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50% genuine 50% not genuine?! original hologram CD and COA RRS feed

  • Question

  • I have taken the genuinity test and this the message I got
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    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Microsoft Office FrontPage 2003 - 100 Genuine

    Microsoft Office Project Professional 2003 - 100 Genuine

    Microsoft Office Visio Professional 2003 - 100 Genuine

    Microsoft Office OneNote 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft


    From the above information it is obvious that 50% of the CD is genuine and 50% is not genuine.
    I am using the same Office version for about 4 years now and all the previous tests were ok. After 4 years another test says only 50% is ok? But the Office is blocked?!
    How is this posible?!
    I have to mention here that I have the original hologram CD and the original COA since 2005.
    The only conclusion is that Microsoft is conterfeiting CD's to make users pay once again due to the world wide crisis in order to boost sales.
    I had tones of messages with customer support team for nothing.
    Not only the Microsoft is proving counterfeited CD's but also is having in place a confusing procedure that makes impossible for users to have the problem fixed.
    I took the test in the link below.
    Microsoft Genuine Advantage Diagnostic Tool link.

    The last paragraph on the Microsoft page is saying:
    "Fill in any additional information requested on the page and click Submit. Your request will be routed to the Microsoft Genuine Advantage technical support team . You will receive a confirmation number via e-mail that you can save for future reference".
    Microsoft is not routing the message to Microsoft Genuine Advantage technical support team .
    In fact Microsoft is routing the message to Customer team. See below the proof (the message I received)

    Sent: 21 octombrie 2009
    To: XXX
    Subject: RE: SRX11146......... -

     

    Dear XXX,

     

    Thank you for coming back to me.

     

    Unfortunately, I do not have the technical expertise to advise you on this. However, I would suggest you to contact our Customer Services team on 0870 60 10 100 for further assistance with your query. The lines are open from 8am to 6pm, Monday to Friday, excluding public holidays. If you still have any more questions, please reply to this email.

     

    Many thanks for contacting us.

     

    Kind regards,

     

    MOUSHUMI TAMULY

    Customer Service Professional | Microsoft Customer Services

     

    Convergys is an independent service provider to Microsoft and is acting under its instructions.

     

    Protect Your PC : Microsoft recommends that you protect your PC from Viruses and Security threats. Please visit our website http://www.microsoft.com/uk/security/protect/alert.mspx and follow the steps to stay secure.


    Therefore Microsoft is provinding a cprocedure the forbits anyone to reach the right department (Microsoft Genuine Advantage technical support team) in order to have the (Microsoft) fault fixed.

    I have nothing else to add here.....except for:  I have the original hologram CD and COA since 2005 and I can prove it anytime using photos, scanned picture or even webcam. Microsoft is not interested in users honesty!
    • Moved by Carey FrischMVP Saturday, October 24, 2009 4:45 PM Moved to relevant category (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Saturday, October 24, 2009 6:28 AM

Answers

  • Hello Celytina,

    The Microsoft site www.howtotell.com is the most extensive site that I know of that explains what real Microsoft software products look like, and what the fakes look like.

    Microsoft understands that no matter how careful a consumer might be when purchasing its products, it is always possible to be fooled by very, very good counterfeit products.  That's why Microsoft's Complimentary replacement offer, under some conditions, will replace counterfeit software with Genuine Microsoft product.

    The consumer has to shoulder his responsibility in these matters, too, you know.  Consumers must realize the old saying, "If an offer sounds too good to be true, it probably is."  A consumer who purchases a software package at a huge discount compared to regular retail prices should not be surprised when that software "suddenly" is deemed nongenuine.

    The specifics of your case are in your favor, IMO.  If I understand you correctly, you purchased a genuine-looking hologrammed Office Professional 2003 installation CD that not only installed Office Professional 2003, it also installed Project, Visio, One Note, and Front Page.  If this indeed is a genuine-looking CD, Microsoft will send you a complimentary replacement for Office.  You will not receive complimentary replacements for the other programs, however.

