keep getting microsoft not running genuine windows.

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  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

  To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

  REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

  REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S              

  REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, January 17, 2014 11:53 AM

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  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
  7-4077-4AD6-8658-327C2C86C5AA} /S
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
  -327C2C86C5AA}\1.0
      (Default)    REG_SZ    SPPUI 1.0 Type Library
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
  -327C2C86C5AA}\1.0\0
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
  -327C2C86C5AA}\1.0\0\win32
      (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
  -327C2C86C5AA}\1.0\FLAGS
      (Default)    REG_SZ    0
  
  
  C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
  8658-327C2C86C5AA} /S
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
  A}\1.0
      (Default)    REG_SZ    SPPUI 1.0 Type Library
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
  A}\1.0\0
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
  A}\1.0\0\win32
      (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
  A}\1.0\FLAGS
      (Default)    REG_SZ    0
  
  
  C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
  7-4077-4AD6-8658-327C2C86C5AA} /S
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
  -327C2C86C5AA}\1.0
      (Default)    REG_SZ    SPPUI 1.0 Type Library
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
  -327C2C86C5AA}\1.0\0
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
  -327C2C86C5AA}\1.0\0\win32
      (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
  -327C2C86C5AA}\1.0\FLAGS
      (Default)    REG_SZ    0
  
  
  C:\Windows\system32>

  Friday, January 17, 2014 2:50 PM
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  Unfortunately, the problem isn't with that part of the registry - which means that we'll have to start troubleshooting from scratch :(

  Please run a full CHKDSK and SFC scan....

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

  CHKDSK C: /R

  and hit the Enter key.

  You will be told that the drive is locked,

  and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

  The CHKDSK will take a few hours depending on the size of the drive, so be patient!

  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

  then run the SFC.

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

  SFC /SCANNOW

  and hit the Enter key

  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

  Post a new MGADiag report with details of any error messages encountered.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, January 17, 2014 3:18 PM

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  here's new MGAdiag

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Code: 0x8004FE21

  Cached Online Validation Code: 0x0

  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

  Windows Product ID: 00359-OEM-8992687-00010

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 6.1.7601.2.00010300.1.0.003

  ID: {91C39AF2-1995-4935-8C0B-42A7AB108364}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows 7 Home Premium

  Architecture: 0x00000009

  Build lab: 7601.win7sp1_gdr.130828-1532

  TTS Error:

  Validation Diagnostic:

  Resolution Status: N/A

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->

  Office Status: 109 N/A

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Users\Cathy 2011\AppData\Local\Google\Chrome\Application\chrome.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{91C39AF2-1995-4935-8C0B-42A7AB108364}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3520807587-3236362736-960341981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.34</Version><SMBIOSVersion major="2" minor="6"/><Date>20110727000000.000000+000</Date></BIOS><HWID>74DF3507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->

  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition

  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

  Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1732011

  Installation ID: 020096905102079221404413808221980752223243587365177173

  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

  Partial Product Key: 3Q6C9

  License Status: Licensed

  Remaining Windows rearm count: 1

  Trusted time: 1/17/2014 8:49:34 PM

  Windows Activation Technologies-->

  HrOffline: 0x8004FE21

  HrOnline: N/A

  HealthStatus: 0x0000000000000020

  Event Time Stamp: 1:16:2014 17:13

  ActiveX: Registered, Version: 7.1.7600.16395

  Admin Service: Registered, Version: 7.1.7600.16395

  HealthStatus Bitmask Output:

  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

  HWID Data-->

  HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GGwTQyX5q7KK+Bd6kUkfSrhagrAexh5

  OEM Activation 1.0 Data-->

  N/A

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20001

  OEMID and OEMTableID Consistent: yes

  BIOS Information:

    ACPI Table Name           OEMID Value     OEMTableID Value

    APIC                                    HP                          INSYDE 

    FACP                                   HPQOEM                             SLIC-MPC

    HPET                                    HP                          INSYDE 

    BOOT                                  HP                          INSYDE 

    MCFG                                 HP                          INSYDE 

    SLIC                                      HPQOEM                             SLIC-MPC

    SSDT                                    HP                          INSYDE 

  Couldn't copy the cbs log.  checkdsk and scannow produced no errors.

  Saturday, January 18, 2014 2:15 AM
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  Hmmm...

  Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

  (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

  Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

  The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

  Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Saturday, January 18, 2014 9:45 PM

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  Since I started running above suggestions I continue to have the same message and now the last defender update on 1/17 failed and I have an additional error of 800705B4e.  Access to lobs cbs is denied and the checksur.persist.log file indicated no error.  Your instructions have been helpful since my computer skills are somewhat limited.  What next?

  Tuesday, January 21, 2014 5:53 PM
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  You can copy the CBS.log file to the desktop (usually, at least) before compressing and uploading it.

