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renewing scrip.???? RRS feed

  • Question

  • All I want to do is renew my subscription, this should be easy, right? Is there a human I can speak to? I am tired of following links here, links there. SHOW ME HOW TO RENEW, OR GIVE ME A PHONE # WITH A HUMAN BEING PLEASE.

    Thursday, March 20, 2008 5:00 PM

Answers

  • From this post: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2908249&SiteID=2

     

    To renew your subscription:

     

    Open OneCare, click on Help/About... Note the subscription ID shown

    Open your browser and sign in at http://billing.microsoft.com with the LiveID shown as the subscription ID in OneCare.

    Select the OneCare subscription shown.

    Click "renew this service."

    You should see a page with the following (as of 2/26/08 verified with a US paid account):

     

    Plan Description

    To renew your subscription with a Product Key or prepaid PIN, click here.

    To renew your subscription with a credit card, direct debit, or other payment method, click Next.

     

    Select the option you prefer and provide the requested information. Note that renewal takes effect on the date that your current subscription expires and that it may take up to 24 hours to reflect the updated subscription status in OneCare.

     

    If you encounter an error, "Unable to complete request" 2002, when following the renewal link from within OneCare (when OneCare advises you to renew your subscription as an action to take) this means that you have signed in with an incorrect LiveID, that is, not the LiveID associated with your current subscription. You will need to retry your sign-in with the correct LiveID which can be located in Help/About OneCare... in the main OneCare program interface.

     

    -steve

    Thursday, March 20, 2008 5:09 PM
    Moderator