Vista service pack 2 RRS feed

  • Question

  • Hi,
        I personally love Vista, I have Vista Ultimate for the last twelve months without any major issues. I recently installed service pack 2 and have now got a little notice in the corner of the screen telling me my O.S. is not genuine, I also get an activation request every so often but when I input the Key given by the manufacturer, (Dell, sticker on underside of laptop) this is apparently invalid. I am fairly certain that Dell did not steal this software, so this means it's a Microsoft cockup, but try as I might to contact them by e-mail or phone I am thwarted. I do not think I should have to give up my O.S. because of an update but do not know where to turn next.
    • Moved by Carey FrischMVP, Editor Thursday, October 1, 2009 10:26 PM Moved to relevant category (From:Feedback and Comments)
    Thursday, October 1, 2009 10:23 PM


  • No reply from original poster

    Closing thread as answered

    Darin MS
    Tuesday, October 6, 2009 5:30 PM

All replies

  • You can reset your Windows Vista activation by performing the following:

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

    2. Press the Enter key on your keyboard.

    3. Select your Country.

    4. Follow the instructions for phone activation.

    5.  Once completed, restart your computer.

    6. Afterward, visit
    Genuine Microsoft Software and click on Validate Windows, then restart your computer.

    Carey Frisch
    Thursday, October 1, 2009 10:26 PM
  • Hi Carey,
                   This is the standard answer on all forums and does not work as when I type in slui.exe 4 I do not have a telephone option.
    Thursday, October 1, 2009 10:39 PM
  • Hello skelly61,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/8655cff8-a71e-4583-a5a1-b03d5c756a02 .

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    Friday, October 2, 2009 10:12 PM
  • No reply from original poster

    Closing thread as answered

    Darin MS
    Tuesday, October 6, 2009 5:30 PM