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    MY OFFICE 2007 PRO SOFTWARE, PURCHASED AT STAPLES, HAS SUDDENLY BEEN DEEMED NOT GENUINE...PLEASE ADVICE.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2A086D4E-FE38-4A2A-91C1-2AB361D23AC6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2A086D4E-FE38-4A2A-91C1-2AB361D23AC6}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-639577924-3199178344-1404545789</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>253038U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>77ET54WW (1.14 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20051220000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>C58A3A07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>IBM Corporation</name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>2F67A8549B3AD86</Val><Hash>hX0NKSco56nuAU7kS2hI23OPHOA=</Hash><Pid>89409-707-8576835-65746</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 141F5:IBM|142B0:Lenovo|E672:Semp Toshiba Informatica Ltda|E672:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, September 21, 2009 3:31 AM

Answers

  • Question
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    Hello Utah_John,

    Please note this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    The installed Office is an edition of Office that is sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    Normally, at this point in the response, I'd cut and paste in the following two paragraphs:

    If you are an individual consumer, you probably bought what you thought was a Genuine retail licensed copy of Office 2007 Professional, but unfortunately, you ended up with this pirated edition of Office.  If that's the case, you should return this copy of Office to the place of purchase and demand the Genuine software you paid for, or a full refund.

    Please review the Office Genuine Advatage FAQ to see if you qualify for the discounted or complimentary Office Genuine Offer:      http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    But since you wrote that you purchased this copy at Staples, we will take a slightly different approach.

    Given the fact that it is VERY unlikely that Staples is selling counterfeit software, a much more likely possibility is that a genuine installation of Office 2007, installed with Office CD(s) that you did purchase at Staples, was somehow overwritten by a subsequent installation of a nongenuine edition of Office.  Have you had occasion to reinstall Office, or have you taken your computer somewhere for some sort of repair or malware/virus eradication, or has a well-meaning friend resinatlled Windows or Office?  If so, these are the likely sources of the nongenuine software.

    It would not be impossible to get counterfeit software from a major retailer.  I can think of a scenario where someone purchased a countefeit copy of Office, say, on the internet, found out it was counterfeit, then had an idea to buy genuine Office from a major store, and then do a return, only they returned the counterfeit and kept the genuine one for themselves.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, September 21, 2009 4:09 AM

All replies

  • Question
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    1
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    Hello Utah_John,

    Please note this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    The installed Office is an edition of Office that is sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    Normally, at this point in the response, I'd cut and paste in the following two paragraphs:

    If you are an individual consumer, you probably bought what you thought was a Genuine retail licensed copy of Office 2007 Professional, but unfortunately, you ended up with this pirated edition of Office.  If that's the case, you should return this copy of Office to the place of purchase and demand the Genuine software you paid for, or a full refund.

    Please review the Office Genuine Advatage FAQ to see if you qualify for the discounted or complimentary Office Genuine Offer:      http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    But since you wrote that you purchased this copy at Staples, we will take a slightly different approach.

    Given the fact that it is VERY unlikely that Staples is selling counterfeit software, a much more likely possibility is that a genuine installation of Office 2007, installed with Office CD(s) that you did purchase at Staples, was somehow overwritten by a subsequent installation of a nongenuine edition of Office.  Have you had occasion to reinstall Office, or have you taken your computer somewhere for some sort of repair or malware/virus eradication, or has a well-meaning friend resinatlled Windows or Office?  If so, these are the likely sources of the nongenuine software.

    It would not be impossible to get counterfeit software from a major retailer.  I can think of a scenario where someone purchased a countefeit copy of Office, say, on the internet, found out it was counterfeit, then had an idea to buy genuine Office from a major store, and then do a return, only they returned the counterfeit and kept the genuine one for themselves.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, September 21, 2009 4:09 AM
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    My office came with my computer from Dell I have the discs with the threads and the COA. Recently, I had my computer in the repair shop and they did a restore. Could this have something to do with my problem. Should delete the copy onthe computer and reinstall with the discs that I have from Dell. I just opened them today.
    Tiggybo
    Friday, September 25, 2009 2:28 PM