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    Hi,
    I am trying to configure the email router.
    I am getting the below error for the users:

    Incoming Status: Failure - An error occurred while executing POP3 command "<Command removed for security reasons>". The server response was: "-ERR [AUTH] Username and password not accepted.".

    How can i solve it?
    Thanks in advance
    (It's urgent)

    Tuesday, March 10, 2009 9:08 AM

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    Hi,

    I found out that the customer has different passwords for CRM Login and pop account. So we had to put the right password in CRM (allow email router...) and it went fine.
    • Marked as answer by ms_crm Thursday, March 12, 2009 10:46 AM
    Thursday, March 12, 2009 10:46 AM

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    Any idea concerning the above error?
    Thanks
    Wednesday, March 11, 2009 9:47 AM
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    Hello.

     How is configured as the access credentials? User specified or Other specified?
    If user specified is marked you should configure some things in Tools/Options/Email/Set Personal Options of every user and select the option that says Allow E-mail Router to use my credentials to send and receive....
    Some Information about Email Router: http://www.microsoft.com/downloads/details.aspx?FamilyID=8ea05b4e-825a-4db1-ad59-d894aa5ef33e&displaylang=en

    Kind Regards,

    Breno Lima
    Wednesday, March 11, 2009 12:13 PM
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    Hi,
    I am following the same steps mentioned but i am still getting the error.
    Any idea what could be the reason?
    Thanks again

    Thursday, March 12, 2009 9:04 AM
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    As a test, set up an email client and attempt to use that user/password to send/receive email. - It may be that the user is not enabled for relay or is not yet enabled or the password needs to be changed in order to allow it to login.
    Scott Sewell | http:\\blog.CustomerEffective.com
    Thursday, March 12, 2009 10:15 AM
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    Hi,

    I found out that the customer has different passwords for CRM Login and pop account. So we had to put the right password in CRM (allow email router...) and it went fine.
    • Marked as answer by ms_crm Thursday, March 12, 2009 10:46 AM
    Thursday, March 12, 2009 10:46 AM