locked
Unable Product Key RRS feed

  • Question

  •  

    I have tried to enter the product key many times without success. Finding help is like needle in haystack

    you spend days trying to find numbers and navigate the system.

    Wednesday, May 14, 2008 12:23 AM

Answers

  •  

    Steve thanks for the forum.  I spent two days loading the wrong key for the product.  The J looks like an I.

    Three people looked at it and read it as an I not a J.  So finally after getting steamed up i got it loaded.

    Wednesday, May 14, 2008 12:33 AM

All replies

  • The key I cannot get to work is from Costco

     

    Wednesday, May 14, 2008 12:24 AM
  •  

    Steve thanks for the forum.  I spent two days loading the wrong key for the product.  The J looks like an I.

    Three people looked at it and read it as an I not a J.  So finally after getting steamed up i got it loaded.

    Wednesday, May 14, 2008 12:33 AM
  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Wednesday, May 14, 2008 12:08 PM
    Moderator
  • Glad you found the solution helpful. I answered your other post before I saw that you solved it within this thread. Once the forum software is working properly again, I'll be merging the two threads together.

    -steve

     

    Wednesday, May 14, 2008 12:16 PM
    Moderator