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This copy of Windows is not genuine RRS feed

  • Question

  • After a number of month of reasonably smooth operation, I suddenly recieved error message 0xC004E002 stating that my very valid copy of Vista Business is invalid.  I ran MGAdiag.exe and it initially said invalid.  Then after automatically installing updates, the report from MGAdiag.exe changed to Genuine (see below).  However, the bottom right of my desktop says Windows Vista, Build 6000, "This copy of Windows is not genuine".  What do I do?

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: 0x0 / 0x0
    Windows Product Key: *****-*****-RKR69-RH2WF-TDFRK
    Windows Product Key Hash: rJC0xqKCJZFA43nH3d96bnK3Zgg=
    Windows Product ID: 89576-429-7040746-71226
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    ID: {28B74BD9-0783-4C15-90C5-E45B135E43F0}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{28B74BD9-0783-4C15-90C5-E45B135E43F0}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TDFRK</PKey><PID>89576-429-7040746-71226</PID><PIDType>5</PIDType><SID>S-1-5-21-3077863576-3302607346-3691861613</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Precision WorkStation 390    </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.0.8 </Version><SMBIOSVersion major="2" minor="3"/><Date>20061024000000.000000+000</Date></BIOS><HWID>94323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>1DE10DE64F6FF0C</Val><Hash>dJJlSah7L/FUiTP5uStZqdRIwO8=</Hash><Pid>81605-902-3377177-65188</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>5FDBDF3ABCF270A</Val><Hash>SbhykYtNomghsRVk0wPy28UAJ7U=</Hash><Pid>84890-901-7662392-63481</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, August 30, 2007 1:37 PM

Answers