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Need to change from an old computer to a new one RRS feed

  • Question

  • Please, can you give me a phone number so I can change my One-Care from an old computer to my new computer?

    Thank you,

    Joyce
    Thursday, July 2, 2009 2:10 PM

Answers

  • You do not need to call anyone to do this.
    Simply install OneCare on the new PC by downloading the trial from http://onecare.live.com and upon completion of the installation, click the link to subscribe (open OneCare if needed) and sign in with the LiveID and password for your subscription and it will be activated on the new PC.
    If this would be the 4th PC you are installing to, and have access to the other PC you are removing OneCare from, simply uninstall OneCare from the PC. If you don't have access to the PC, you can do nothing or make your new PC a "hub" for your "Circle" and then select the old PC and click the link to remove the computer from the subscription.
    If you need help, instructions on how to reach support can be found here:
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Thursday, July 2, 2009 3:07 PM
    Moderator