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Office Student and Teacher Edition 2003 Fails RRS feed

  • Question

  • Hello,

    This has been talked about many times in these forums, but I have yet to see an answer. I have read many answers to Windows XP, but none for Windows 7. Just installed Windows 7 a few days ago (Purchased from Dell) and yesterday I installed Office Student and Teachers Edition 2003. It activeated without a glich, but now I get a message that states my software is not genuine. Here is my information.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2DKR8-7YT3R-C8PYF
    Windows Product Key Hash: VGhYk0urBeoDMoXfwiZFaA5eX5g=
    Windows Product ID: 00371-177-0578895-85936
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {39E7F906-666D-4782-AE8C-B29526BA653B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B54A33AD-AC7C-4037-8566-84100476052F}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C8PYF</PKey><PID>00371-177-0578895-85936</PID><PIDType>5</PIDType><SID>S-1-5-21-2792190813-522358583-3524904431</SID><SYSTEM><Manufacturer>Entropy Initiative</Manufacturer><Model>Supressor</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97520J.86A.2813.2008.0114.2256</Version><SMBIOSVersion major="2" minor="4"/><Date>20080114000000.000000+000</Date></BIOS><HWID>67BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>5B2EA7CC03E1070</Val><Hash>JBtvJpvyzqX1vC/vJFFXjXUBZeM=</Hash><Pid>70141-056-9178012-56762</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-057889-00-1033-7600.0000-2752009
    Installation ID: 004672952033332106755530264234828882604922442296190640
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: C8PYF
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/12/2009 8:20:21 PM
    
    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAgACAAAAAQABAAEAJJRsqu5mOsNI5EwF2E3WvVB8/hC4Or9b7nfMMQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   D975XBX2
      FACP   INTEL   D975XBX2
      MCFG   INTEL   D975XBX2
      WDDT   INTEL   D975XBX2
      ASF!   INTEL   D975XBX2
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
    
    
    

    Again, Windows 7, MS Office Student and Teacher Edition 2003. Acitvates, but will not pass validation.

    Tuesday, October 13, 2009 1:41 AM

Answers

  • Hello Triel,

      First off, your Diagnostic Report shows no Non-Genuine issues with Win 7 or Office.  The next time you see the Non-genuine message in Office, click the Learn More Online link and that should force the Office Notifier to recheck Office's Genuine status.

      In addition, go to http://microsoft.com/genuine and click the Validate Office button. 

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, October 15, 2009 7:37 PM
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:48 PM
    Thursday, October 15, 2009 7:37 PM

All replies

  • The message disapeared for a few days and is now back again.

    Any help?

    Validated via http://www.microsoft.com/howtotell/office/default.aspx?displaylang=en and it shows valid. I guess I will just ignore the message till it stops me.

    The Voices Have Always Been Right!
    • Edited by Triel Wednesday, October 14, 2009 4:45 AM Added Nfo
    Wednesday, October 14, 2009 4:38 AM
  • Hello Triel,

      First off, your Diagnostic Report shows no Non-Genuine issues with Win 7 or Office.  The next time you see the Non-genuine message in Office, click the Learn More Online link and that should force the Office Notifier to recheck Office's Genuine status.

      In addition, go to http://microsoft.com/genuine and click the Validate Office button. 

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, October 15, 2009 7:37 PM
    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 5:48 PM
    Thursday, October 15, 2009 7:37 PM
  • Thank you, that worked great.
    The Voices Have Always Been Right!
    Thursday, October 29, 2009 12:47 AM