    In order to submit your materials for evaluation, you have to click on the Learn More Online links that the Office Genuine Advantage Notifications Utility is displaying on your screen.  It will have you send them to someplace reasonably closeby to your current country or region.

    As to your question about how many people have received Complimentary Replacements for Office, I do not have access to that information.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 27, 2009 9:59 PM
    Tuesday, October 27, 2009 3:28 PM

All replies

  • Hello Celytina,

    Please rerun the mgadiag utility http://go.microsoft.com/fwlink/?linkid=52012 and post the full report.  Thank you!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, October 25, 2009 1:40 AM
  • Hi Dan

    I re-run the test...please find below the full report.
    The result is the same: 50% is genuine and 50% is not! How is that possible as I have the original hologram CD and COA since 2005 ?!

    Both Windows and Office have the same validation diagnostic but one is genuine and the other one is not genuine ...really...how is that possible?!

    I have hard time trying to understand how Microsoft is assesing the authenticity and how is Microsoft reaching the "not genuine" conclusion if 50% is genuine and 50% not genuine and Office validation diagnostic is the same with a genuine Windows validation diagnostic. ...but the Office is blocked?! Needless to say I am receiving 11 days notification to buy a "genuine" Office pack...

    For Windows as well I have the original hologram CD and COA since 2005 bought at the same time with Office CD!

    Thank you for your interest in my topic....and I am really looking forward to have an answer ...but I am not sure that I will manage to prove Microsoft  that the other 50% is also genuine in due time....


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    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-XHBWB-6V386-9376D

    Windows Product Key Hash: a1tx7dKn9qq+ReN4EIgNzfvImwA=

    Windows Product ID: 76487-OEM-2262333-26865

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {A824FC94-C5E2-4443-882B-7706172A0DB8}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Microsoft Office FrontPage 2003 - 100 Genuine

    Microsoft Office Project Professional 2003 - 100 Genuine

    Microsoft Office Visio Professional 2003 - 100 Genuine

    Microsoft Office OneNote 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A824FC94-C5E2-4443-882B-7706172A0DB8}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9376D</PKey><PID>76487-OEM-2262333-26865</PID><PIDType>3</PIDType><SID>S-1-5-21-507921405-1078081533-725345543</SID><SYSTEM><Manufacturer>ABITK8</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050822000000.000000+000</Date></BIOS><HWID>25F23A8F0184226D</HWID><UserLCID>0418</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Europe Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57292</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55939</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55340</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55293</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55220</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="17" Version="11" Result="100"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: no

    Marker string from BIOS: N/A

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

     

     

     

    Sunday, October 25, 2009 6:41 AM
  • Hello Celytina,

    The mgadiag utility evaluates the Windows (and if installed, the Office) installations on computers and generates the report you posted.  The utility gathers information about the installations, including the product keys used to install the programs, sends that info to Microsoft's Validation servers, which in turn check the keys against the list of Genuine and Valid keys.  If a software installation was done with a nongenuine product key (which could be a real key that was blocked, or a fake key that was never issued by Microsoft), then the utility tells us the result in the report.

    That's not the only thing that can be ascertained by the report.  Experienced "helpers" in the forum can look at other data in the report and alert the posters to situations that cannot be detected by the WGA/OGA utilities.

    Here is the Windows section of your report:

    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-XHBWB-6V386-9376D
    Windows Product Key Hash: a1tx7dKn9qq+ReN4EIgNzfvImwA=
    Windows Product ID: 76487-OEM-2262333-26865
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A824FC94-C5E2-4443-882B-7706172A0DB8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    The report is telling us that your installation of Windows XP Pro is a Genuine systembuilder/OEM/small manufacturer license, which is normal for a computer purchased from a smaller local computer shop, or if the computer was self-built.  This type of Windows license should have come with a genuine Microsoft hologrammed installation CD for XP Pro and a genuine Certificate of Authenticity with your Genuine product key (partial key XHBWB-6V386-9376D) printed on it.


