reinstall and cleanup problems RRS feed

  • Question

  • I had a few problems with onecare, so I tried to do the uninstall then reinstall, during the uninstall my computer froze then restarted on it's own, I thought that it was just a normal reboot but it wasn't,  when I logged back on I tried to reinstall onecare and I got an error message that said "only one copy of onecare can be running at a time" so I looked at the programs list and there was nothing so I looked in the programs file and there it was, now I cannot remove that file using the onecare clean up tool and cannot reinstall onecare.       without reintalling my entire OS, what can I do?

    thank you in advance to whomever responds to this thread.

    Saturday, December 29, 2007 3:54 AM


All replies

  • Use the cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2


    Then reinstall and activate with the same LiveID you originally subscribed with. If you continue to have a problem, please contact support - 

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

    Monday, December 31, 2007 1:49 AM
  • Thanks for your help and reply, I have solved the problem, luckily I was able to use the onecare backup tool before the big crash, so I just reinstalled the whole xp os, which was also starting to become corrupt. everything is much better now.

    Monday, December 31, 2007 1:57 AM
  • That sounds like a success story for backup. I'm glad you were able to recover everything.



    Monday, December 31, 2007 2:12 AM