Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Fix It Center trouble RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I am running XP home SP3 , 32bit my computer is having a few problems with Imaging device ( camera ). I have Microsoft Fix it Center installed in my laptop and I used it many times in the past  but when I try to open it show the status " failed to get troubleshooter catalog. Error MatsGetSapsCatalog Failed ".I unistall fix it Center and tried reinstalling  that did not solve the troubles.  HELP!
    Saturday, March 3, 2012 8:45 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Dear customer,
     

    Could you please elaborate more on the following details?
     
    1. Is your laptop in corpnet or at home?
     
    2. Could you please retry Fix It Center after reinstalling MSXML 6.0?
     
    3.Can you help to check the IE: Tools->Internet options->Connections->LAN Settings, what's the information on that panel?
     
    --------------------------------------------------------------------------------

    Regards

    Alex

    Test Engineer

    Engineering, Community & Online

    Friday, March 9, 2012 6:58 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
      This is the problem I am having with Microsoft Fix it Center. "An unexpected error occurred,  the troubleshooting wizard cannot continue."
    Saturday, March 10, 2012 8:10 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Alex ,

     Thanks for the response .

    My Laptop is at home ( wireless cnx. behind a router DSL box ) , IE: Tools .........>Lan settings is set to "Automatically  detects settings"

    At this time I've not reinstall MSXML 6.0 BUT it seems (?) I resolved my trouble with the following actions :

    1/ I discovered that msinfo32.exe was no longer working ( " Cant collect informations " message ). The DCOM server process Launcher was not running ( STOP) and in NORMAL startup state. I Started it and changed the startup type to AUTOMATIC . The service run but  hung in STARTING state , therefore Msinfo32.exe working again. After rebooting the laptop the DCOM service startrd correctly..

    2/I have checked and repaired the WMI package ...

     Now only one trouble is still alive : I cannot install the Bing Bar 7.0 (KB2626808) either : under Windows update (Error Code: 0x643 ) or download BingBarSetup.exe from MSN site ... : Nothing happen when I run the .exe file and a file ( MSIxxx.log) under my temp folder says : Error 1606. Could not access network location .  !!!!

    Let me know your mind about that .  Should I reinstall MSXML 6.0  ?

    Regards

     

    Saturday, March 10, 2012 9:24 AM