    Here is the Office snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office OneNote 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Right now your computer has a Volume Licensing installation of Office 2003 Professional installed, but this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    Additionally, I noticed that the remaining Office 2003 programs installed on the computer (Visio Professional 2003, OnceNote 2003, Front Page 2003, and Project Professional 2003) are all Volume Licensing editions of these programs.  Volume Licensing editions of Office 2003 family programs have a Product ID value in the second section of the PID of "640" and a Pid=Type of "14" in the mgadiag report's "Other data" section.

    Having this many Office family volume licensing programs installed would lead me to believe that you may be using these programs because of your association with a larger business, educational, or governmental organization.  If so, please contact the tech support people within the organization to have them help you with correcting the Blocked VLK situation.

    If your use of these programs is not associated with a larger business, educational, or governmental organization, and you purchased these programs thinking that they were retail licenses for these programs to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as these VL installation CDs, and you certainly should not have received a Blocked Product Key for Office 2003.  You should have been sold Genuine retail licensed software.

    If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 12:22 AM

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    Thank you for your detailed answer...

    Please find below several points….

     

    The software installation was done with a genuine product key!

    Regarding Office you have written: “this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK)”.

    How can you tell?! Do you have any proofs?! Is Microsoft having proofs?!

    I have been sold a Genuine retail licensed software. ALL of them (Visio Professional 2003, OnceNote 2003, Front Page 2003, and Project Professional 2003 and Microsoft Office Professional Edition 2003) were all on the same hologram CD and Original COA, the only one I ever had since 2005!

    Please explain me why I can not use anymore a genuine Office?! Microsoft mistake!


    The conclusion is that I am right! I have the genuine Office and Microsoft is wrong!

    But I have the Office blocked! In America this would have cost Microsoft serious amount of money!


    I would like to clarify more points here:


    I bought this original hologram CD's and COA several years ago. I installed Office only once, several years ago. Since then nobody never ever “touched” my computer as I am only using it at home. I have another business computer.


    This computer never ever went out of my home and nobody ever touched it. I am the only person that is installing or uninstalling anything or is making the settings.
    I do not think I received a Blocked Product Key as I activated it in due time and everything was ok for several years. Microsoft confirmed activation!

    For sure you noticed that I am not naive.

     

    What I think is that Microsoft has a very poor policy: if, Microsoft is finding out that same serial number is installed on more than one computer is blocking both (or all) computers. Although ONE installed Office pack is genuine, Microsoft is doing nothing to identify the honest user and to protect this honest person. This person is twice a victim of: seller or re-seller or IT amateur or… and Microsoft.

     

    This is not right and definitely is not fair. More than that: it is an ABUSE !

    Give me the reason to “punish” the honest person by blocking his/her software! There is no reason!

     

    Microsoft should be able to identify the culprit before blocking! If Microsoft is not able to identify the culprit then is guilty of trying to boost its sales on honest users expenses making them pay twice for the same thing.

     

    What are the guaranties that this new CD will pass the validation test? None!

     

    As I said before this is nothing else than Microsoft abuse!

     

    More than that: Microsoft should have educated the world wide users with this COA and hologram CD (because most of the people have no idea what is this about) before deciding to block the packs. It happened that I am in IT industry for several years now …

    It is like someone is being accused of breaking a law that was never made publicly available. How can one obey the rule if this rule was never made available to him/her?!

     

    This way, innocent and honest people suffer because of Microsoft abuse and many of them have to buy another very expensive CD just because Microsoft has not developed the right tool in assessing the real Office or Windows authenticity !

     

    Not everybody is computer geek and, sometimes users are victims without even knowing it...as I am now. I really can not imagine how is possible for my serial number to be installed on many other computers as I know for sure that I carefully kept the CD’s away from anybody. I argued with friends because I refused to give them this hologram CD and COA.

