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An unauthorized change was made to windows

    Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {AABC3EAE-CB8D-4B8A-A0C1-3729E7F64EAF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110812102804700-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AABC3EAE-CB8D-4B8A-A0C1-3729E7F64EAF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-1523836411-2476453755-2631358761</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 200</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20080920000000.000000+000</Date></BIOS><HWID>08303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>36DDCC92FB605B4</Val><Hash>t43SrF9w0f0JHoBlqjc2AETO9h8=</Hash><Pid>89445-OEM-6473026-55196</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJQc1/4AYCHmcmT+iP20NuYP8vSuLsRprFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09  
      FACP            DELL          FX09  
      HPET            DELL          FX09  
      MCFG            DELL          FX09  
      SLIC            DELL          FX09  
      DMY2            DELL          FX09  
      SSDT            PmRef        CpuPm


    Friday, August 12, 2011 2:47 AM

Answers

  • Hello turbo alith,

    I see two problems in your Diagnostic Report

     

    1) C:\Windows\system32\rpcrt4.dll is showing as Mismatch.  This means it has been modified in some way by something or someone (or has become corrupt)

    2) "Software Licensing service is not running."  Windows uses this Service to check itself that it is Genuine.  If the Service stops running, Windows assumes it is being attacked in some way to bypass it's licensing security.

     

    The first thing you should do is repair the File Mismatch. Try the first set of steps and if that fails to resolve the file mismatch, try the next. (my hope is that in resolving the File Mismatch, we may also resolve the "Software Licensing service is not running." issue at the same time).

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and rerun the Diagnostic Report. look for the line:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100b.

    If that line is gone, you know you fixed this part of the issue

     

    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and rerun the Diagnostic Report. look for the line:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100b.

    If that line is gone, you know you fixed this part of the issue.

     

    Return to this thread and post a new Diagnostic Report so we can work on the "Software Licensing service is not running" part of this issue (if necessary).

     

    Thank you,


    Darin MS
    Monday, August 15, 2011 9:03 PM

All replies

  • Hello turbo alith,

    I see two problems in your Diagnostic Report

     

    1) C:\Windows\system32\rpcrt4.dll is showing as Mismatch.  This means it has been modified in some way by something or someone (or has become corrupt)

    2) "Software Licensing service is not running."  Windows uses this Service to check itself that it is Genuine.  If the Service stops running, Windows assumes it is being attacked in some way to bypass it's licensing security.

     

    The first thing you should do is repair the File Mismatch. Try the first set of steps and if that fails to resolve the file mismatch, try the next. (my hope is that in resolving the File Mismatch, we may also resolve the "Software Licensing service is not running." issue at the same time).

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and rerun the Diagnostic Report. look for the line:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100b.

    If that line is gone, you know you fixed this part of the issue

     

    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and rerun the Diagnostic Report. look for the line:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100b.

    If that line is gone, you know you fixed this part of the issue.

     

    Return to this thread and post a new Diagnostic Report so we can work on the "Software Licensing service is not running" part of this issue (if necessary).

     

    Thank you,


    Darin MS
    Monday, August 15, 2011 9:03 PM
  • No reply from the Original poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, August 19, 2011 8:34 PM