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"This computer is not running genuine windows" but it is showing that windows is activated. RRS feed

  • Question

  • Getting the prompt up that "This computer is not running genuine windows" but it is showing that windows is activated with a product ID.

    Here's the MGADiag report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE22

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH

    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=

    Windows Product ID: 00392-918-5000002-85914

    Windows Product ID Type: 1

    Windows License Type: KMS Client

    Windows OS version: 6.1.7601.2.00010100.1.0.004

    ID: {5CE646BA-7ABB-44A7-8634-6AAEC4B1451F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_ldr.130318-1534

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: web-proxy.china.hp.com:8088

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5CE646BA-7ABB-44A7-8634-6AAEC4B1451F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85914</PID><PIDType>1</PIDType><SID>S-1-5-21-3763169084-1487136201-1570067044</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8470p</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68ICF Ver. F.40</Version><SMBIOSVersion major="2" minor="7"/><Date>20130131000000.000000+000</Date></BIOS><HWID>A5593E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: N/A

    HealthStatus: 0x0000000000000800

    Event Time Stamp: 7:18:2013 11:35

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    HWID Data-->

    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAln14/dpx7szWmhT2Kn2hhpBOjhR8nJZj

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name    OEMID Value OEMTableID Value

      APIC                         HPQOEM                   179B   

      FACP                                    HPQOEM                   179B   

      HPET                                    HPQOEM                   179B   

      MCFG                                   HPQOEM                   179B   

      TCPA                                    HPQOEM                   179B   

      SSDT                                    HPQOEM                   SataAhci

      SSDT                                    HPQOEM                   SataAhci

      SLIC                          HPQOEM                   SLIC-MPC

      FPDT                                    HPQOEM                   179B   

      BGRT                                    HPQOEM                   179B   

      SSDT                                    HPQOEM                   SataAhci

      SSDT                                    HPQOEM                   SataAhci

      ASF!                          HPQOEM                   179B    

    Thursday, July 25, 2013 2:26 AM

Answers

  • To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S              

    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, July 25, 2013 6:28 AM
    Moderator