  Please open an Elevated Command Prompt and run the following commands...

  DIR C:\Windows\SLUI.EXE.* /S

  ICACLS C:\Windows\SLUI.EXE.* /T

  (they may take a minute or two to complete - be patient!)

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, January 22, 2014 9:15 AM

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  Thank you Noel, here is latest results.  I was able to copy the cbs log to desk top but how do I compress and get to skydrive public folder?  I appreciate your help.

   Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>DIR C:\Windows\SLUI.EXE.* /S
   Volume in drive C has no label.
   Volume Serial Number is 84F1-09EC
  
   Directory of C:\Windows\System32
  
  11/20/2010  10:24 PM           349,696 slui.exe
                 1 File(s)        349,696 bytes
  
   Directory of C:\Windows\System32\en-US
  
  11/21/2010  02:06 AM            11,264 slui.exe.mui
                 1 File(s)         11,264 bytes
  
   Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..ty-spp-ux.resources_3
  1bf3856ad364e35_6.1.7600.16385_en-us_54dae2e5153375ce
  
  11/21/2010  02:06 AM            11,264 slui.exe.mui
                 1 File(s)         11,264 bytes
  
   Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856
  ad364e35_6.1.7601.17514_none_b9e7a42ab571bbb9
  
  11/20/2010  10:24 PM           349,696 slui.exe
                 1 File(s)        349,696 bytes
  
       Total Files Listed:
                 4 File(s)        721,920 bytes
                 0 Dir(s)  415,946,588,160 bytes free
  
  C:\Windows\system32>
  C:\Windows\system32>ICACLS C:\Windows\SLUI.EXE.* /T
  C:\Windows\System32\slui.exe NT SERVICE\TrustedInstaller:(F)
                               BUILTIN\Administrators:(RX)
                               NT AUTHORITY\SYSTEM:(RX)
                               BUILTIN\Users:(RX)
  
  C:\Windows\System32\en-US\slui.exe.mui NT SERVICE\TrustedInstaller:(F)
                                         BUILTIN\Administrators:(RX)
                                         NT AUTHORITY\SYSTEM:(RX)
                                         BUILTIN\Users:(RX)
  
  C:\Windows\System32\LogFiles\WMI\RtBackup\SLUI.EXE.*: Access is denied.
  Successfully processed 2 files; Failed processing 1 files
  
  C:\Windows\system32>

  Thursday, January 23, 2014 3:01 AM
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  That all looks normal (including the final error - I'm not certain why we see that one so often, but it's never been relevant to the solution so far!)

  If you right-click on the copy, and select 'Send to...' one of the options should be 'Compressed file' - follow your nose :)

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Thursday, January 23, 2014 7:43 PM

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  https://skydrive.live.com/#cid=B6492E5F4D06FC34&id=B6492E5F4D06FC34%21105

  Thanks again.  

  Saturday, January 25, 2014 1:18 AM
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  Did you manage to run the CheckSUR tool from my earlier post? if so, please upload the CheckSUR.log file as I think it may have something to say.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Saturday, January 25, 2014 8:25 AM

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  Regarding your Defender error...

  1) what Anti-virus do you have installed? - what other AV's have ever been installed?

  2) try this...

  Step 1

  If you have any third party antivirus software and firewall disable them temporarily and make sure that the Windows Firewall is turned on. Then check if the issue reappears.

  Step 2

  1. Open Run, and  type in services.msc then press Enter.

  2. In services window, locate Windows Defender service in the services list.
  3. Verify that the Status is Started. If the Status column is blank,
  right click on the service and select Start.
  4 If you get error trying to force start the Windows Defender service, try to change the Startup Type to Automatic, and then restart the computer.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Sunday, January 26, 2014 11:50 AM

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  on my https://skydrive.live.com/?cid=B6492E5F4D06FC34&id=B6492E5F4D06FC34%21108

  Sunday, January 26, 2014 11:03 PM
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  When I ope n the defender program it indicates I am up todate with most recent update.  When I look at the windows security system history of updates it idicates that the 1/24/14 update failed:

  Definition Update for Windows Defender - KB915597 (Definition 1.165.2532.0)
  
  Installation date: ‎1/‎24/‎2014 7:28 PM
  
  Installation status: Failed
  
  Error details: Code 800705B4
  
  Update type: Important
  
  Install this update to revise the definition files used to detect spyware and other potentially unwanted software. Once you have installed this item, it cannot be removed.
  
  More information: 
  http://www.microsoft.com/athome/security/spyware/software/about/overview.mspx
  
  Help and Support: 
  http://go.microsoft.com/fwlink/?LinkId=52661
  

   

  I have webroot, avast and mcafree

  .

