Installation Problem RRS feed

  • Question

  • Tried to install OneCare with disk and also as a download....message reads: procedure entry point GetProcessId could not be located in the dynamic link library KERNEL 32.dll.  Can not proceed any further!  What can I do to process installation?



    Thursday, December 27, 2007 10:35 PM


  • I suspect that you are attempting to install to an unsupported operating system. That is the error you would receive if installing on Windows 98 or Windows ME. Can you confirm the OS?

    OneCare can only be installed on Windows XP SP2 (or later) (32 bit version) or Windows Vista.



    Friday, December 28, 2007 1:23 PM