    Is Microsoft having proofs that the same serial number (my serial number) is installed on other computers?! NO!

    If Microsoft is having no proofs then why is taking action against me?!

     

    The bottom line: Does Microsoft really know why my Office is “not genuine”?! NO! Microsoft doesn’t know and Microsoft is having no proofs that my Office is not genuine! On the contrary! Microsoft is having proofs that my Office is genuine!

    But is blocked!

    I will try your suggestion: to re-install Office from scratch. It will cost me several hours and I am not sure that I will be successful. I am not sure that re-installed version will pass the validation test. What then?!

     

    The only fair solution to this issue is for Microsoft (who caused the damage!) to remove the “not genuine” notification from my computer. But Microsoft can not do it just because Microsoft doesn’t know how! as Microsoft never thought that its testing can be proved wrong. This is another tool that Microsoft never ever thought to develop.

     

    Microsoft is not perfect! Microsoft is cashing hundreds of million of dollars by using a prejudicial tool:   “mgadiag utility” on a world wide scale. Microsoft is nothing else than the biggest corporate thief!

     

    And this is my educated and justified opinion!




    Monday, October 26, 2009 1:43 PM
  • Hello Celytina,

    There are two major indictators that PROVE the installations of the Office programs on your computer are nongenuine copies.

    First:
    The specific status reported by the mgadiag report for your Office installation is Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2.  This is the code for an installation of Office 2003 Pofessional Enterprise Edition that was installed with one specific Volume Licensing Product Key.  This product key was actually the product key that Microsoft issued to itself for its employees to use at their desks on the job at Microsoft.

    This is one of the two most widely pirated and widely copied product keys for any Microsoft product ever.  To prove this, I am going to tell you (well almost) what it is, then show you how you can check what I am telling you.

    Please do an internet search for and download and run the Magical Jellybean Keyfinder utility.  It is a small safe free utility that has been on the internet for years.  When you run it on your computer, it will report the Windows XP Product Key, that you can compare to the one on your computer's CoA.  It will also report the Office product key.  I am going to post part of that key, and you can compare what I post to what the utility will report:
    ****8-****P-****4-****T-3HFDY

    So what we know is that the product key used to install Office on your computer once belonged to Microsoft and no one else.

    Second:
    You have written that all of the Office family programs installed on your computer were installed from a single CD, what looks like a genuine Microsoft hologrammed CD disc.  Neither the genuine retail edition CDs for Office Professional 2003 nor the genuine Volume Licensing edition CDs for Office Professional 2003 Enterprise Edition include Visio Professional 2003 nor Project Professional 2003.  These are very expensive, stand-alone, specialized programs that are sold ONLY as individual, separate programs.  Knowing that fact, we can conclude that if all of the programs on the computer were installed from just one CD, then that CD is a counterfeit.

    You can see what specific programs came with what editions of Office Suites 2003 in this chart:  http://www.winsupersite.com/showcase/office2003_editions.asp

    Please take a very close look at the top surface of the CD---is the hologram embedded within the plastic of the CD, or is it a very thin label affixed to the top surface of the CD?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 2:21 PM
  • Hi Dan

    Sorry....this time you have some proofs!

    Please tell me...how is an user suppose to know all these things when buying a computer with pre-installed sofware?! Especially 4 years ago....I paid some serious money, it was very expensive then and now you are telling me that I have to buy everything again?! .... I honestly belived that I was buying a genuine Office Professional 2003 and I received a hologram CD and COA.

    If the serial number is pirated so widely why was the activation ok 4 years ago?!

    How can an user check by him/herself if the hologram CD and COA received from the seller has the same information (serial number and/or separate programs) with the pre-installed sofware?! This is a tool that Microsoft should develop!

