Reinstalling XP issue - please help

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  Rk23,

   

  Please follow these steps for assistance:

  Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

  Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

  1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

  2.  Does it read "OEM Software" or "OEM Product" in black lettering?

  3.  Or, does it have the computer manufacturer's name in black lettering?

  4.  DO NOT post the Product Key.

  Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

  Friday, June 15, 2007 3:48 PM
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  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
  Windows Product ID: 76487-OEM-2211906-00102
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: f6a34948-7dcf-4092-aff1-acb81f41646a
  Is Admin: Yes
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.7.18.5
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A
  
  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: Failed to retrieve file version. - 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645
  
  Browser Data-->
  Proxy settings: 0.0.0.0:80
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>f6a34948-7dcf-4092-aff1-acb81f41646a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-4262315312-2365633497-3995528553</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 700m      </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="31"/><Date>20050201000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>9B213B07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron 700M</name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
  
  Step 2
  1. Windows Pro
  2. It does not read OEM software or OEM Product
  3. It has the manufacturer's name, Dell, in black lettering
  
  Thank you!
  
  

  Friday, June 15, 2007 11:50 PM
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  RK23,

   

  It's likely, since you are following the steps in the MS KB you mentioned, that you are trying to do a repair reinstallation of your installed XP.  Your best option is to use the Dell Operating System Reinstallation CD that may have come with your computer as it shipped from Dell.  If you did not get an OS Reinstallation CD, contact Dell tech support and they will ship one to you for about $15.

   

  If you have a Dell CD but it is at SP1 or SP1a level and you have SP2 applied to the computer, as you mentioned you do, use the steps at this site http://vbdotnet.home.comcast.net/XP_SP2.htm to slipstream SP2 into your Dell CD.  The normal slipstream method and Autostreamer will not work with the Dell CD.

   

  If you are trying to do a complete, clean installation of XP, then you may want to see if your Dell has Dell PC Restore by Symantec installed (later models of Dell will have Norton Ghost installed).  This program uses data on a hidden partition on the hard disk drive to do a reimaging of the user portion of the hard disk so that it will be put back to "out-of-the-box" condition.  To access this program, restart the computer and at the Dell logo, press and hold CTRL, press F11, then quickly release both at the same time.  Note that this procedure destroys all user data and programs on the hard disk, so be sure to backup and offload your data before doing it.

   

  Good luck!

  • Marked as answer by Carl-S Tuesday, October 7, 2008 3:16 PM

  Saturday, June 16, 2007 3:10 PM
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  I am also trying to do a complete reinstall of XP pro on my compaq laptop. I copied everything I want to save onto an external hard drive and I ordered a CD. It must be the wrong one because I get an error message and it won't let me do anything. Is there a way to access the "hidden partition" I keep hearing about??? I'd like to avoid paying for and waiting for another CD if possible. Thanks.

  Thursday, October 11, 2007 4:13 PM