  Sunday, January 26, 2014 11:08 PM
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  I have webroot, avast and mcafree

  ..and that is your problem.

  You can only have ONE Anti-Virus installed and running at any one time.

  I would uninstall all three, run the cleanup tools for each, and then reinstall just the one you are most comfortable with.

  At least two of those should  prevent Defender from starting!

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Wednesday, January 29, 2014 12:21 PM

  Monday, January 27, 2014 4:03 PM

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  Thank you.  Defender fixed but still have issue with Genuine Windows still popping up.

  Thursday, January 30, 2014 1:12 AM
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  Part way there, at least :)

  Which AV is now installed?

  What other security software is installed?

  Please post a new MGADiag report - run it while the notification is showing.

  Please open Event Viewer

  In the left pane, navigate to the Windows Logs

  right-click on Applications and select 'Save all events as...' save as Apps.evtx

  repeat for the System logs - save as Sys.evtx

  Compress both files, and upload to  your SkyDrive, and post a link.

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Thursday, January 30, 2014 7:45 AM

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  https://skydrive.live.com/#cid=B6492E5F4D06FC34&id=B6492E5F4D06FC34%21105

   I have Webroot Secure Anywhere, Malwarebytes and Trusteer Enpoint

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {91C39AF2-1995-4935-8C0B-42A7AB108364}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130828-1532
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Cathy 2011\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{91C39AF2-1995-4935-8C0B-42A7AB108364}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3520807587-3236362736-960341981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.34</Version><SMBIOSVersion major="2" minor="6"/><Date>20110727000000.000000+000</Date></BIOS><HWID>74DF3507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1732011
  Installation ID: 020096905102079221404413808221980752223243587365177173
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 1
  Trusted time: 1/30/2014 6:07:09 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0000000000000020
  Event Time Stamp: 1:28:2014 13:06
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GGwTQyX5q7KK+Bd6kUkfSrhagrAexh5
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HP     INSYDE  
    FACP HPQOEM SLIC-MPC
    HPET HP     INSYDE  
    BOOT HP     INSYDE  
    MCFG HP     INSYDE  
    SLIC HPQOEM SLIC-MPC
    SSDT HP     INSYDE  
  
  

  Thursday, January 30, 2014 11:25 PM
• 

  

  0

  Sign in to vote

  The event logs are rather uninformative as usual - there are a few errors present, but nothing obviously relevant here by way of a cause.

  EventID 3 in WAT is a very rare error, and couple with the 0x000000002 tag it possibly means that there are permissions problems.

  Please use the following in an attempt to isolate the cause.

  Click on Start in the Search
  box, type

  SERVICES.MSC

  and hit the Enter key - accept the UAC prompt if you get one.

  Look in the console for the Software Protection service, right-click on it and select
  Properties.

  make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

  Try starting the service now - do you get an error message? Does it start? does it almost
  immediately stop again?

  Post back with your results, and a new MGADiag report.

  If it doesn't start, then please do the following...

  Please open an Elevated (Administrator) Command Prompt window and use the following
  commands....

  net start sppsvc

  sc qc sppsvc

  sc queryex sppsvc

  sc qprivs sppsvc

  sc qsidtype sppsvc

  sc sdshow sppsvc

  Copy and paste the output to your reply

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, January 31, 2014 8:04 AM

  Moderator
• 

  

  0

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  Extende and local Sofware protection service set at automatic.  the local was previously on manual.  

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {91C39AF2-1995-4935-8C0B-42A7AB108364}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130828-1532
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Cathy 2011\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{91C39AF2-1995-4935-8C0B-42A7AB108364}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3520807587-3236362736-960341981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.34</Version><SMBIOSVersion major="2" minor="6"/><Date>20110727000000.000000+000</Date></BIOS><HWID>74DF3507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1732011
  Installation ID: 020096905102079221404413808221980752223243587365177173
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 1
  Trusted time: 1/31/2014 11:49:35 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0000000000000020
  Event Time Stamp: 1:28:2014 13:06
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GGwTQyX5q7KK+Bd6kUkfSrhagrAexh5
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HP     INSYDE  
    FACP HPQOEM SLIC-MPC
    HPET HP     INSYDE  
    BOOT HP     INSYDE  
    MCFG HP     INSYDE  
    SLIC HPQOEM SLIC-MPC
    SSDT HP     INSYDE  
  
  

  Friday, January 31, 2014 4:50 PM
• 

  

  0

  Sign in to vote

  Please provide the information I requested - without that I can see and do nothing.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Saturday, February 1, 2014 7:01 PM

  Moderator
• 

  

  0

  Sign in to vote

  https://skydrive.live.com/?mkt=en-US#cid=B6492E5F4D06FC34&id=B6492E5F4D06FC34%21105

  Sunday, February 2, 2014 12:19 AM
• 

  

  0

  Sign in to vote

  Please provide the output from these commands..