    Is there any tool available to the user to check the authenticity of the software (pre-installed or not) is buying before buying ?! NO! Microsoft is concerned with punishing the users because they were misleaded by .....(please fill in the blank)...
    There is a war between Microsoft and counterfeiters on the users expense. Provide the users with a basic tool to check authenticity and counterfeiters will not succed in their "business" anymore!

    If product key that Microsoft issued to itself for its employees to use at their desks on the job at Microsoft is widely available is Microsoft fault. How is posible for this key that was available for Microsoft employees to be widely used and pirated? Is this users fault?!

    Why is this my fault?! Why do I have to pay huge amount of money once again?!

    Is there any tool for the buyer/user to check the seller honesty or the Microsoft employees honesty?! I am fortunate to understand english....
    Some of the information you provided above is entirely new for me.
    Let's suppose I am going now to buy another CD...how I am suppose to know if is genuine or not?! How I am suppose to know if it is another Microsoft "only" serial number or is a genuine one?! I have to install it on the computer and run "Validate Office"?!

    I have also checked the top surface of the hologram CD and COA...and yes, the hologram is embedded within the plastic of the CD...
    based on the information you provided above (which was not at all familiar to me 4 years ago) I understand now that I paid for Office Professional 2003 Enterprise Edition, Visio, Project and...  and I have original hologram CD Office Basic Edition.
    For sure the CD I paid for is used by someone else....for free!
    Wouldn't have been much easier for the users if Microsoft would have provided the full information written on the CD (the programs in the pack)?!
    As long as Microsoft is proving on the internet basic information ( http://www.winsupersite.com/showcase/office2003_editions.asp ) that should have been provided on the CD or the CD cover, Microsoft is helping counterfeiters in their business....

    OK..I was tremendously tricked 4 years ago....this was only posible because I hadn't had the right and the full information from Microsoft.....
    As I previous said: I have to pay twice for the same thing: once for Microsoft and once for the Microsoft employee who sold me the computer and the software....and the culprit is still taking "care" of his business while me and many others like me have to pay twice for the same thing....huge amount of money!

    What has Microsoft achieved with this "not genuine" policy?! Is only cashing more money...and is punishing the counterfeiters victims...

    Keep going Microsoft!



    Monday, October 26, 2009 5:14 PM
  • Hello Celytina,

    It is unfortunate that there are victims of software counterfeiting.

    Now that we have learned that your materials are counterfeit, I would recommend that you confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    Please have a look at the information about genuine Microsoft products at http://www.microsoft.com/howtotell/default.aspx?displaylang=en and the samples of various qualities of counterfeit software here:  http://www.microsoft.com/howtotell/content.aspx?displaylang=en&pg=counterfeit
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 5:25 PM
  • <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} @page Section1 {size:612.0pt 792.0pt; margin:72.0pt 90.0pt 72.0pt 90.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} --> Hello Dan

    <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} @page Section1 {size:21.0cm 842.0pt; margin:42.55pt 42.55pt 42.55pt 2.0cm; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} -->

     

     

    Even though I learned that the software I bought 4 years ago is not genuine....that is just not enough!
    By the way....why do I have to pay twice for the same thing?! This is for the very first time world wide when the victim is punished not the culprit!

    Dan, you have written above: "I would recommend that you confront your seller with this information and demand either a full refund or to receive the genuine software you paid for".
    Do you really think that the seller (counterfeiter) will admit the fraud?! Have you ever heard that?! Do you really think that after 4 years the seller is still having the genuine CD's I paid for?! For sure that product key is already blocked by Microsoft as the seller did not keep the CD just to clean the dust. How can you suggest such a thing?! For sure you know very well that is not feasible!
    Refund?! Maybe in USA.
    American laws do not apply world wide and you know that is Microsoft policy to prioritize any other country's laws. Therefore don't tell me the "American" inapplicable ways to solve the issue.

    Why is not Microsoft taking actions?!

    I can not confront the seller for two reasons:
    - I relocated 3 years ago 500 km away
    - the seller is out of business since mid 2008

    As I said...it is not enough! As the whole story can start all over again.

