID, that is, not the LiveID associated with your current subscription. You will need to retry your sign-in with the correct LiveID which can be located in Help/About OneCare... in the main OneCare program interface.

     

    Incorrect Country in the Payment Form

     

    If you selected the option to renew with a credit card, direct debit, or other payment method, and the form does not allow you to select the correct country for your location:

    Open IE and in Tools/Internet Options, verify that your language setting is correct for your country.

     If it is not, click "Add" to select your language and country combination from the list.

     Make that selection the default. It should appear at the top of the list.

     Remove or demote other entries that are not appropriate for your country.

     

    -steve

    Sunday, January 25, 2009 7:39 AM
  • Thank you Steve. That worked

     

    Thanks again

     

     

    Sam

    Sunday, January 25, 2009 3:27 PM
  • Glad that you located the How To Renew FAQ post. :-)

    You're very welcome.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, January 26, 2009 2:39 PM
    Moderator