  Please open an Elevated (Administrator) Command Prompt window and use the following
  commands....

  net start sppsvc

  sc qc sppsvc

  sc queryex sppsvc

  sc qprivs sppsvc

  sc qsidtype sppsvc

  sc sdshow sppsvc

  Copy and paste the output to your reply

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Sunday, February 2, 2014 9:55 AM

  Moderator
• 

  

  0

  Sign in to vote

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>net start sppsvc
  The requested service has already been started.
  
  More help is available by typing NET HELPMSG 2182.
  
  
  C:\Windows\system32>sc qc sppsvc
  [SC] QueryServiceConfig SUCCESS
  
  SERVICE_NAME: sppsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START  (DELAYED)
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
          LOAD_ORDER_GROUP   :
          TAG                : 0
          DISPLAY_NAME       : Software Protection
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService
  
  C:\Windows\system32>sc queryex sppsvc
  
  SERVICE_NAME: sppsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 4  RUNNING
                                  (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
          WIN32_EXIT_CODE    : 0  (0x0)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 2476
          FLAGS              :
  
  C:\Windows\system32>sc qprivs sppsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: sppsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege
  
  C:\Windows\system32>sc qsidtype sppsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: sppsvc
  SERVICE_SID_TYPE:  UNRESTRICTED
  
  C:\Windows\system32>sc sdshow sppsvc
  
  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
  CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
  DWO;;;WD)
  
  C:\Windows\system32>

  
  

  Tuesday, February 4, 2014 12:27 AM
• 

  

  0

  Sign in to vote

  That all looks normal.

  Let's see if a couple of standard fixes are applicable here...

  Please run the following commands in an Elevated Command Prompt

  NET STOP CRYPTSVC
  REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
  NET START CRYPTSVC

  once complete, leave the system alone for at least an hour to rebuild the database, then reboot TWICE , and run another MGADiag report and post the results.

  Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Wednesday, February 12, 2014 7:25 AM
  • Marked as answer by Noel D PatonModerator Thursday, February 20, 2014 10:01 PM

  Sunday, February 9, 2014 2:34 PM

  Moderator
• 

  

  0

  Sign in to vote

  Thank you for your continued support with this issue.  Here is the lastest.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {91C39AF2-1995-4935-8C0B-42A7AB108364}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130828-1532
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Cathy 2011\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{91C39AF2-1995-4935-8C0B-42A7AB108364}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3520807587-3236362736-960341981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.34</Version><SMBIOSVersion major="2" minor="6"/><Date>20110727000000.000000+000</Date></BIOS><HWID>74DF3507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1732011
  Installation ID: 020096905102079221404413808221980752223243587365177173
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 1
  Trusted time: 2/10/2014 12:07:31 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 2:3:2014 19:20
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GGwTQyX5q7KK+Bd6kUkfSrhagrAexh5
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HP     INSYDE  
    FACP HPQOEM SLIC-MPC
    HPET HP     INSYDE  
    BOOT HP     INSYDE  
    MCFG HP     INSYDE  
    SLIC HPQOEM SLIC-MPC
    SSDT HP     INSYDE  
  
  

  
  

  Monday, February 10, 2014 5:11 PM
• 

  

  0

  Sign in to vote

  That seems to have turned the trick (Why, I have no idea!)

  Please reboot a couple of time, and then run another MGADiag report and post the new log - but I think we're over the worst! :)

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Monday, February 10, 2014 9:15 PM

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  Thank you age new here's thain Noel.  MGADia.  I think it's fixed.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {91C39AF2-1995-4935-8C0B-42A7AB108364}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130828-1532
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Cathy 2011\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{91C39AF2-1995-4935-8C0B-42A7AB108364}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3520807587-3236362736-960341981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.34</Version><SMBIOSVersion major="2" minor="6"/><Date>20110727000000.000000+000</Date></BIOS><HWID>74DF3507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1732011
  Installation ID: 020096905102079221404413808221980752223243587365177173
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 1
  Trusted time: 2/10/2014 8:28:36 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 2:10:2014 13:20
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GGwTQyX5q7KK+Bd6kUkfSrhagrAexh5
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HP     INSYDE  
    FACP HPQOEM SLIC-MPC
    HPET HP     INSYDE  
    BOOT HP     INSYDE  
    MCFG HP     INSYDE  
    SLIC HPQOEM SLIC-MPC
    SSDT HP     INSYDE  
  
  

  Tuesday, February 11, 2014 1:31 AM
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  Yep - definitely OK!

  Have fun :)

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, February 11, 2014 5:17 PM

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  Thank you so much Noel for your help and especially your patience.  You directions were great.

  Wednesday, February 12, 2014 12:48 AM