    Please provide me with the Microsoft full information, full guaranties as how to check if the product/software is genuine or not before buying! 
    As Microsoft admits there are hologram CD's counterfeited on the market please give me the Microsoft tool to check the authenticity of the software for both options:
    - either buying (retail) one of the Office packs: How can I learn before buying , if anybody else is having the same product key I will have!
    - or buying a new computer with pre-installed software: How can I check the product key of the pre-installed software against the software product key on the CD before buying! and how  I learn before buying , if anybody else is having the same product key I will have.

    Is there anywhere written by Microsoft the programs in the pack on the CD or CD cover?!
    At least now I know the difference between "Basic" pack and "Professional" pack. 


    How can I prove Microsoft that I paid for "Professional" and I got a blocked Professional product key 4 years ago and a genuine "Basic" pack?!
    Really....do you think Microsoft will consider this as eligible for Genuine Office Offer? C'mon!

    Microsoft is not interested in having the issue fixed. Microsoft is only interested in boosting sales.

    As I said above: There is a war between Microsoft and counterfeiters on the users’ expense.
    The link you provided is asking to send the hologram software by mail. This means to send away the only genuine CD I have knowing for sure that I will never ever get it back.

    The result of this action is definitely uncertain as Microsoft provides no guaranties. Again, this policy is not helping the users.

     

    By the way….where it is written the address I am suppose to send the CD to? How cand I find out Microsoft decision as I qualify for the offer or not?!

    Have you heard about "transparency" regarding authenticity criteria assesment?!

    If I do not qualify for the offer, the least Microsoft can do is to send me back the hologram CD I paid for!

    No, Microsoft is keeping it? Why?!

     

    If I am suppose to buy again a Microsoft product then I want Microsoft guaranties before buying!
     

    Sorry Dan, Microsoft policy on this matter is very poor.

    Microsoft is very demanding with the users only but is providing no guaranties! The only thing that Microsoft is doing is pointing the finger: “your software is not genuine; you have 15 days to buy a genuine one”.

    I am very curios: how many Genuine Office Offers did Microsoft actually sent out world wide in the last 5 years?

     

    Microsoft should reconsider its policies but Microsoft will not do it, will not ever consider it doing as is having the strongest market position and, of course, is taking advantage of it.

     

    Poor users!

    Thank you Dan!


    Tuesday, October 27, 2009 6:28 AM
  • Hello Celytina,

    The Microsoft site www.howtotell.com is the most extensive site that I know of that explains what real Microsoft software products look like, and what the fakes look like.

    Microsoft understands that no matter how careful a consumer might be when purchasing its products, it is always possible to be fooled by very, very good counterfeit products.  That's why Microsoft's Complimentary replacement offer, under some conditions, will replace counterfeit software with Genuine Microsoft product.

    The consumer has to shoulder his responsibility in these matters, too, you know.  Consumers must realize the old saying, "If an offer sounds too good to be true, it probably is."  A consumer who purchases a software package at a huge discount compared to regular retail prices should not be surprised when that software "suddenly" is deemed nongenuine.

    The specifics of your case are in your favor, IMO.  If I understand you correctly, you purchased a genuine-looking hologrammed Office Professional 2003 installation CD that not only installed Office Professional 2003, it also installed Project, Visio, One Note, and Front Page.  If this indeed is a genuine-looking CD, Microsoft will send you a complimentary replacement for Office.  You will not receive complimentary replacements for the other programs, however.

    In order to submit your materials for evaluation, you have to click on the Learn More Online links that the Office Genuine Advantage Notifications Utility is displaying on your screen.  It will have you send them to someplace reasonably closeby to your current country or region.

    As to your question about how many people have received Complimentary Replacements for Office, I do not have access to that information.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, October 27, 2009 9:59 PM
    Tuesday, October 27, 2009 3:28 PM