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"change occured to windows license" for 2 different product key! RRS feed

  • Question

  • I been using my windows for 6 months and suddenly i receive the "a change has occured to you windows license".....

    Then I reinstall with a different product key, and the next day, same thing happen..

    I suspect this could be a software problem as I just recently installed a few programme...

    Below is the info on the second time installation of my Vista home premium...

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-YWMGK-W6337-899WC
    Windows Product Key Hash: 9v5cldF/EyVFKakyG687gJxW2R0=
    Windows Product ID: 89578-OEM-7216912-17357
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DE907044-87FF-42AE-B294-2B147AADAA56}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DE907044-87FF-42AE-B294-2B147AADAA56}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-899WC</PKey><PID>89578-OEM-7216912-17357</PID><PIDType>8</PIDType><SID>S-1-5-21-2702403827-3423283979-2229271405</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070717000000.000000+000</Date></BIOS><HWID>B7333507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65328</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Can someone help please? I plan to use back my original product key.


    Tuesday, June 10, 2008 11:08 AM

Answers

  • Hello ahfei,

     

      The issue, that you are seeing, is not directly related to the Product Keys, themselves. The core issue is that one or more of Vista's Licensing files is being tampered or becoming corrupt and some of the Licensing Data is lost or is unreadable.  The end result is that Vista will ask you to re-enter the Product Key, so that it can regenerate those bad Licensing files.

     

      This issue is rare (I've only seen it a few times) But, while it can be annoying, compared to other issues I have seen, this isn't too serious.

     

      Unfortunatly, since this issue is so rare, we have not pinpointed what the direct cause is. We believe it may be caused by an out-dated (pre-Vista) Driver that randomly experiences an error of some kind or maybe a program that, for whatever reason, attempts to access a Licensing file, but does it impoperly and ends up corrupting it.  While I can't be sure if these guesses are, in fact, the true cause, it can't hurt for you to a) confirm that you have the most up-to-date drivers, being used in Vista and b) if/when this happens again, take a look at the programs that were running at the time the issue occured and see if there are any patched or updates for those programs, that may fix the problem.

     

      Your two other options would be to go to http://support.microsoft.com for additional Vista support or reinstalling Vista.

     

     

    Very sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

    Tuesday, June 10, 2008 11:55 PM

All replies

  • emmm, could it be the office 2007 problem? apparently its invalid. it is still weird though considering i have been using that office 2007 for quite some time(few months) already.
    Tuesday, June 10, 2008 11:27 AM
  • Hello ahfei,

     

      The issue, that you are seeing, is not directly related to the Product Keys, themselves. The core issue is that one or more of Vista's Licensing files is being tampered or becoming corrupt and some of the Licensing Data is lost or is unreadable.  The end result is that Vista will ask you to re-enter the Product Key, so that it can regenerate those bad Licensing files.

     

      This issue is rare (I've only seen it a few times) But, while it can be annoying, compared to other issues I have seen, this isn't too serious.

     

      Unfortunatly, since this issue is so rare, we have not pinpointed what the direct cause is. We believe it may be caused by an out-dated (pre-Vista) Driver that randomly experiences an error of some kind or maybe a program that, for whatever reason, attempts to access a Licensing file, but does it impoperly and ends up corrupting it.  While I can't be sure if these guesses are, in fact, the true cause, it can't hurt for you to a) confirm that you have the most up-to-date drivers, being used in Vista and b) if/when this happens again, take a look at the programs that were running at the time the issue occured and see if there are any patched or updates for those programs, that may fix the problem.

     

      Your two other options would be to go to http://support.microsoft.com for additional Vista support or reinstalling Vista.

     

     

    Very sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

    Tuesday, June 10, 2008 11:55 PM
  •  ahfei wrote:
    emmm, could it be the office 2007 problem? apparently its invalid. it is still weird though considering i have been using that office 2007 for quite some time(few months) already.

     

      No, even though Office was installed using an Invalid Volume License Key (VLKs are only sold to companies that have large number of installs to manage) just being non-genuine should not cause this type of issue. However, if the Office software was obtained thru a non-reputable source (example: as a free downloaded over the internet) the person that supplied it may have pre-installed some Trojans or other types of Malware that may be causing the issue.

     

    Darin  

     

     

     

    Wednesday, June 11, 2008 12:05 AM
  • i think the culprit is Kodak EasyShare software for my camera!  thanks.
    Wednesday, June 11, 2008 12:39 AM