WGA will not install - Diag results below RRS feed

  • Question


    How can I fix this? 


    Diagnostic Report (1.7.0066.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-F97RB-79FDM-B668B
    Windows Product Key Hash: K9cQ+kzNpIsrex3JAakzPb5DhiA=
    Windows Product ID: 76487-OEM-2251774-47592
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    ID: {E916BA85-DF86-4617-82A3-336C027DE1CB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 112 License Store Error
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_63BB5E84-872-80004005_E2AD56EA-337-5_E2AD56EA-338-0_16E0B333-80-80004005_B4D0AA8B-911-80004005_63BB5E84-622-80004005_E2AD56EA-234-80004005_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Prompt

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E916BA85-DF86-4617-82A3-336C027DE1CB}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B668B</PKey><PID>76487-OEM-2251774-47592</PID><PIDType>3</PIDType><SID>S-1-5-21-448539723-688789844-839522115</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2373KXU</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETDRWW (3.23 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20070618000000.000000+000</Date></BIOS><HWID>ADB93A07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>112</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>112</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2F1E8AE98E38D04</Val><Hash>xBpPbyuFEyDVCmWIoYMPgyzLoDE=</Hash><Pid>73931-642-4447504-57615</Pid><PidType>14</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>112</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>7CF0803D3C90EBA</Val><Hash>LhEJ8eCEteejuavyecwhNrXWXyI=</Hash><Pid>84889-861-4366011-63973</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 


    Monday, November 19, 2007 5:13 PM


  • Morning Bip 1969,


    Curious did you receive any error codes or any messeging whatsoever when the WGA failed to install? This will be important for us so we may analyze your situation more. Are you currently running programs such as anti-maleware, anti-virus, or firewall either software or hardware? If so you may want to temp. disable them and try install the WGA again. Should this not work I would like to provide you with instructions to manually install the WGA program. 



    1.       Click the Start button, then click “Run”

    2.       Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.       Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.       Click the Start button, then click “Run”

    5.       Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.       Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.       Click the Start button, then click “Run”

    8.       Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.       You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”


    Please let me know the outcome. Thank you.



    Stephen Holm, MS

    WGA Forum Manager

    Monday, November 19, 2007 7:19 PM