Remove From My Forums

An unauthorized change was made to windows

Question
0

Sign in to vote

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010100.1.0.006
ID: {AABC3EAE-CB8D-4B8A-A0C1-3729E7F64EAF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.101014-0432
TTS Error: M:20110812102804700-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Basic 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AABC3EAE-CB8D-4B8A-A0C1-3729E7F64EAF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-1523836411-2476453755-2631358761</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 200</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20080920000000.000000+000</Date></BIOS><HWID>08303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0013-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic 2007</Name><Ver>12</Ver><Val>36DDCC92FB605B4</Val><Hash>t43SrF9w0f0JHoBlqjc2AETO9h8=</Hash><Pid>89445-OEM-6473026-55196</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
Software Licensing service is not running.

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJQc1/4AYCHmcmT+iP20NuYP8vSuLsRprFYqhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            DELL         FX09
FACP            DELL         FX09
HPET            DELL         FX09
MCFG            DELL         FX09
SLIC            DELL         FX09
DMY2            DELL         FX09
SSDT            PmRef        CpuPm

Friday, August 12, 2011 2:47 AM

Answers

0

Sign in to vote
Hello turbo alith,

I see two problems in your Diagnostic Report

1) C:\Windows\system32\rpcrt4.dll is showing as Mismatch. This means it has been modified in some way by something or someone (or has become corrupt)

2) "Software Licensing service is not running." Windows uses this Service to check itself that it is Genuine. If the Service stops running, Windows assumes it is being attacked in some way to bypass it's licensing security.

The first thing you should do is repair the File Mismatch. Try the first set of steps and if that fails to resolve the file mismatch, try the next. (my hope is that in resolving the File Mismatch, we may also resolve the "Software Licensing service is not running." issue at the same time).

a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

1) Click the Start Button
2) Type: cmd.exe
3) Right-click the cmd.exe file and select 'Run as Administrator'
4) In the CMD window, type: sfc /scannow
5) Reboot and rerun the Diagnostic Report. look for the line:

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100b.

If that line is gone, you know you fixed this part of the issue

b. Repairing Windows using System Restore:

1) Click the Start button
2) In the Start Search field, type: System Restore and hit “Enter”
3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
4) Click the "Next" button.
5) Reboot and rerun the Diagnostic Report. look for the line:

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100b.

If that line is gone, you know you fixed this part of the issue.

Return to this thread and post a new Diagnostic Report so we can work on the "Software Licensing service is not running" part of this issue (if necessary).

Thank you,

Darin MS
- Marked as answer by Darin Smith MS Friday, August 19, 2011 8:33 PM
Monday, August 15, 2011 9:03 PM

All replies

0

Sign in to vote
Hello turbo alith,

I see two problems in your Diagnostic Report

1) C:\Windows\system32\rpcrt4.dll is showing as Mismatch. This means it has been modified in some way by something or someone (or has become corrupt)

2) "Software Licensing service is not running." Windows uses this Service to check itself that it is Genuine. If the Service stops running, Windows assumes it is being attacked in some way to bypass it's licensing security.

The first thing you should do is repair the File Mismatch. Try the first set of steps and if that fails to resolve the file mismatch, try the next. (my hope is that in resolving the File Mismatch, we may also resolve the "Software Licensing service is not running." issue at the same time).

a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

1) Click the Start Button
2) Type: cmd.exe
3) Right-click the cmd.exe file and select 'Run as Administrator'
4) In the CMD window, type: sfc /scannow
5) Reboot and rerun the Diagnostic Report. look for the line:

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100b.

If that line is gone, you know you fixed this part of the issue

b. Repairing Windows using System Restore:

1) Click the Start button
2) In the Start Search field, type: System Restore and hit “Enter”
3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
4) Click the "Next" button.
5) Reboot and rerun the Diagnostic Report. look for the line:

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247], Hr = 0x800b0100b.

If that line is gone, you know you fixed this part of the issue.

Return to this thread and post a new Diagnostic Report so we can work on the "Software Licensing service is not running" part of this issue (if necessary).

Thank you,

Darin MS
- Marked as answer by Darin Smith MS Friday, August 19, 2011 8:33 PM
Monday, August 15, 2011 9:03 PM
0

Sign in to vote

No reply from the Original poster.

Issue is assumed to be resolved.
Darin MS

Friday, August 19, 2011 8:34 PM

Answered by:

An unauthorized change was made to windows

Question

Answers

All replies